TracFone Wireless Customer Service Issues

I am concerned about my elderly mother's phone service. Since enrolling in the auto pay plan, her minutes have disappeared, and she is unable to make or receive calls. Instead, she hears a message in Spanish and the call ends abruptly. We have been reaching out to Tracfone for assistance for over a week with no resolution. Her phone is a Motorola model, relatively new at only 6 months old, and well cared for. I kindly request assistance in resolving this issue as soon as possible.

I added $76.28 to my Tracfone on November 24, [redacted], and it's confirmed on my Mastercard statement. Despite contacting customer service repeatedly in the last few days, the issue persists. They claim to have only received $20.00, but the full $76.28 is missing. I've spent countless hours trying to fix this. The phone number associated with this issue is [redacted]. The security code is [redacted], and my security question answer is CLINTON. The charge was made on my credit card 2 weeks ago. I urgently need this resolved as my son, who uses this phone, is away at school and unreachable. This needs immediate attention to prevent any fraudulent actions from being taken.

I am trying to locate the package I sent to TracFone. I had a live chat with Mery Joy on Thanksgiving night because the replacement TracFone I received had a cracked screen, and I suspected it was another customer's defective phone. Mery Joy informed me that I did not need a ticket number, as TracFone would recognize where it came from. I mailed it via FedEx on 12/3, and after waiting a few days, I live chatted with Amier on 12/6, but the phone can't be found.

I purchased a smartphone a few months ago with the phone number [redacted], and I have the serial number available. The smartphone is too complicated for me, and I prefer to switch back to a flip phone. I have a year's worth of unused time on the smartphone that I would like to transfer to the flip phone so I can start fresh with it. My home number is [redacted], and you can reach me via email at [redacted] My address is W993 Harmony Lane, East Troy, WI. I am on a fixed income. Thank you, - B. Z. (Robert A. Zinda)

I purchased a Samsung TracFone Tupac 22 years ago, and recently it started malfunctioning. So, I bought a new TracFone about a month ago and transferred my old phone number to it. Now, I am trying to give my old phone to someone else to use, but when they try to add airtime, it's showing up as lost or stolen. I am the only one who has used it, and I transferred everything correctly. Please reach out to me as soon as possible. Thank you.

I recently bought a Samsung Galaxy J7 Crown phone from Amazon to use with my SafeLink service. SafeLink has been really helpful in setting up my phone, but I'm having trouble sending or receiving text messages. I reached out to Amazon's tech services, and they tried to help me troubleshoot the issue to no avail. They suggested reaching out to you for additional assistance. Can you please provide some guidance on how to resolve this texting problem? Appreciate any help I can get.

I purchased Tracfone minutes, text, and service time in advance until June [redacted] to ensure my wife wouldn't have to worry about running out. When my phone died, I transferred everything to an older device without issues. However, the next day, all my data disappeared, and my phone was disconnected. Despite spending over 2 hours on the phone with several customer service representatives, no one was willing to help reinstate my lost minutes, texts, and service years. Only after speaking to a supervisor did I manage to get an additional year of service, but it's still not correct as I had paid until June [redacted]. I am struggling to find a resolution and feel frustrated with the situation.

I received a phone from a friend that came in sealed plastic packaging, which I had to cut open. Upon opening, I found a SIM card already inserted in the phone, although it was positioned at an odd angle. The phone came with a year-long service plan, of which about six months have been used. When attempting to download an app, I kept getting an error message stating it couldn't recognize the SIM number. The same issue occurred when I tried to access My Account. I bought a new SIM card package from Walmart and would appreciate guidance on how to replace the current one. Back in October, I successfully renewed the service for [redacted] days and [redacted] minutes. I'm unsure whether to use the AT&T, T-Mobile, or Verizon SIM card. I can't access TFBYOP.com as it requires a service plan number that should be listed under 'My Account,' which I'm unable to access. I'm feeling overwhelmed and uncertain about what steps to take next.

I recently purchased a TracFone with the intention of transferring my phone number from Virgin Mobile. The activation process seemed to go smoothly, and currently, it shows as "in progress." However, I have been encountering a problem with the transfer as it has been stuck for four days now. Each time I reach out to customer service, I am directed to technical support only to face a busy signal. I'm beginning to wonder if there is an issue with the connection or if something is amiss. After multiple attempts, I finally received a promise for a callback. Hopefully, this can resolve the situation soon as I am eager to start using the new plan I purchased.

I am experiencing issues with my Safelink Tracfone. The screen on my LG [redacted] B6 model detached from the device. I have an unlimited Safelink plan paid until the 20th of this month. I attempted to switch the SIM card to an older Samsung flip Tracfone, SGH S275G-GPSAS275GB. I came across an "unlock" prompt which I entered [redacted], not realizing it was incorrect. I also tried to reset the phone settings as my late brother used Net 10 services on it. Following the reset, the display read "Unregistered SIM." Despite my efforts, when I inserted the SIM card from the broken flip phone, it displayed "SIM Rejected." I desperately need help to make my current Safelink unlimited service work with the remaining days on it. I have all the necessary information from both phones available for your assistance. Thank you for your prompt help.

