TracFone Wireless Customer Service Issues

My friend, who is disabled, bought a Tracfone at Walgreens. After activating it, we discovered the ringer wasn't working. Following a 40-minute call with a Tracfone customer service representative, it was determined that the phone's ringer was faulty and needed to be replaced. I exchanged the phone at a nearby Walgreens, where the staff transferred the small white sim card from the old phone to the new one. I'm unsure if this swap has caused new issues. I may need to return the sim card to its original phone or seek assistance from customer support over the phone. I'm located in Washington State, and my phone number is [redacted]. My name is Dave.

Subject: Addressing Concerns with Phone Service In response to the "Missed You" email I received: I would like to address the issue of my deducted minutes. I had over [redacted] minutes remaining, and I would appreciate it if you could return them along with my phone number. I am puzzled by the requirement to purchase both minutes and days, as this seems disadvantageous to customers like me who might struggle to afford such expenses. It would greatly improve customer relations if unused minutes could also translate into extended days of service. I urge you to reconsider your current policy and make it more customer-friendly. Even if the deducted items are returned, I may not be able to renew my plan until my next paycheck. I hope you will take these suggestions into account and strive to enhance customer satisfaction in the future. Thank you for listening to my feedback, Lynn

I recently experienced an issue with my Tracfone service where I purchased 60 minutes and [redacted] days to reactivate my phone, but upon restoring the service, I noticed that over [redacted] accumulated minutes were missing. When I contacted Customer Service, they informed me that the lost minutes could not be recovered due to my service being inactive for over 30 days. My wife and I both have LG flip phones from Tracfone, and it's possible that I unknowingly used her phone while mine was inactive. As long-time Tracfone users, I am kindly requesting if there is a way to help retrieve the lost minutes as it was an honest mistake on my part. Your assistance in this matter would be greatly appreciated.

I am currently experiencing a lack of cell signal from the Verizon tower in my area, located at Mt. Airy Elementary School in Gretna, VA [redacted]. I kindly request maintenance to check the Verizon tower to address any potential issues, similar to what happened about a year ago. In the past, Tracfone has boosted their signal to provide us with a stronger connection. After speaking with multiple Tracfone representatives, the last one I spoke with advised me to enter a series of numbers, which temporarily solved the problem until two weeks ago when the signal issue reoccurred. As one of our Tracfones needs airtime added, it's essential to resolve this signal problem promptly. The simultaneous loss of signal on all our phones indicates the issue is with either Tracfone or Verizon, as we have tried troubleshooting our devices without success. As our only means of communication, having no cell signal at home for the past two weeks is a critical problem that needs urgent attention to maintain our satisfaction with Tracfone as our carrier. Thank you for addressing this matter promptly. A. King

I purchased a Tracfone CDMA Android phone, Motorola Moto E 1st Gen. I intended to use it on Verizon's towers for coverage in my area. However, after a year of unsuccessful activation attempts, I finally managed to activate it, but as a result, I am charged for roaming on Verizon's network. This requires me to load $15.00 for 60 roaming minutes in my area. Each call involves entering a lengthy PIN and going through a robot-operated queue that deducts expensive roaming minutes while waiting. Additionally, inbound calls do not ring on the phone. Tracfone has promised to send me a replacement phone due to system upgrades. However, I received a refurbished ZTE Majesty Pro Plus with a limited 90-day warranty. They claim my Motorola cannot be used because of this replacement, which does not meet my needs as it is old and of poor quality. I have requested a suitable replacement that caters to my hearing loss, but Tracfone has yet to offer a satisfactory solution.

I previously reached out regarding the Samsung Core issue where the phone didn't ring until the 7th ring, causing missed calls. After your team identified it as defective, I received the replacement Samsung Galaxy 3 Orbit. Unfortunately, this phone has also been problematic. Two separate Walmart specialists were unable to resolve the internet connectivity issue and the voicemail problem. Despite being on the automatic minutes plan, I cannot fully utilize the phone for texts and more. Moreover, upon returning the defective phone, I lost all my saved data due to miscommunication. I respectfully request a different phone as the Samsung Galaxy 3 Orbit has caused numerous issues. When two experts are unable to rectify the phone's functionality, it indicates a larger problem with the device. Thank you for your attention to this matter. Dorothy S.

