TracFone Wireless Direct Sales

People may call Tracfone to purchase a phone or to ask questions about the service area. They may want to know how to get a phone locally and how the company's plans work. I have traditional cell phone service through a national provider, but someday, I might consider a pay-as-you-go plan. I called Tracfone Wireless at 800-323-2366 to learn more about their options.

The first time I called the number, I heard an automated voice response system say, "Thank you for calling Tracfone Wireless," but the call disconnected. The second time I called the number, the system told me to press zero to speak to a company operator, and once again, the call dropped.

I called a third time. The automated voice answered and told me to press two for Spanish. It then said the company may record the call for quality assurance, and I could go to the Tracfone home page to see their privacy notice.

Next, the system offered a menu with the following options:  Press one to refill service, two to activate a number, three to change a number, four to purchase phones or accessories, and five for technical support and other services. I pressed four, and a human answered. I explained my interest in knowing how Tracfone works and whether it is a pay-as-you-go service.

The customer service associate said I could get pay-as-you-go service. I also wanted to know if I could buy or order the phone from Tracfone. The associate offered to sell me the phone during the call. However, I told them I wanted to learn more; they thanked me for calling sales. Then they connected me to another customer person who could tell me more.

The second customer service associate answered, thanked me for calling, and asked how they could help me. I inquired about whether Tracfone is a prepaid service. Before answering, the associate asked for my first name and Tracfone number. I explained that I did not have a Tracfone but may be interested in getting one. She told me I could buy a Tracfone at a big box retailer. I would also need to buy a service card to activate the phone.

When I asked about unlimited data, the individual said that depends on what service card I purchased. They thanked me for calling, confirmed that they processed my call successfully, and thanked me for allowing them to help me.

When the system disconnected twice, I almost gave up on reaching anyone at this customer service number. That may have been a one-time system glitch since the third attempt got me to a customer service associate who could answer my questions.

As with the typical customer service lines, I had to listen to an automated system go through a list of options, but I didn't get caught up in a continuous loop of repetitious prompts. The last person I spoke with was knowledgeable and professional and answered my questions about Tracfone.