TracFone Wireless Customer Service Issues

I am experiencing a major issue with purchasing a TracFone online plan. $[redacted].40 was charged to three of my credit cards, but no airtime was added. Being 65 and living alone with medical conditions, I rely on this service in case of emergencies. Despite rarely getting upset over purchase errors, this situation has shocked me. After having funds available, the cards were unexpectedly declined, leading to frustration. TracFone's online software caused me to exceed the balance on one of my cards. I have been attempting to contact TracFone chat since 6 PM EST with no success due to high customer volume. The lack of response or resolution is disappointing, and I seek assistance to rectify this matter promptly. I understand this is not your fault, but the subpar TracFone software is to blame for this $[redacted].40 error. Thank you for any help you can provide.

I am experiencing a very serious problem with TracFone's online purchasing system. I tried to buy a plan worth $[redacted].40, but the amount was deducted from three of my credit cards, and I received no airtime in return. As a 65-year-old living alone with medical conditions, I rely on my phone for emergencies. I rarely get upset over purchase errors, but this incident shocked me. Despite having enough funds, my cards were declined, including a reward card that had a balance of $43, not $65 as I thought. I've been attempting to contact TracFone through chat since 6 PM EST, but I keep receiving a message about high customer volume. I've tried multiple times to enter my credit card information without success. I am beyond frustrated and disappointed with TracFone's online system. If you can assist me, I would greatly appreciate it. If not, I will involve my bank and credit card customer service to resolve this issue. Thank you.

I ordered a SIM card which was shipped from a warehouse in Kentucky via FedEx to my home address. A signature was required upon delivery. Due to my work as a doctor in a clinic, I am away during the day. I left a signed door slip authorizing the acceptance of the shipment, but no package was left. I contacted FedEx, but they mentioned that Tracfone needed to email them to release the package. After speaking with two representatives from Tracfone in the Philippines for 40 minutes, no solution was reached. If you could fax me a release form at [redacted], I'd gladly sign and fax it back. Even though I've been a Tracfone customer for nearly 10 years, using it as a backup to my AT&T phone, I don't have time to chase after a SIM card. If this issue isn't resolved, I will let the SIM card return to the warehouse, cancel my Tracfone account, and switch to another carrier. Thank you. Dr. S.

I recently bought a phone at Target and I am having trouble activating it. I paid with a credit card ending in [redacted] and have the receipt with me. However, when I tried to activate online, I got stuck in an auto-refill plan and can't proceed. I don't even know the phone number to call for help. Jax from customer service suggested I return to the store and have the phone rescanned, but it's frustrating to travel back just for minutes. I simply want to purchase a one-month plan and start using my phone. Can anyone assist me with this issue?

I purchased an iPhone 6s from you in May. Recently, when attempting to use it, I noticed it gets hot and displays an error message preventing me from using it. Despite minimal usage, I suspected it could be a battery issue. Today, I spent $40 replacing the battery, only to encounter the same problem shortly after. I believe the phone should still be under warranty and kindly request a prompt replacement.

I keep receiving messages from what appears to be TracFone on my phone. Previously, these messages came with a phone number. When I called to request they stop calling (as they were not leaving messages), they insisted I verify my identity as the owner. They requested the last four digits of my Social Security number and a four-digit code for verification purposes. I declined, ending the call. These lengthy and costly messages have filled up my voicemail box almost completely. They are not only expensive but also a waste of my time. I am uncertain if TracFone is responsible for this, but I would appreciate guidance on how to stop these messages if they are indeed from TracFone. Thank you for your assistance. - G.H. TracFone number: [redacted]