I recently spent over two hours with tech support on 6-2-19 trying to figure out how to check my minutes using your service. The next morning, I discovered I had run out of minutes. I purchased a new card which added more minutes. Tonight, I called customer support at [redacted] at 9:00 pm to inquire how to check my minutes. When I tried using [redacted], I received a message stating that the service was temporarily unavailable. I spoke with Wilbert, Karen, Joyce, Jeshua, and Lunavel, but I was disconnected three times and had to call back each time. Despite being assured by Wilbert, Karen, and Joyce that the calls wouldn't deduct from my minutes, Jehoshaphat transferred me to Lunavel who then informed me that I was out of minutes. This is due to the company’s temporary service interruption. I request all my lost minutes to be restored promptly, as I find this situation to be unfair. You can reach me at [redacted]. Thank you for your attention to this matter.

I spent two hours at tech support on 6-2-19 trying to figure out how to check my minutes using your services. The next morning, I discovered I was out of minutes, so I bought a new card to add more minutes. When I attempted to check my minutes by dialing [redacted], I received a message that you are temporarily unavailable. Later, I called support at [redacted] at 9:00 pm and spoke with Wilbert, Karen, Joyce, Jeshua, and Lunavel. Unfortunately, I was disconnected three times and had to call back each time. Lunavel informed me I was out of minutes despite assurances from Wilbert, Karen, and Joyce that I wouldn't be charged for these calls. I am frustrated by this situation and expect my minutes to be replaced promptly. You can reach me at [redacted] or [redacted] regarding account # [redacted].

I contacted Tracfone to replace my cracked Cymbal T ZTE 353vl. After being deemed eligible for a replacement, I sent back my phone, charger, and battery. However, I received a Z558VL model instead of the requested Cymbal T. When I requested my original phone back, a representative informed me that support for the Cymbal T 353vl model had ended in [redacted]. I specifically want a replacement with another 353VL android flip phone or to have my original phone returned. I am very disappointed with the service provided and seek a resolution promptly. Please either send me the Cymbal T ZTE Model 353vl as requested, or return my initial phone and accessories. Looking forward to a swift response. Ticket number: [redacted]. Thank you, C.H.

Hello, I was charging my LG LML212VL with my Genius Boost+ GB40 when I encountered an issue. The phone took longer than usual to boot up, staying on the blue Tracfone Wireless startup screen for about 5 minutes. When trying to restart it, the device displayed a message saying "system starting" in red letters with a white screen and an unfamiliar Android symbol. The screen flickered dimly and then brightly, and the phone kept rebooting repeatedly. I also noticed a loose part of the battery whenever I moved the phone, despite pressing it in securely. There is a crack on the side that is quite deep and wide, though not see-through. I attempted to boot the phone in safe mode but the issue persisted until removing the battery. Could issues like cold air, moisture, or clammy hands affect the battery's performance? I would appreciate any advice on resolving this problem.

I have an issue with my LG Stylo 3 phone from Tracfone. The volume is too low even when turned up all the way, and the ringer does not make a sound, only vibrates. I would appreciate assistance over the phone to adjust the volume and ringer settings correctly or to receive a replacement phone that functions properly.

I recently purchased an Alcatel phone from Amazon and received it last week on Thursday. I attempted to activate it with my existing number, but have been unsuccessful. My Tracfone account shows "Activation in progress," and without a working phone, I have no service. Unfortunately, I am unable to call or text for assistance as my phone number is listed as an inactive device in my account under "Inactive Devices": [redacted][redacted]. My name is Thomas Mora, and I would greatly appreciate assistance in resolving this issue as I am eagerly awaiting a call from your end to get my phone up and running.

I am experiencing issues with my Samsung Galaxy J7 Crown. The problem is it won't turn on and there are charging issues. In the past, I managed to resolve this by using a different charger and letting it charge for a while. Now, I have to power it off completely for it to charge when plugged in at night. Even though it initially shows charging, it later indicates that it's not charging, repeating this cycle throughout the night. Additionally, the battery life is unusually short. Since the battery is sealed, I can't check it myself. I believe having it inspected internally to determine if the battery is functioning properly and if this issue can be resolved would be a good idea.

