BB&T Bank Customer Service Issues

I have a BBT credit card and usually check my billing online to pay my credit card and mortgage together. However, since the transition to Truist, I've been experiencing issues logging in each month. Despite spending hours on the phone with representatives to resolve it, the problem persists. I prefer not to deal with this online hassle and would like to receive a paper bill by mail every month instead. I recently visited the bank but the lobby was closed for lunch, leaving me unaware of my current balance and unable to pay on time. Please send the bill promptly so that I can pay the full amount due to avoid any interest charges. Thank you for your help. - B. Halloran

I used to be a SunTrust customer with an auto loan. I traded in my car for a new one, and now my loan is with Truist. I installed the Truist app, but it keeps showing "service unavailable" when I try to log in. It's been like this for a month. I've attempted to contact customer service multiple times, but I can't reach a live representative. I believe I may have missed my initial car payment due to the inability to get assistance. My calls continuously end up disconnected without any resolution.

Good morning, I am reaching out to address an issue regarding my checking account. Despite previous assurances from my BBT banker, I encountered unexpected charges from TRUIST when my balance was low. I specifically requested that no charges go through when my account balance is zero. After speaking with TRUIST, they covered a charge for my insurance even though I did not have sufficient funds, resulting in an overdraft fee. I emphasized to them that charges should not process without enough funds in my account. I am on a fixed income and it is crucial that my account is handled as agreed. Despite being refunded previously, I am seeing these $36 charges again. I value the service I have received from BBT over the years and hope this matter can be addressed promptly. Thank you for your assistance.

I'm trying to contact BB&T bank in Margate, located at a plaza on Rock Island and Atlantic Boulevard. Unfortunately, I was informed that they don't order money for non-account holders, despite cashing checks there before. They mentioned there is no manager available for two weeks due to vacation. The lack of customer service and inability to speak to anyone without an account via the automated system is frustrating. If there are any suggestions or assistance, please reach out to me at [redacted] regarding a check from my attorney that needs to be processed with the bank. Thank you.

I am facing difficulties with my car loan through BB&T Bank. The payment statements I receive do not provide clear payment options, except for online payment, which lacks instructions. To pay, I have resorted to using their automated service. However, I am unable to make additional payments towards the principal through this method. My attempts to create an online account have been confusing due to the numerous options without clear guidance. Since August, I have struggled with late payments every month as I spend days calling for assistance. Despite multiple attempts to speak with a representative via the automated service, I end up on hold with no response. After waiting for hours, I have no choice but to make the minimum payment. I am eager to establish an online account to pay conveniently and make extra principal payments. I seek assistance in resolving this issue promptly.

I am Elaine Fellows, the daughter and executor of Doris Fellows' Trust. Doris was a long-time client of Suntrust/Truist until her passing on 12/9/[redacted]. I have completed various eSign documents requested by Truist starting in January [redacted]. Additionally, I have been in touch with Spencer Carpenter, her broker, who mentioned that by eSigning the form from 2/28/22, he could begin selling her stocks. Despite leaving messages for Spencer and contacting Rebecca Pratt, no progress has been made. My lawyer, Michael Crowley, has also faced difficulties in communication. Recently, Rebecca confirmed the approval of the new trust account and sent a Transfer of Assets form, which I promptly signed and returned. However, there has been no further contact or progress regarding the sale of stocks, and I am unsure of the next steps as the executor. Any guidance or updates on the stock selling process and how the proceeds will be disbursed would be greatly appreciated. Thank you for your assistance in this matter.

The information regarding direct deposits is not available through the 24/7 phone system like it was with BB&T. For instance, when I called on Saturday 4/9/22, the system did not mention that a direct deposit of $$$ would post on 4/13/22. This issue needs to be addressed as my last March check did not provide any details about the upcoming direct deposit. While the funds were deposited on time, I was not informed in advance about the amount or the direct deposit itself. It is important to reinstate the previous system where we could receive this information three days ahead of time. Please investigate and resolve this matter promptly.

To whom it may concern, On March 25, [redacted], I transferred $2,[redacted] to Mr. O.S. Goss, a representative from G-Tree Creative, for a Meet and Greet Session with Choi Jin Hyuk. The transfer was sent to account number [redacted][redacted] at BB&T, as instructed by G-Tree Creative. Despite being told that they haven't received the payment, my bank, Bank of the Philippine Islands (BPI), confirmed that the money was credited to Mr. O.S. Goss at BB&T on the same day as the transfer. I am unsure if BB&T actually received my payment. What has happened to my money? Is it considered lost? Can I request a refund? Thank you.

My name is Wayne Froehlich. Loan number [redacted]-[redacted]. The auto loan originated with BB&T bank in [redacted]. I have always made my loan payments on time, never once late or missed a payment. However, things changed when Truist took over. In April or March [redacted], I was billed an additional car payment of $[redacted]. I contacted them to resolve the issue but to no avail. I paid the extra $[redacted] hoping for a quick resolution, but it has not been sorted out. I have been calling constantly to reach someone for help. Even meeting with the branch manager at the local branch did not help. I'm hoping for assistance in this unfair situation. My phone number is [redacted].

I have been having ongoing issues with Truist since February [redacted] regarding my car loan. After my car was totaled on February 11th, my car dealer and insurance company sent payments to Truist on separate occasions in February and March. Despite this, I faced challenges obtaining a document required by my GAP coverage showing my payment history and remaining balance from Truist starting in February. It took multiple attempts until May for them to provide me with the necessary information. Even though GAP submitted their payment in June, it has not reflected yet, impacting my credit score negatively for the past few months. This situation has caused me significant stress and financial strain, especially considering I am on a fixed income with limited resources. I believe Truist's errors should not result in additional costs or credit penalties for me, as I have always been diligent with my payments. The added financial burden and credit score implications are overwhelming, particularly as I cope with health issues. I urge Truist to address and rectify these issues promptly to alleviate the situation.

I am trying to retrieve the contents of my safe deposit box at the West Falls Church VA BB&T (Truist) bank, but I have not received any responses to my emails or phone messages. My name is J. A. The bank relocated my safe deposit box when the branch closed, and I am currently living outside of the USA, making it impossible for me to visit the bank in person. I have authorized a family member with a power of attorney to collect my belongings once the necessary arrangements are made.

Hello, my name is Matthew N. McGuffey. My late father, Charles Frank McGuffey, had an account with your institution. I suspect unauthorized withdrawals have been made by my brother, Charles Frank McGuffey Jr., and I believe the money should have been shared as per my father's wishes. I recently received a check from my brother and suspect there may be more funds owed to me. I am requesting the last few months' statements to review the account activity and verify if everything is in order. If possible, please assist me in this matter. You can reach me at [redacted]. Thank you for your time and understanding.