I am writing on behalf of my sister-in-law, Joan G., a loyal Tracfone user who recently purchased a [redacted] minutes/[redacted] text/[redacted] data plan but did not receive the data she paid for. Despite contacting customer service and being assured the issue would be resolved within 24 hours, the problem persisted. When she followed up, she was told she had already used up the data, which she finds impossible due to her minimal data usage habits. As another long-term Tracfone user, I have always had positive experiences with customer support. However, I am concerned that Joan is not receiving the proper assistance due to her age and lack of tech skills. I kindly request a supervisor or manager to review Joan’s account, listen to the call recordings, and investigate the matter further. Joan’s phone number is [redacted]. This incident has shaken our trust in Tracfone, a service we depended on for years, especially considering the significant cost of the plan for someone on a fixed income. I urge you to restore our confidence by addressing this issue promptly and ensuring Joan receives the service she paid for. Please reach out for any additional information required.

Order [redacted]. Hello, I'm Jessica Palmquist, and I placed an order for a phone and service plan based on a friend's recommendation. Regrettably, my experience has been terrible. I made the purchase last Thursday, the 5th, and received a misleading email stating that my phone was shipped, which was untrue. My phone seems to be lost in the warehouse. During conversations with numerous customer service representatives, I encountered disrespectful behavior and unhelpful responses, including being hung up on when asking for supervisors. Despite explaining my urgency as a person with disabilities, I have been mocked and mistreated by the representatives. I rely on my phone for medical reasons due to having multiple sclerosis and now face difficulties in accessing essential care and medication. The situation has been distressing, and I feel discriminated against due to my disability. I demand prompt resolution, including overnight shipping for a replacement phone. Failure to address this adequately will force me to escalate the matter through various channels, including contacting advocacy groups and the media. The lack of empathy and competence displayed by your team is unacceptable, and I expect immediate action to rectify the situation.

I am attempting to buy minutes for #[redacted]. I am interested in the 30-day basic plan priced at $9.99. During checkout, I selected the "add-ons" option for an additional [redacted] days at $49.99, bringing the total to $64.23 including taxes. However, both of my credit cards were declined during payment despite being told by my credit card company that there were no issues. I contacted your [redacted] number and was advised to wait an hour before trying again. I made sure to use my card later in the day without any problems. I attempted the purchase again at 4:30 PM but encountered the same issue. I am unsure why the transaction is being declined. M. Tupaj

I recently purchased minutes for my husband's phone, but after the automated service stated it would only take 5 minutes, it has now been over 2 hours without the minutes being added. My MasterCard shows the transaction pending on your end. I have been unable to reach anyone from customer service, and I am extremely frustrated. I would appreciate a callback to resolve this issue promptly. Otherwise, I will have to escalate this matter to the Better Business Bureau and share my negative experience online. My contact number is [redacted]. It is essential to have the minutes added as soon as possible as my husband relies on his phone for work.

I am a Cricket customer facing an issue. Recently, I was running out of minutes and found myself unable to pay my bill using PayPal. My only alternative was to purchase a Cricket card from Costco online. Unfortunately, I accidentally bought the wrong card as they both look similar. After scratching off the back, I realized the mistake, but Costco does not accept returns, and they sent it back to me. I tried to find someone who could use it, but with no luck. I paid $50 for this card, and I can't afford to just toss it away. I am in need of gas and groceries but have limited funds and a useless phone card. I understand the no refund policy, but I am reaching out in hopes that someone can assist me in resolving this situation. Thank you for listening to my concerns.

I'm experiencing issues with my phone's internet connection and messaging services. While I can send and receive basic text messages, trying to access other messaging apps or browse the internet results in a "secure connection failed" message. Additionally, I am unable to connect to YouTube and encountered difficulties when attempting to download Nimbuzz. My phone, a "pay as you go" device purchased three years ago, has generally been reliable except for these connectivity problems.

I have noticed several charges on my Discover card statement totaling $49.77, $43.42, and a pending $16.44. These charges relate to services I did not use, as I did not have a phone number to utilize the service. I tried to activate a TracFone, but since I was unable to keep my old number, I decided to cancel the service and requested a refund of the $16.44 plan charge. Despite being informed by a representative that the charges were removed, they are still present on my account. I am seeking assistance in having these charges removed from my card. Thank you for addressing this matter promptly.

