TracFone Wireless Customer Service Issues

I have been a Tracfone customer for over 15 years. I have always made sure to add minutes on time. Since Covid-19, I missed adding minutes and bought a 60-minute card on 4/8/20. Unfortunately, the minutes did not go through on my trusty flip phone. I have accumulated a lot of minutes over the years and consider myself a loyal customer. I kindly request for the lost minutes to be added back to my phone. Thank you for any assistance. This is the first time I have ever missed adding minutes.

I contacted customer service on Thursday, April 9th to add 3GB of data to my TracFone number ending in [redacted]. After speaking to Russell, he assured me the data would be added shortly. Although the new month date displayed correctly on my phone, I am unable to view my GB totals, minutes, and texts. An error message stating "your request is taking longer than expected" keeps appearing. Russell mentioned texting [redacted] for assistance, but I'm not familiar with texting other than my contacts. I would appreciate it if my phone could be updated so I can access this information myself. Thank you.

I have purchased 4 TracFones, but I am having trouble getting them to work. Despite following the instructions, none of the phones are functioning correctly. One of the phones is in Chinese, and I am unable to change the language settings. Additionally, one phone is not connecting to my computer, even though it has my email account information. Unfortunately, there is no local support available for me to seek help. The serial SIM numbers I have are showing as invalid on your website. I am unsure if I need to purchase more minutes to continue setting them up. I would like to reset them to their original settings. I tried getting assistance at Target, but they also faced challenges. I am struggling to resolve these issues on my own.

I recently received a notification to refill my Samsung phone by 4-18-20. I obtained a new SIM card on 4-15-20. Checking my account, it displayed remaining minutes, but now it shows as inactive. It was working fine a few hours prior. After following the instructions and calling for assistance, I provided the wrong answer due to the warning message about leaving the site in 1 minute. Despite inputting the correct IMEI and SIM numbers, the issue was not resolved. Now, my service is on my old LG phone with the LG serial number, instead of on my Samsung phone. I am unsure why my Samsung phone was initially marked as inactive and I would like to transfer my account back to the Samsung device.

Hello, my name is Lou Anne Wachter and I recently encountered an issue with my Samsung phone serviced by TracFone. After accidentally stopping my wifi utility, I had to reset my phone from your end to restore connectivity. Although I recovered my information through my Google account, I realized my texts are now going through the internet rather than as text messages, causing me to run out of data unexpectedly. I attempted to resolve the problem by purchasing more data, but it seems like the issue persists. I am considering getting a new phone, especially after the syncing mishap with my tablet. I chatted with a representative previously who mentioned a possible issue on your end. I own a Galaxy J7 Crown model SM-S767VL.04 and saw a newer Crown model on your website. I am unsure about how to proceed with syncing if I switch phones. Can you provide assistance or guidance on this matter?

I have been a loyal TracFone user for many years, and I am 93 years old. I rely on my phone while driving in case I need help from my family. Recently, I purchased new minutes, but I think I overheated the battery by leaving it charging too long. I bought a new battery, but the phone still didn't work. When I tried to contact customer service, I only reached automated prompts that didn't address if the phone was working. I am considering getting a new TracFone, and I would like to transfer the unused minutes to the new phone. Can you please advise me on how to proceed? Due to being in a locked-down senior center, I would appreciate a prompt response. You can reach me at my landline at [redacted]. Thank you.

I am experiencing issues with Tracfone not crediting me for [redacted] minutes and [redacted] days of paid service. This is a significant problem for me as I rely on a small disability income. I have reached out to customer service numerous times as instructed but keep receiving a message about a transaction in progress. Following their steps doesn't resolve the issue, leaving me with a non-functional phone. It's frustrating to not be able to speak with a live technician. Is there a direct number to reach a live Tracfone representative? I hope to find a solution soon, possibly through starting a new activation process and transferring my existing service details.

