BB&T Bank Credit Card Customer Service Phone Number

Hold time now: 20 mins (avg 20)
Best time to call: 9:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 4 then 2 then 1. For credit card information and help.
This is not the most popular BB&T Bank phone number (it's ranked #2). Most customers call 888-228-6654 for support: Click here for best option

Other customers got on the phone recently because:

I used your atm on *th st Parkersburg wv ***** touch free I've use touch free all the t...
status of deposit sent today
My Business credit card is going to expire soon. when will i get a replacement?
Greetings, my respects. I hope you are well like your family.**Take the initiative to r...
My account was closed. Please call me ********** . Address ***** nw ** court Miami Gard...
My account is closed and my stimulus check is to come in. I am in hospital with Covid p...
Hi my account is closed but I am to receive my stimulus check. I am am currently in the...
I need to speak with someone about my closed account that my check was sent to
Question about statements. I’m moving states and need my deposit statements for the las...
trying to see if my account is still available
I dont know my password..... n i have *** dollars in my account n cant get it out
I need my pin number since my new card has arrived today just opened an new account last week
Received a check in the mail in the amount of $*,***.** wanting to make sure it's real...
Waiting on stimulus check. Checking not updated for a few days

Help me with my issue

BB&T Bank Credit Card Customer Service Phone Number 800-476-4228 - Info & Statistics

Phone number to dial800-476-4228
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCredit Card Customer Service
Call center hoursMon-Thu 9am-5pm, Fri 9am-6pm EST
Best time to dial9:15am
Navigate phone maze to a humanPress 4 then 2 then 1. For credit card information and help.
Average wait20
Current wait20
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web
Quality of communication83%
Quality of help88%
Customer votes7,112
Best phone number888-228-6654
Information last updatedSun Jan 17 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

BB&T Bank's 800-476-4228 Credit Card Customer Service Number

This BB&T Bank phone number is ranked #2 out of 6 because 69,996 BB&T Bank customers tried our tools and information and gave us feedback after they called. The reason customers call 800-476-4228 is to reach the BB&T Bank Credit Card Customer Service department for problems like Update Account Info, Make a Payment, Account Access, Payment Arrangement, Dispute a Charge. As far as we can tell, BB&T Bank has call center locations in Texas or New Jersey or Pennsylvania and you can call during their open hours Mon-Thu 9am-5pm, Fri 9am-6pm EST. BB&T Bank has 6 phone numbers and 7 different ways to get customer help. We've compiled information about 800-476-4228 and ways to call or contact BB&T Bank with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling BB&T Bank

Calling BB&T Bank at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from BB&T Bank Credit Card Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with BB&T Bank's Credit Card Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting BB&T Bank in General

While 800-476-4228 is BB&T Bank's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-228-6654 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach BB&T Bank help by calling them, is that other customers give their customer support at this number a 83% score for their communication skills and a 88% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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