TracFone Wireless Customer Service

Phone Number & Contact Info

To activate your phone number, press two. To buy a service plan using a credit or debit card, press one.
If you already have please say or enter the ten digit phone number you're calling about."

To refill your service, press one.
To activate your phone number, press two. To please say or enter the phone number that you want to change."

You also may be selected for a survey at the end of this call To refill your service, press one.
To activate your phone number, press two."

"To refill your to buy a service plan using a credit or debit card, press one.
If you already have a service plan card, press two.
To return to the previous menu, press nine."

"For a new number, press two.
To return to the previous menu, press nine."

To receive a callback, press one.
To remain on hold, press three."

Calling this TracFone Wireless Customer Number

By Adam Goldkamp

Aug 8, 2024

I need a new SIM card for my mother's cell phone. I think something happened that damaged it because it says that it isn't recognizing it. However, the phone itself is in pristine condition. The phone is old though so the SIM card may be the component that went bad. I decided that the best way to get to the bottom of the issue was by calling TracFone Wireless. This way I could ask them a few technical questions and then I could order a replacement SIM card for the phone if that turns out to be the likely issue. 

When I called, a voice assistant immediately answered and said, "Thank you for calling TracFone Wireless." After that, there was a lengthy message about their privacy policy and how they may need to collect some information from me in order to help. Once that finished, I was given the following options: "I’m your virtual assistant. To refill your service, press 1. To reactive your phone number press 2. To change your phone number, press 3. To purchase phones, SIM cards, or accessories pres 4. For any other services including technical support, press 5."

I chose option 3 because that seemed to be related to what I ultimately probably needed, and I was hopeful that I could speak to an agent who could answer a few questions about the SIM card. I was then told to please stay on the line and some light elevator music started to play. It took about 15 minutes on hold, but then I was transferred to an agent who listened to my questions and transferred me to technical support. From there it did turn out I probably needed a new SIM card, but I appreciated the support that I was given throughout the process. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is TracFone Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TracFone Wireless agent. This phone number is TracFone Wireless's best phone number because 95,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-867-7183 include Recover Account, Add Minutes, Transfer Phone Number, Lost or Stolen Phone, Device Support and other customer service issues. The TracFone Wireless call center that you call into has employees from Florida and is open Mon-Sun 8am-11:45pm ET according to customers. In total, TracFone Wireless has 6 phone numbers. It's not always clear what is the best way to talk to TracFone Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TracFone Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TracFone Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare TracFone Wireless Customer Service