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Asus Customer FAQ

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Recent Asus Customer Questions

where can i get Display Hinges for fx73ve-wh71 LCD

If you're looking for display hinges for your Asus FX73VE-WH71 LCD, you can usually find them at authorized Asus parts distributors. However, availability can vary. Another potential source is online marketplaces such as Amazon or eBay. Be sure to verify that the part is compatible with your specific model before purchasing. If you're not confident in replacing the hinges yourself, it is recommended that you take your laptop to a professional to avoid causing any unnecessary damage.
Asked Apr 12, 2024 9:30 AM

I want to know if you decided to change the RAM inside the Asus Zephyrus Duo 16 GX650RX-LB011X laptop What is the maximum RAM speed that the Asus Zephyrus Duo 16 GX650RX-LB011X can handle?

The Asus Zephyrus Duo 16 GX650RX-LB011X laptop comes with DDR4 RAM operating at a speed of 3200MHz. While Asus doesn't list a maximum RAM speed this laptop can support, upgrading the RAM should ideally involve using the same type and speed to ensure compatibility. Using a higher speed RAM might not yield better performance as the system might downclock it to the highest speed it can handle, which in this case is likely 3200MHz. Therefore, it's important you stick to DDR4 3200MHz RAM for the best results.
Asked Apr 9, 2024 11:00 AM

I want to know if you decided to change the RAM inside the Asus Zephyrus Duo 16 laptop What is the maximum RAM speed that the Asus Zephyrus Duo 16 can handle?

The Asus Zephyrus Duo 16 gaming laptop supports up to 48GB of RAM. The laptop's motherboard supports DDR4 RAM, with a maximum speed of 3200MHz. So, if you plan to upgrade or replace the existing RAM, keep in mind that it should be DDR4 and the speed should not exceed 3200MHz for optimal performance and compatibility. Also, it's important to know that it has dual channel memory architecture, which should be considered during an upgrade for the best result. However, make sure to follow all proper procedures and precautions when upgrading to avoid damaging your laptop.
Asked Apr 9, 2024 10:58 AM

Help me with my Asus customer service issue

Product Support

How Do I Find My Asus Product Key?

If you are in need of your Asus product key, there are some steps you can take to retrieve it. You can use the Command Prompt...

How Do I Make a Warranty Claim with Asus?

You can claim your Asus warranty if your Asus product is covered.The best way to claim your warranty is by following these...

How do I troubleshoot common issues with Asus devices?

Troubleshooting Asus devices begins by identifying the specific issue, whether it's power, performance, connectivity, or...

What is Asus' warranty coverage for products?

Asus generally provides a one-year standard warranty for most consumer products, covering defects in materials and workmanship....

What Do I Do If My Asus Device Isn’t Working Properly?

If an Asus device is not working properly, users should first pinpoint the issue, such as power problems or slow performance....

How do I register my Asus product for warranty purposes?

To register an Asus product for warranty, customers must visit the official Asus website and complete an online registration...

Refund and Return

How Do I Get a Refund from Asus?

If you bought something from Asus and found that it was damaged or didn't perform as you expected, you can return it for a...

What is the return policy for Asus products?

Asus generally allows returns within thirty to sixty days, depending on the product and location. Customers should keep...

Software and Drivers

What are the system requirements for running Asus software?

System requirements for Asus software can differ per application, but typically include compatibility with Windows 10 and newer...

How Do I Update My Asus Device Drivers?

To update drivers for Asus devices, users can visit the Asus website's support section, utilize the Asus Live Update tool, or...

What are the supported operating systems for Asus software?

Asus software generally supports Microsoft Windows, particularly Windows 10 and 11, along with some Linux distributions....

Customer Service

How can I find software updates for my Asus device?

To locate software updates for an Asus device, users should explore the device's settings, check Windows Update on laptops,...

How Do I Contact Asus Customer Support?

Asus offers several ways to reach customer support, most effectively by visiting their official website. This site features...
We look to the Asus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Asus issues reported to GetHuman

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