BB&T Bank Customer Service Phone Number

800-226-5228
Hold time now: 25 mins (avg 21)
Best time to call: 9:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 1, then 1, then 0 then #
This is not the most popular BB&T Bank phone number (it's ranked #5). Most customers call 888-228-6654 for support: Click here for best option

Other customers got on the phone recently because:

Trying to make a payment that will post today.
I need to cash a **** check but dont know where to cash it help
I have a $**** check that I have no idea where to cash it
Went to BB&T atm machine put card in money DIDN'T come out I tried twice, happen to a c...
I used your atm on *th st Parkersburg wv ***** touch free I've use touch free all the t...
status of deposit sent today
My Business credit card is going to expire soon. when will i get a replacement?
Greetings, my respects. I hope you are well like your family.**Take the initiative to r...
My account was closed. Please call me ********** . Address ***** nw ** court Miami Gard...
My account is closed and my stimulus check is to come in. I am in hospital with Covid p...
Hi my account is closed but I am to receive my stimulus check. I am am currently in the...
I need to speak with someone about my closed account that my check was sent to
Question about statements. I’m moving states and need my deposit statements for the las...
trying to see if my account is still available

Help me with my issue

BB&T Bank Customer Service Phone Number 800-226-5228 - Info & Statistics

Phone number to dial800-226-5228
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Thu 9am-5pm, Fri 9am-6pm EST
Best time to dial9:15am
Navigate phone maze to a humanPress 1, then 1, then 0 then #
Average wait21
Current wait25
Rank (among phone numbers)5
Rank (overall)5
Alternate methodsphone or web
Quality of communication74%
Quality of help67%
Customer votes5,832
Best phone number888-228-6654
Information last updatedWed Jan 20 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

BB&T Bank's 800-226-5228 Customer Service Number

This BB&T Bank phone number is ranked #5 out of 6 because 69,996 BB&T Bank customers tried our tools and information and gave us feedback after they called. The reason customers call 800-226-5228 is to reach the BB&T Bank Customer Service department for problems like Update Account Info, Make a Payment, Account Access, Payment Arrangement, Dispute a Charge. As far as we can tell, BB&T Bank has call center locations in Texas or New Jersey or Pennsylvania and you can call during their open hours Mon-Thu 9am-5pm, Fri 9am-6pm EST. BB&T Bank has 6 phone numbers and 7 different ways to get customer help. We've compiled information about 800-226-5228 and ways to call or contact BB&T Bank with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling BB&T Bank

Calling BB&T Bank at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from BB&T Bank Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with BB&T Bank's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting BB&T Bank in General

While 800-226-5228 is BB&T Bank's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-228-6654 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach BB&T Bank help by calling them, is that other customers give their customer support at this number a 74% score for their communication skills and a 67% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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