I need to transfer my phone number and minutes to a new phone as I have lost my old one. However, to complete this process, I require the last four digits of my phone's ID, which I don't have. When I contact for assistance, the automated system sends the ID number to my lost phone via text, which I cannot access. I am struggling to find the right option over the phone to resolve this. I believe I can manage if the last four digits of the phone's ID are provided to me. My lost phone number is [redacted], and the new phone's MEID is [redacted][redacted]2. I am willing to answer any security questions if needed and will monitor my email for updates. Thank you for your assistance. - D.S.

I lost my SIM card and purchased a new one on Friday. Since then, I have been unable to make or receive calls, send or receive texts, use WiFi, access Google, Facebook, or my banking app to pay bills. I have followed the instructions provided by customer service and even tried the automated system, which claims it has fixed the issue by restarting the phone. I have contacted customer service 15-20 times via calls and texts but have made no progress. I was informed that I needed to wait for my minutes and data package to transfer due to the new SIM card registration. However, after three days, my phone still isn't working, and I have not received the promised callback on an alternative number. Please assist me. You can contact my sister at [redacted] if needed.

I purchased an LG Premier LTE Tracfone smartphone from HSN in early [redacted], which came with a 1-year service bundle including texts and data on the Verizon Network. Unfortunately, the phone was misplaced in [redacted] but found in great condition in [redacted]. When trying to reactivate it online, I received an error message about the device not being in the system. After contacting customer service and being told my minutes, texts, and data might be lost, I attempted to activate it again, only to receive a message saying the phone is not compatible for activation. I was offered a discount on a new phone purchase. Despite trying to resolve the issue over the phone with customer service and purchasing talk time, the problem persisted, leaving me frustrated with the situation. Many others facing similar problems speculate that Tracfone may be discontinuing older phones to push customers to buy new ones, which is concerning and unfair to long-time customers like myself. It's disappointing to lose access to the phone and services due to compatibility issues and network upgrades. I hope Tracfone can address and fix this issue for all affected customers soon.

I made a purchase for service that extends until May 17, [redacted], for $[redacted].88. This service should include both voice and data (internet). Unfortunately, I have been experiencing internet connectivity issues and was informed that my data minutes have been exhausted. It came to my attention that the remaining balance of my payment only applies to voice services. After speaking with the Customer Service Manager, Oliver, from Bacolod City in the Philippines, I requested to convert the unused portion of my payment to voice and data services. I am dissatisfied with the service and don't wish to remain tied to it for another ten months. I am exploring the possibility of receiving a refund for the remaining balance.

I am having trouble accessing my Tracfone voicemail from an AT&T landline phone. When I call my Tracfone number, [redacted], and follow the prompts to enter my PIN after the star key, then press pound, it treats it as a new voicemail. I have attempted this multiple times. Additionally, even if my Tracfone is on, I am unable to retrieve my voicemail messages. This issue persists when I call my Tracfone number from a landline. I cannot access my Tracfone messages from another landline. Chris

Hello, I contacted Tracfone regarding my LG440G that I have had for 4 years. I purchase a one-year card annually but only keep the phone in my car for emergencies. I recently bought a new one-year card for $[redacted] two days ago, with the charge going through on my credit card. However, my phone has not been updated with the airtime. I have attempted to reach customer service multiple times but have not been able to speak with a representative. I looked into the LG440 and learned that Verizon is changing its system, meaning the LG440 may stop working soon. Despite having 4,[redacted] minutes of airtime, I won't be able to use the phone after August [redacted]. Any assistance would be greatly appreciated. Please refrain from suggesting basic troubleshooting steps like restarting the phone, as I have already tried those numerous times. I also attempted to reset the phone by removing the battery and sim card, waiting 15 minutes, and reinserting them, but the airtime still hasn't been added.

I am experiencing a very serious issue with the online TracFone purchasing a plan. A total of $[redacted].40 has been deducted from three of my credit cards, but no airtime was added. I am 65 years old, live alone, and have medical conditions. I rarely get upset over purchase errors, but this situation has left me stunned. I have been trying to reach Tracfone customer service via chat since 6 PM EST with no success. Each time I try to input my credit card information, I receive a high volume message and cannot complete the transaction. I am extremely frustrated and in need of assistance. Thank you for your help.