TracFone Wireless Customer Service

Phone Number & Contact Info

TracFone Wireless's Best Phone Number

800-867-7183
Toll-free·Calls Customer Service·Most popular TracFone Wireless number
Q:

How do I talk to a live human at TracFone Wireless?

A:Press 1, then 1, then 5, then 5. For help for existing customers.
Q:

Does TracFone Wireless offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-11:45pm EST. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 6 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

TracFone Wireless Customer Phone Numbers

Dealer Support

800-378-9575
Toll-free · Mon-Sat 8am-10pm EST · Press 1 for English then press 1 for Tracfone and then press 4 at the next menu for help for new and existing customers. · For Tracfone or Safelink, press 1. For Simple Mobile, press 2. For Total by Verizon, press 3. For Net 10, press 4.

Corporate Offices

800-876-5753
Toll-free · 24 hours, 7 days · Press 1, then 3, then 6, then 2, then 5 then 2, 0#, 0#, then 0# or give your phone number · Straight Talk, press 1. Tracfone, press 2. Safelink, press 3. Walmart Family Mobile, press 4. Simple Mobile, press 5. Net 10, press 6. Total by Verizon, press 7. More brands, press 8.

Direct Sales

800-323-2366
Toll-free · 24 hours, 7 days · Press 1, then 3, then 6, then 2, then 5 then 2, 0#, 0#, then 0# or give your phone number · To refill your service, press 1. Activate a phone number, press 2. Change a phone number, press 3. Purchase phones, SIM cards, or accessories, press 4. For tech support or anything else, press 6.

Corporate Offices

800-626-4883
Toll-free · 24 hours, 7 days · Keep pressing 0 · If you know the extension of the person or group you are calling, you can dial it at any time. To speak to the company operator, press 0.

Registration/Activation

800-964-4836
Toll-free · 24 hours, 7 days · Direct to human. For help with registration. · Straight Talk, press 1. Tracfone, press 2. Safelink, press 3. Walmart Family Mobile, press 4. Simple Mobile, press 5. Net 10, press 6. Total by Verizon, press 7. More brands, press 8.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TracFone Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1, then 5, then 5. For help for existing customers.
Here is how our research team describes the way the TracFone Wireless phone system greets you: To refill your service, press 1. Activate a phone number, press 2. Change a phone number, press 3. Purchase phones, SIM cards, or accessories, press 4. For tech support or anything else, press 6.
Below are some clips we've found from TracFone Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Tracfone Wireless. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice. At the bottom of the tracfone dot com home page. You also may be selected for a survey at the end of this call. To refill your service, press one. To activate your phone number, press two. Otherwise, stay on the line."
Excerpt from a call with TracFone Wireless
Friday, January 26, 2024 5:12 PM

They may need the phone number on your account

"Thank you for calling Tracfone Wireless. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the tracfone dot com home page. You also may be selected for a survey at the end of this call. To refill your service, press one.
To activate your phone number, press two. To buy a service plan using a credit or debit card, press one.
If you already have please say or enter the ten digit phone number you're calling about."
Excerpt from a call with TracFone Wireless
Saturday, April 6, 2024 2:02 PM

They may ask you to say or enter information

"Thank you for calling Tracfone Wireless. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the track phone dot com home page. You also may be selected for a survey at the end of this call.
To refill your service, press one.
To activate your phone number, press two. To please say or enter the phone number that you want to change."
Excerpt from a call with TracFone Wireless
Sunday, February 25, 2024 8:09 PM

The first phone menu

"Thank you for calling TracFone Wireless. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the tracfone dot com home page. You also may be selected for a survey at the end of this call.
To refill your service, press one.
To activate your phone number, press two.
To change your phone number, press three.
To purchase phones, SIM cards, or phone accessories, press four."
Excerpt from a call with TracFone Wireless
Tuesday, May 21, 2024 10:09 PM

