How do I talk to a human at this BB&T Bank number?
A:For Loans: Enter SSN, Enter Account Number, Press 0
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Thu 9am-5pm, Fri 9am-6pm EST.The least busy day is Monday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to BB&T Bank Auto Loans?
A:The average hold time is 24 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.
This is the #3 most popular BB&T Bank phone number out of 5. Click above to go back to the main customer service number and other contact information, including BB&T Bank email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Thu 9am-5pm, Fri 9am-6pm EST · Press 1 for "don't know it," then say, "I don't know it." · Truist - What can I help you with today?
Toll-free · Mon-Thu 9am-5pm, Fri 9am-6pm EST · For help with mortgages. Press 1 then 0. · Truist - Mortgage loan information, press 1. If you know your party's 10-digit phone number, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this BB&T Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For Loans: Enter SSN, Enter Account Number, Press 0
Here is how our research team describes the way the BB&T Bank phone system greets you: Truist - What can I help you with today?
What are the hours and when should I call?
BB&T Bank operates the call center for this 888-562-6228 phone number Mon-Thu 9am-5pm, Fri 9am-6pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 11,666 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BB&T Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BB&T Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BB&T Bank is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 11,666 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call BB&T Bank is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that BB&T Bank staffs the call center well on Monday.