Does Earthlink Have the Best Customer Satisfaction for Internet Service?
EarthLink is one of the oldest internet service providers still in business. It has a mixed record on customer satisfaction. Some of its customer satisfaction ratings are very high, and others are very low, with some falling in the middle. Ratings are available from the Better Business Bureau, American Consumer Satisfaction Index and more.
EarthLink is one of the oldest internet service providers around. With service available in 47 states, if you are looking for a reliable ISP, EarthLink is probably one of the options you are looking into. Read on to find out what EarthLink's customer satisfaction ratings are like so that you can make an informed purchase decision.
EarthLink's American Consumer Satisfaction Index Rating
EarthLink has been given a rating of 57 out of 100 by the American Consumer Satisfaction Index. This is lower than most other internet service providers.
EarthLink's HighSpeedInternet.com Rating
The company scored much better in HighSpeedInternet.com's ratings. It was scored 4.01 out of 5 for customer satisfaction, putting it ahead of all of the other ISPs that the website rated.
EarthLink's Better Business Bureau Rating
The Better Business Bureau has given EarthLink a B rating. This is far from the worst for ISPs. But it is also not among the best. Many of the customer problems that the Better Business Bureau has noted have to do with customer service issues such as long hold times, surprise fees and inconsistent technical advice.
The Takeaway
EarthLink's customer satisfaction ratings are all over the place. On average, they seem to work out to "not particularly bad and not particularly good." This variance in ratings might have something to do with EarthLink's business model, which involves using networks from other companies that it partners with, such as AT&T, Verizon and CenturyLink. Some places may have better networks to access than others. However, customer service problems such as those noted by the Better Business Bureau are also an issue.
Contacting EarthLink
If you have any questions for EarthLink, you can get in contact with its customer service department. There are email, help forum, chat room and phone contact options.
Further questions?
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