I own a Samsung S7 with model SM-G930VL and believe I am an admin with Straight Talk. Samsung verified that my phone has hotspot software that needs activation to download the electronic software and turn on the hotspot feature. I have contacted customer service at [redacted] but lost connection due to poor service in my area. I am aware that Straight Talk needs to turn on the hotspot button in the software for it to appear in the menu. I have updated my phone with the latest Samsung software. I am willing to exchange my phone for another hotspot-capable device. I am on the Deluxe $55 plan and require the hotspot feature. Please advise on how I can activate my hotspot service.

I paid my Walmart Family Mobile bill yesterday, and after that, all "premium" SMS messages got blocked. I can't respond to my bank, pharmacy, or state-funded programs like SNAP in Texas. This change happened without any warning, and now I feel frustrated. My husband, a disabled veteran, and I have had issues with our phone plans as well. T-Mobile representatives haven't been helpful, and there seems to be a lack of empathy from their customer service. I worked for T-Mobile in the past, and I know this issue can be resolved by removing restrictions and saving changes. It's disheartening to face these challenges, especially with the holiday season approaching. I hope for a prompt response from T-Mobile to avoid any further complications. Thank you. - SN, [redacted]

On October 31, [redacted], my Tracfone is completely unusable. I am unable to make or receive any phone calls or text messages. It's crucial to note that in emergencies, like contacting [redacted] or any local authorities, my phone is non-functional. Having been a Tracfone user for several years, I've encountered consistent issues with their service, such as receiving defective and refurbished phones with no proper functionality. Moreover, they even struggle to spell my name correctly. This situation is not only frustrating but also unacceptable and potentially illegal. I sincerely request immediate intervention and support to address this matter promptly. Thank you for your assistance in advance.

My previous experience with TracFones has been disappointing. The phones have minimal ROM memory, poor apps, and an inadequate spell checker. The chargers are often broken, and the cords are too short. As a disabled individual who has faced multiple recent assaults, I urgently need a reliable, operational phone with at least 32 GB of ROM memory. Living in South Florida without transportation and lacking a support system, I require a phone that will consistently work for me. I would appreciate any assistance from Gethuman.com or Get2Human. Thank you for your help.

I am trying to purchase an iPhone 7 in rose gold from the Tracfone website. However, when I try to add it to my cart, I am only given three plans to choose from that are automatically attached to the phone purchase. I specifically want the Classic plan, which includes [redacted] days of service, [redacted] texts, and [redacted] talk minutes for $[redacted].94, but I am unable to select it. How can I proceed without being forced to choose one of the three plans offered with the phone?

I encountered multiple issues when trying to activate my phone online. Despite attempting to seek help through customer service, the poor phone connection and language barriers hindered us from resolving the problem. The challenge arose when I tried to transfer my existing number because my old phone (LGL 34C) lacks a SIM card number, halting the process online. Considering visiting Target to have a face-to-face interaction for phone activation, I encountered another obstacle as the ID was already registered, leading to further confusion. The online activation process lacks clarity in various aspects, and traditional customer service methods proved ineffective this time around, unlike my past positive experience with LG. Frustration is mounting, and I am considering alternative solutions to resolve this issue.

I recently spoke with Pearl, who directed me to an outside specialist. The specialist asked me an unrelated question, then recommended I contact Verizon, and later proposed a $20 charge for assistance even though my phone cost $29.95. The questions revolved around a Verizon activation of my SIM card for my Tracfone. My issue lies in why Verizon requires a password when I use Tracfone that doesn't typically demand one. It should be a straightforward process. I'm not concerned about the $1.00, but I want to ensure I'm not billed for an unrequested service. I will attempt to reach Tracfone's customer service again in hopes of finding clearer assistance. Thank you for your help.