After you press 1

"To purchase phone to buy a service plan using a credit or debit card, press one.
If you already have a service plan card, press two."
Excerpt from a call with TracFone Wireless
Monday, January 29, 2024 4:38 PM

After you press 2

"For a new number, press two.
To return to the previous menu, press nine."
Excerpt from a call with TracFone Wireless
Wednesday, January 3, 2024 1:15 AM

After you press 5

"Otherwise, stay on the line. Okay. Let's get started. Please say the phone number you're calling about. If you don't have one, say I don't have one. Is that right? Sorry. I didn't hear you. Please say yes or no. I didn't hear you that time either. Please say yes or no. A representative will assist you shortly. Please wait one moment while I transfer your call. All of our customer care representatives are assisting other customers. Instead of continuing to hold, you can receive a callback from the next available customer care representative between two and three minutes from now. You will not lose your turn if you choose to use this service.
To receive a callback, press one.
To remain on hold, press three."
Excerpt from a call with TracFone Wireless
Thursday, May 23, 2024 12:46 AM

What are the hours and when should I call?

TracFone Wireless operates the call center for this 800-867-7183 phone number Mon-Sun 8am-11:45pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 503 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TracFone Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TracFone Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TracFone Wireless is Sunday. The most busy day to call is Thursday, which averages 59% more phone calls by comparison. Again, this is based on a sample of 503 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call TracFone Wireless

In summation, the best day to call TracFone Wireless is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TracFone Wireless staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Calling this TracFone Wireless Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 28, 2023

This customer service number exists primarily to assist existing TracFone Wireless customers. When calling, having your TracFone number, your phone’s serial or SIM number, or an existing ticket number handy is helpful. Callers are prompted to enter one of these numbers before being connected to a customer service representative.

I called this number to learn more about the phone service plans available at TracFone Wireless. I was greeted with an automated message providing a menu of well-delineated options. Among the choices were activating phone service, changing a phone number, and receiving technical support. The menu also had a catch-all option for general customer support.

I chose the latter option and, at this point, was prompted to enter my TracFone number or one of the other pieces of identifying information mentioned above. Since I didn’t have any of these numbers, I was instructed to continue to hold for the next customer service representative.

Once connected to a representative, I asked some basic questions about which TracFone plan might be best for me. The representative was amiable but quickly directed me back to the TracFone website for additional information. He indicated that TracFone had more than 20 available prepaid cellphone plans and that the best way to compare those plans was to review the details on the company’s website.

After calling this TracFone support number, it’s clear that the primary intent is to provide customer service to existing customers. All of the automated menu options are geared toward those who already have plans with TracFone (or who wish to restart service with the company). Prospective customers might be better served by researching phone plan options on the TracFone website, as you’ll likely be referred there by the customer service reps anyway.   

It’s also useful to be aware that TracFone representatives are available every day from 8 am to 11:45 pm ET. When I called outside of these hours, I was connected to an automated message instructing me to call back during business hours.

The recorded messages on this number also provide useful information about additional ways to get answers to common customer questions or concerns. The system provides straightforward instructions about how to get help via text message, the TracFone My Account app or the company’s website.

Based on my call to TracFone, I would be confident that existing customers could get assistance for various issues by calling this customer service number. Those who don’t already have a TracFone Wireless account are likely better off searching the company’s website for information before calling.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call TracFone Wireless

If you have time to do a bit of reading before you call TracFone Wireless, we recommend you read over some of our problem-specific articles.

Is Tracfone the Cheapest Cellphone Service?

Tracfone has been providing prepaid cell service for many years and there's a variety of plans available. There are monthly plans, yearly, unlimited and plans that cover just the basics. If you want to know what Tracfone can do for you, feel free to call its customer service representatives who would love to help you.

Is Tracfone Cellphone Service Any Good?