Since becoming a TracFone customer in March, I've purchased three $25 phones from the same Walmart. Unfortunately, each phone has developed the same issue: starting with a black line through the screen before completely taking over. The first time I contacted an agent, they mentioned the warranty but failed to inform me that I needed to send back the faulty phone to get a replacement. I accidentally threw it away, so I bought another one which also experienced the same problem. Just last week, I bought another one, and it's already malfunctioning. I have all of my receipts from Walmart and both phones are still under warranty. I would appreciate assistance in getting two shipping boxes to return these phones for replacements or a refund. TracFone should consider discontinuing selling these phones due to the recurring malfunctions.

I purchased a Samsung Galaxy S7 online approximately 4 to 5 years ago from TracFone, and it included a SIM card. When I called TracFone to activate it, there were some difficulties in getting it to work initially. Despite mentioning that I bought it from TracFone, they informed me that the phone might not be compatible with their service at that time. Now, as I am on a fixed income, I intend to switch to Qlink for their free monthly minutes/airtime. My phone is compatible with Qlink, but I am unsure if it is locked to TracFone. Although I attempted to port my number to Qlink, calls are not going through. However, I can use the internet and send/receive texts. After inserting the new Qlink SIM and performing a reset, the message "network settings reset" appeared. I am uncertain if my Samsung S7 is locked or if there is another issue causing this problem. Your assistance would be greatly appreciated as I have a focus group scheduled for tomorrow.

I have been using a Tracfone ZTE model for over two years, but recently it crashed, so I decided to replace it. I have been using a Total Wireless plan since day one. When I went to Dollar General to replace my phone, I got another Tracfone product, a BLU model. The store recommended I purchase a Tracfone card instead of a Total Wireless card since my new phone is a Tracfone. I bought a $25 card, but when I tried to activate my new phone, I had to contact Tracfone customer service, who then transferred me to Total Wireless to activate my new phone. Now, I am stuck with the Tracfone card that I cannot use, and the store refuses to refund my money for it. My contact number is [redacted]. Thank you. - Margit A.

Every time I try to send this message to family members, Trackphone tells me, "There was a problem sending the message. Try again." "Garabandal, Unstoppable Waterfall, and Garabandal: Only God Knows documentary are available on YouTube. It's about Blessed Virgin Apparitions in the '60s with four children. A must-watch. Our Lady warns the kids of upcoming chastisements due to man if we don't change our ways." Please note that it's only this holy message that Trackphone will not send. I can send repeated texts to my drug dealer for weed, and Trackphone censors nothing. What's going on?

I have been attempting to refill my minutes for about an hour now because I received an email from you with a promo code for an extra 30 minutes if I refill now. This is a new issue for me, as I have never encountered this problem before. Despite using my usual username and password, the website is not accepting them, preventing me from adding minutes to my phone. Even after trying a different browser and entering my credit card information, the order does not go through. I will keep trying to resolve this before the promo expires in two days. I usually refill my minutes from my computer, and the process is straightforward, so I am unsure why it is not working now.

My husband misplaced his phone ([redacted]/[redacted]) on July 10, [redacted]. I contacted your company to report the loss and spoke with Dave. He assured me that we could receive a new phone with reinstated service and minutes. Although the service was restored, the minutes were not. Despite conversing with 5 different individuals in the following days, the issue remains unresolved. Upon checking, the remaining minutes display as zero, which seems inaccurate. We previously had over [redacted] minutes, as my husband rarely used them all annually. As long-standing customers, we are increasingly frustrated by this ongoing problem. I am currently waiting on hold for more than 15 minutes as someone investigates the number of minutes we had on the phone as of the date it was lost, 7/10/20.

I need my service transferred to Consumer Cellular. I am currently paying two companies and don't have any service at all. Despite going through all the necessary procedures, neither Consumer Cellular nor Tracfone have successfully transferred my service as promised by Tracfone by yesterday at 4:30 on August 15, [redacted]. I have paid Tracfone for a $20 minute plan, $54.00 via bank draft, and a year-long minute card at $[redacted].00, yet I have only been able to text one family for months. Tracfone claims I have used up all my minutes, which is impossible considering I have only been texting and sending a few pictures. Being 85 years old, I urgently need my phone service to be working. Please assist me in resolving this issue. Thank you.

