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Asus Customer Service

Phone Number & Contact Info

Asus's Best Phone Number

877-339-2787
Toll-free·Calls Customer Service·Most popular Asus number
Q:

How do I talk to a live human at Asus?

A:Press 2, then 1
Q:

Does Asus offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 22 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

Asus Customer Phone Numbers

System Product Technical Support

888-678-3688
Toll-free · Mon-Fri 6am-9pm, Sat-Sun 6am-5pm · Press 2 then 1 · Consumers calling for repair or technical support, press 1. Businesses or commercial support, press 2.

Open Platform Component & ProArt Technical Support

812-282-2787
Mon-Fri 6am-9pm, Sat-Sun 6am-5pm · Press 2, press 1 for laptop and notebook support · Consumers calling for repair or technical support, press 1. Businesses or commercial support, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Asus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then 1
Here is how our research team describes the way the Asus phone system greets you: Consumers calling for repair or technical support, press 1. Businesses or commercial support, press 2.
Below are some clips we've found from Asus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling ASUS product support. If you are a consumer calling for repair or technical support, please press one. If you are calling for business or commercial support, please The product serial number is required for support services. Please have the serial number ready for the next available agent. To ensure quality service, your call may be monitored and recorded. Please listen carefully as our menu options have changed. For e shop and estore order inquiries, press one."
Excerpt from a call with Asus
Friday, January 5, 2024 1:36 AM

The first phone menu

"Thank you for calling ASUS product support.
If you are a consumer calling for repair or technical support, please press one.
If you are calling for business or commercial support, please press two."
Excerpt from a call with Asus
Saturday, June 15, 2024 4:34 PM

After you press 1

"The product serial number is required for support services. Please have the serial number ready for the next available agent. To ensure quality service, your call may be monitored and recorded. Please listen carefully as our menu options have changed. For support with motherboards, networking, wireless, servers, workstations, graphic cards, displays, optical storage, digital home products, and multimedia, press six.
For e shop and e store order inquiries, press one.
For pro art series, press two."
Excerpt from a call with Asus
Saturday, June 15, 2024 5:15 PM

What are the hours and when should I call?

Asus operates the call center for this 877-339-2787 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 218 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Asus is Sunday. The most busy day to call is Tuesday, which averages 163% more phone calls by comparison. Again, this is based on a sample of 218 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Asus

In summation, the best day to call Asus is Wednesday.

Calling this Asus Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 24, 2023

Individuals and businesses can call ASUS customer support to ask about products and services, including computers, gaming consoles, motherboards and servers. Being vaguely familiar with ASUS laptops and thinking they might be economical, I wanted to learn more about the ports available on the devices. Rather than visiting the website, I felt I could get specific questions answered better by calling the customer support number. 

When I called ASUS customer support at 877-339-2787, the voice response system thanked me for calling ASUS product support and instructed me to press “9” for Spanish. For personal support, I could press “1,” and for help with commercial issues, I could press “2.”  The system said I needed to have my product serial number available and told me to wait for the next available agent. It also noted that the call would be monitored and recorded for quality assurance.

The system offered a list of numerical options to press for ASUS services, including answers to questions about products such as notebooks, tablets, desktops, handheld devices and motherboards. The system allowed me to press “9” to repeat the options. I chose the option I thought would provide information on personal computers. The voice response system explained that I agreed the company could collect data for customer support and analysis by continuing the call. It also said I could visit the official website to learn more about ASUS data use and protection policies.

There was a long pause of dead air before the automated voice said someone would answer my call. Music began playing, and shortly after that, there was an announcement from the automated response system that provided an overview of ASUS products, warranties and services. Listening to this information helped me pass the time while waiting for someone to answer my call. There was a second announcement repeating the information mentioned earlier, followed by music, a pause, more music and several minutes of dead air. There was no way to initiate a callback.

I did not have the opportunity to speak to a human. I waited for more than eight minutes before I decided to hang up. Before this call, I didn’t know much about the company, but my interest in learning more about their laptops prompted me to call them. Although I never spoke with a human, I learned from the voice response system that not only does ASUS offer laptops but many other products and services.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Asus

If you have time to do a bit of reading before you call Asus, we recommend you read over some of our problem-specific articles.

What is the return policy for Asus products?

The return policy for Asus products allows customers to return their purchases within 30 days of the delivery date. The item must be in its original condition, accompanied by the original packaging and all accessories. Asus provides a refund for the purchase price, excluding shipping fees. However, customers should note that certain products may have specific return policies, such as software or consumable items, which are non-returnable once opened. Additionally, refurbished products may have a different return policy, as specified at the time of purchase. To initiate a return, customers can contact Asus customer support for further assistance. It is advisable to review the full return policy provided on the Asus website for more detailed information and any changes that may have been implemented.

What are the system requirements for running Asus software?

The system requirements for running Asus software vary depending on the specific application or program you are interested in. Generally, Asus software requires a compatible operating system such as Windows, macOS, or Linux. For Windows-based software, it might require a minimum of Intel Core i5 or AMD Ryzen processor, 8GB RAM, and sufficient storage space. Graphics requirements may vary based on the software's nature and functionalities. It is recommended to have the latest drivers and updates installed to ensure optimal performance. For specific software, visit the Asus website or refer to the software documentation for detailed system requirements.

How Do I Get a Refund from Asus?

If you bought something from Asus and found that it was damaged or didn't perform as you expected, you can return it for a refund. You can make the return in person at a store or you can mail it back to the company. If mail back your return, you will receive your refund within 10 days of the company receiving the item.

Top Asus customer service problems

Click the link above to get answers to just about any Asus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Asus, and their purpose. Are any of these similar to the reason you are trying to call?
Warranty repair status: "I claimed warranty on my laptop, it's been three to four weeks now, but I don't have any updates on it."
- From a call lasting 7m 8s , Apr 19, 2024 3:10 PM
Memory and hard drive upgrade: "I'm looking to upgrade the memory and the hard drive, can you provide me information on what type of memory and how much I need I can upgrade and type and size of hard drive I can install, please."
- From a call lasting 11m 39s , Mar 6, 2024 9:12 PM
Bluetooth adapter connectivity issues: "My Xbox controller keeps disconnecting from the Bluetooth adapter while I'm playing games on my PC."
- From a call lasting 29m 5s , Jan 29, 2024 7:34 PM
Keyboard disabled: "I disabled my keyboard, can you tell me how to fix that?"
- From a call lasting 6m 43s , Jan 5, 2024 3:18 PM

More Asus Customer Service Contacts

There are of course other ways to contact Asus customer service besides the phone. Below we list the best ones, by medium.

Asus Customer Service Live Chat

service.asus.com - Technical Support
Follow the instructions for Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Asus provides this option.

Asus Customer Email Addresses

asus_cc@asus.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Asus will reply our your email.

Asus Customer Service on X (formerly Twitter)

twitter.com/asushelpus - Technical Support
Use the link to connect with customer service through Twitter
Asus, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Asus Customer Help Desk / Web Support

asus.com - Customer Service
Online customer service email submission
As a last, sometimes only, resort- Asus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Asus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asus agent. This phone number is Asus's best phone number because 15,564 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-339-2787 include Warranty Claim, Device Support, Track a Package, Refund a Charge, Account Access and other customer service issues. Rather than trying to call Asus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email or twitter. In total, Asus has 3 phone numbers. It's not always clear what is the best way to talk to Asus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Asus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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