Asking yourself if a business is any good is a start in the right direction. To get a true feel, you need to ask yourself if the products are what you're looking for and of good quality. It's also good to ask yourself what kind of customer service experience is there. All in all, Tracfone is a good company and is widely accessible, so not everyone is going to have to deal with a problem.

What is Tracfone's return policy for purchases?

Tracfone offers a straightforward return policy for purchases. If you are not satisfied with your purchase, you have 30 days to return it. To be eligible for a refund, the phone or device must be in its original condition and accompanied by the receipt or proof of purchase. Tracfone also requires the device to be deactivated and the airtime service disabled before returning. Additionally, all accessories, including chargers and manuals, must be returned. If all these conditions are met, you can either receive a refund to your original form of payment or choose a replacement device. It is important to note that shipping and handling fees are non-refundable. Tracfone aims to provide customers with a hassle-free return experience and ensure their satisfaction with purchases.

Top TracFone Wireless customer service problems

Click the link above to get answers to just about any TracFone Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TracFone Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Troubleshooting SIM card issue: "I was trying to transfer my phone number to my new phone, and they ended up shutting off both my phones."
- From a call lasting 25m 39s , May 21, 2024 10:09 PM
Billing and service issues: "I need to figure out why I have no data and my account shows zero active lines."
- From a call lasting 8m 37s , May 11, 2024 1:45 PM
Checking on carrier unlock: "I need to get my phone unlocked as soon as possible."
- From a call lasting 9m 15s , Apr 22, 2024 8:22 PM
Follow-up on phone unlocking status: "I called yesterday about a carrier unlocking my phone, and I wanted to see if there was any progress made on that from yesterday."
- From a call lasting 24m 56s , Apr 20, 2024 3:35 PM
Reactivating phone: "Need to reactivate my phone, it's just went offline."
- From a call lasting 10m 54s , Apr 11, 2024 3:02 AM
Security concern reported: "I think my identity might have been compromised, so I wanted to report a possible hack on my phone for investigation."
- From a call lasting 10m 1s , Apr 2, 2024 3:34 PM
Seeking customer service assistance: "I need help from a customer service representative."
- From a call lasting 5m 16s , Apr 1, 2024 6:10 PM
Phone connectivity issues: "I have a TracFone, but it won't connect any phones."
- From a call lasting 14m 27s , Mar 29, 2024 2:07 PM
Unlock phone: "I'm trying to get my phone unlocked."
- From a call lasting 11m 9s , Mar 25, 2024 6:58 PM
Seeking to speak with representative: "I need to speak with someone regarding an issue I am facing."
- From a call lasting 3m 58s , Mar 23, 2024 3:33 AM

More TracFone Wireless Customer Service Contacts

There are of course other ways to contact TracFone Wireless customer service besides the phone. Below we list the best ones, by medium.

TracFone Wireless Customer Service Live Chat

tracfone.com - Customer Service
On the right hand side, click on Chat with a live agent.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TracFone Wireless provides this option.

TracFone Wireless Customer Service on X (formerly Twitter)

@Tracfone - Customer Service
Customer service Twitter feed
TracFone Wireless, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

TracFone Wireless Customer Service on Facebook / Messenger

Some customer service teams, like that of TracFone Wireless, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

TracFone Wireless Customer Help Desk / Web Support

tracfone.com - Customer Service
Online customer service submission form
shop.tracfone.com - Deals & Packages Concierge
For the latest most up to date deals
As a last, sometimes only, resort- TracFone Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TracFone Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TracFone Wireless agent. This phone number is TracFone Wireless's best phone number because 95,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-867-7183 include Recover Account, Lost or Stolen Phone, Device Support, Add Minutes, Transfer Phone Number and other customer service issues. The TracFone Wireless call center that you call into has employees from Florida and is open Mon-Sun 8am-11:45pm ET according to customers. In total, TracFone Wireless has 6 phone numbers. It's not always clear what is the best way to talk to TracFone Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TracFone Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TracFone Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare TracFone Wireless Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!