Two years ago, I received a Tracfone as a Christmas gift. The person who gave it to me registered the phone in their name by mistake. I have been unable to access the account online or via phone. Although I can buy minutes and check my remaining time, I can't perform a hard reset or access all account functions. I even attempted to remove the battery and SIM card following customer service advice. Unfortunately, I am unable to recall the email address or password associated with the account. The phone number linked to my account is [redacted]. My name is Mark Wilcox, and I have conducted purchases in my name. Please reach out to me via email. Thank you.

I am still waiting for Corporate to call me after my discussion with the tech on 8/17/20. They were unable to fix my phone issue and assured me that Corporate would reach out. As I am often away, I require a direct number to contact them since my phone has not rung once. I attempted to call today on 8/19/20 from 4:24 p.m. to 4:50 p.m. Unfortunately, whenever I press 1 or 3, I encounter a busy signal which abruptly ends the call. This company must resolve these persistent issues or be held accountable for misleading customers and taking their money. I insist on receiving a contact name and number for the Corporate Office to urgently address this distressing situation. This situation could potentially endanger the health of an 85-year-old heart patient. I will provide a copy of this communication to my lawyer in case any health issues arise due to this stress. - L. C. - [redacted]

I purchased a phone for $[redacted], but encountered issues with the SIM card and had to buy a "bring your own kit" along with a $20 airtime card a week ago. However, I have not received these items yet. When contacting customer service for help, I keep getting disconnected, especially when transferred to the credit department. Now, I also realize I need to buy a SIM card tray. I've spent nearly $[redacted] on these phone-related purchases two weeks ago and am feeling very frustrated and disappointed with the service.

I have been using my TracFone number [redacted] for many years. Recently, I upgraded to a Moto G Power cellphone and activated it using a new SIM card [redacted][redacted]53 and a year-long activation card [redacted][redacted] purchased from TracFone. However, when I made calls to my girlfriend in Concord, CA, the caller ID showed the name Daniel Rodriquez instead of mine, causing concern that my phone may have been hacked. After searching online, I discovered that my number was previously registered to Daniel Rodriquez with AT&T in Concord, CA, leading me to believe there was an issue with my TracFone account. Despite multiple attempts to log in using my email, password, and SIM card number, I was unsuccessful. I contacted TracFone for assistance and was reassured by Harlene that the problem would be resolved, but unfortunately, I still cannot access my account. I urge TracFone to rectify this immediately, as it is not permissible to assign the same number to multiple individuals. I hope for a swift resolution to regain access to my TracFone account. Thank you. Maria Slager

I spent two hours on the phone with TracFone trying to purchase my usual plan that required supervisor approval. As a long-time customer, I've been buying this plan since December 8, [redacted]. Today, a supervisor finally approved the plan, but due to my credit card being reissued, I was asked to provide this new information to another representative before getting disconnected. After reconnecting, another supervisor approved my request and passed me on to a representative for my updated credit card details. Subsequently, a manager explained they only offered standard plans and transferred me to yet another supervisor. It baffles me why a supervisor holds more authority than a manager in this scenario. Finally, the third supervisor I spoke to resolved my issue promptly in just three minutes. I'm disappointed that it took over two hours to resolve something that could have been fixed quickly by the last supervisor. At this rate, I might be inclined to switch to a different prepaid phone provider once I deplete my remaining minutes.

I purchased an iPhone S from Tracfone, delivered on 9/6/20. While trying to activate it on tracfone.com, I encountered passcode issues, and the phone got disabled. Brian from customer service directed me to Apple. The battery only charges a quarter despite following instructions to charge it for five hours. I wish to return the phone for a refund as I have been a loyal Tracfone customer for 20+ years. Could you assist me in returning the phone and processing the refund? Looking forward to your response. Thank you. - B.A.