BB&T Bank Customer Service Phone Number

800-226-5228
Hold time now: 25 mins (avg 21)
Best time to call: 9:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 1, then 1, then 0 then #
This is not the most popular BB&T Bank phone number (it's ranked #5). Most customers call 888-228-6654 for support: Click here for best option

Other customers got on the phone recently because:

I am calling to confirm that I am sending a Zelle payment and that I do authorize the f...
I’d like to see if my card is blocked for some reason
I'm in despair need of all my bank statements*from BB&T is there anyway I can get them...
I cannot pay my car payment because I got a new phone and my truist login was lost. I d...
They owe me money from a secured CC, was on hold for over * hours
Locked out of account need to change phone number on contact info
I wanted to see how much I owe
I need to know what my check has left. And when any deductions will be going threw.
Truist account is locked. I am trying to get it unlocked.
Something wrong with check
I need to get my checking number and my routing number. I don’t have any more checks an...
To Whom This May Concern, **ON March **, **** I transferred $*,*** to the account of Mr...
I want to check my account balance *Account number * ****************Aba routine number...
The ATM are my $*** bill and I need to file a claim.

Help me with my issue

BB&T Bank Customer Service Phone Number 800-226-5228 - Info & Statistics

Phone number to dial800-226-5228
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Thu 9am-5pm, Fri 9am-6pm EST
Best time to dial9:15am
Navigate phone maze to a humanPress 1, then 1, then 0 then #
Average wait21
Current wait25
Rank (among phone numbers)5
Rank (overall)5
Alternate methodsphone or web
Quality of communication79%
Quality of help72%
Customer votes5,836
Best phone number888-228-6654
Information last updatedMon May 23 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

BB&T Bank's 800-226-5228 Customer Service Number

This BB&T Bank phone number is ranked #5 out of 6 because 69,996 BB&T Bank customers tried our tools and information and gave us feedback after they called. The reason customers call 800-226-5228 is to reach the BB&T Bank Customer Service department for problems like Update Account Info, Account Access, Make a Payment, Dispute a Charge, Payment Arrangement. As far as we can tell, BB&T Bank has call center locations in Texas or New Jersey or Pennsylvania and you can call during their open hours Mon-Thu 9am-5pm, Fri 9am-6pm EST. BB&T Bank has 6 phone numbers and 7 different ways to get customer help. We've compiled information about 800-226-5228 and ways to call or contact BB&T Bank with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling BB&T Bank

Calling BB&T Bank at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from BB&T Bank Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with BB&T Bank's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting BB&T Bank in General

While 800-226-5228 is BB&T Bank's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-228-6654 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach BB&T Bank help by calling them, is that other customers give their customer support at this number a 79% score for their communication skills and a 72% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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