BB&T Bank Customer Service Phone Number

800-226-5228
Hold time now: 25 mins (avg 21)
Best time to call: 9:15am
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 1, then 1, then 0 then #
BB&T Bank's #1 Phone Number

Other customers got on the phone recently because:

I'm just trying to make a payment on the stupid automated system!
How can I make a joint account online
I received an email *:**am this morning to verify my address for a recent account opene...
I received an email *:**am trying to verify my email add for someone opening an account...
Does my account cover over draft and when should my debit card arrived
Bank with holding money and pending charges unexplained
I would like to pay on my car loan today.
Can you call me *** ***-****
i need to talk to a live body as soon as possible. ***-***-****. Just tried to use my d...
Payment on car loan says payment reversal and had not come out of my account yet althou...
BB&T took $** from my account saying it’s for a returned item fee. I haven’t returned a...
We have moved to Massachusetts.*We would like to close our checking account and line of...
I just need help transferring money from my acct to pay my rent.
I was recently charged a little over $*** for a transaction in Los Angeles? I just paid...
Help me with my issue

BB&T Bank Customer Service Phone Number 800-226-5228 - Info & Statistics

Phone number to dial800-226-5228
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Thu 9am-5pm, Fri 9am-6pm EST
Best time to dial9:15am
Navigate phone maze to a humanPress 1, then 1, then 0 then #
Average wait21
Current wait25
Rank (among phone numbers)5
Rank (overall)5
Alternate methodsphone or web
Quality of communication73%
Quality of help66%
Customer votes5,830
Best phone number888-228-6654
Information last updatedSat Jan 25 2020 10:00:00 GMT+0000 (UTC)

BB&T Bank's 800-226-5228 Customer Service Number

This BB&T Bank phone number is ranked #5 out of 6 because 69,996 BB&T Bank customers tried our tools and information and gave us feedback after they called. The reason customers call 800-226-5228 is to reach the BB&T Bank Customer Service department for problems like Update Account Info, Make a Payment, Account Access, Payment Arrangement, Dispute a Charge. As far as we can tell, BB&T Bank has call center locations in Texas or New Jersey or Pennsylvania and you can call during their open hours Mon-Thu 9am-5pm, Fri 9am-6pm EST. BB&T Bank has 6 phone numbers and 7 different ways to get customer help. We've compiled information about 800-226-5228 and ways to call or contact BB&T Bank with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling BB&T Bank

Calling BB&T Bank at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from BB&T Bank Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with BB&T Bank's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare BB&T Bank's phone numbers against each other.

Contacting BB&T Bank in General

While 800-226-5228 is BB&T Bank's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-228-6654 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach BB&T Bank help by calling them, is that other customers give their customer support at this number a 73% score for their communication skills and a 66% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact BB&T Bank.
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