I recently got a new SIM card from Tracfone, installed it, and tried to activate it. When calling customer service, I was put on hold and eventually was able to purchase minutes with my credit card. However, I couldn't activate the phone due to a pending transaction. Tracfone mentioned they were waiting for me to send an invoice to complete the transaction. I'm unsure of how to proceed to activate my SIM card and receive the minutes I paid for. My Tracfone number is [redacted] and the new SIM card number is [redacted][redacted]. The last four digits of my credit card are [redacted], and my home phone is [redacted]. Any assistance in resolving this would be greatly appreciated. Thank you, J. B.

I have a Tracfone with the number [redacted]. I purchased an LG phone around 6 years ago from Tracfone. The phone was suggested by Tracfone due to Verizon being the only carrier available in my area, and my understanding is that the phone operates on Verizon towers. If I were to get a replacement phone from Tracfone, would it work properly on my property located at approximately North 34 degrees, 0.9 arc seconds, and West [redacted] degrees, 8 arc seconds?

Good Morning, I am unsure if this is the correct address, but I hope you can help. I reside in Brazil, and my sister recently brought back two 32GB iPhone 6s from the United States. Unfortunately, when attempting to use a Brazilian operator's SIM card, the phones are not accepting it, indicating they are not activated. Apple Brazil advised me to contact Tracfone, the carrier that came with the devices. I am seeking assistance to unlock them for use in Brazil. I have tried accessing the Tracfone website numerous times but encountered a security error preventing me from entering the site. As I do not speak English, I am unable to call for support. Sincerely, Leandro D. Sao Paulo, Brazil

I noted the amounts of my data, minutes, and text on my Tracfone before I made a $[redacted].00 payment online to renew my service and add [redacted] minutes to each category. While the service date was extended, the minutes, data, and text did not increase as expected. Despite my efforts to address this via chat and a phone call, the customer service representatives were unable to resolve the issue. Even after speaking with a supervisor named Sergio, the problem persisted. Only after multiple attempts did they partially rectify the text count. I typically use my phone sparingly and rely on accumulating minutes and data. My concern remains that although I paid for the update, the additional minutes and data were not reflected on my device. I am seeking guidance on where to file a formal complaint against Tracfone regarding this matter.

I have been experiencing multiple issues with my Tracfone service. Firstly, my account consistently becomes "inactive" without any explanation, despite my phone still functioning. Secondly, I have recently depleted my minutes and data. When attempting to refill my minutes using the automated system, I encountered difficulties. Initially, the system claimed my account number was not in the system, even though I have been on a self-renewing account. Furthermore, it mentioned that my SIM card was "invalid" after years of use. Following the provided instructions, I found them confusing and not matching my phone settings on my Moto G5+. I am willing to give Tracfone another chance, but if this process is not streamlined, I will consider other service providers. I am seeking guidance on retrieving my correct account number, addressing the issue of the supposedly invalid SIM card, and renewing my minutes and data as I believed it was set to auto-renew.

My husband's phone with the number [redacted] is unable to make outgoing calls, although it is charged. I am uncertain about the remaining call minutes, but I recently added [redacted]+ minutes. When he speed dials a number from his contacts, the call doesn't connect and instead directs to a personal services rep at extension [redacted] without any further action. Despite calling [redacted] multiple times, a message indicates the phone is being checked, then supposedly fixed, prompting a reset that doesn't resolve the issue. Even when attempting to call his number from mine, a message states the phone is currently unavailable. This situation is preventing my husband from making or receiving calls.

Yesterday, I added minutes to my phone, but upon clicking the Tracfone My Account icon, I encountered a message saying "No Devices Found" with options to "Add Device" or "OK". Selecting "OK" leads to a screen displaying only the Tracfone logo. Opting for "Add Device" prompts a query about the phone's activation status. After entering the SIM number and phone number and confirming phone activation, I received a notification that the device couldn't be added due to being associated with another device. The suggestion given was to remove the current device from the account and then proceed with adding this one, which seems confusing. Selecting OK loops back to "No Devices Found" notice and requests to add the device. This situation is perplexing as this is my sole device, and I'm unsure of how to proceed. I simply seek to apply the year of service along with the purchased minutes to my phone without undergoing all this confusion.

Last night, around 11 pm, I attempted to call my brother in South Korea using my calling card. Despite multiple attempts, dialing [redacted] four times and [redacted] three times, I kept getting a woman reading lottery numbers from July [redacted]. After contacting customer service, they promised to connect me with a long-distance specialist, but after waiting for 15 minutes, they advised me to hang up, promising to text instructions - which I never received. Subsequent calls to South Korea still connected me to the lottery line. Despite reaching customer service before closing time, I was put on hold for a long-distance representative, only to find out later online that the service hours had ended. As a retired federal agent, I find this treatment disrespectful and want my lost regular and calling card minutes (approximately 35 and 15 minutes, respectively) refunded. Thank you, D. Samberg.

I have been experiencing an issue where the call line disconnects and displays a "Cancelled Call" message with the time. When contacting for assistance, I had hoped that they would not take any action as I recently topped up my minutes. If this was a mistake and minutes were deducted incorrectly, I would have expected them to reach out and reimburse the deducted minutes. Thank you.

This is my second Tracfone, and the service end date was on 4/7/20. I have been trying to speak with a human since then to extend service and add automatic refill. My phone number is [redacted]. The automated service is useless. As of now, I am not in service. I have many minutes accrued but need to clarify account issues. My payment is approximately $40 a month. I do not have a card number since the first phone was lost, and the second one was set up by phone with no card sent to me. Please advise me. If unable, please just cancel the whole thing.