How Do I Make a Warranty Claim with Asus?

Introduction

Are you having a problem with your ASUS laptop? Many ASUS laptops come with a 12-month standard warranty that may cover manufacturing defects and certain hardware problems under normal use. However, the standard warranty generally doesn't cover accidental or liquid damage. To make a warranty claim, you need proof of purchase and must show that you bought the laptop from ASUS or an authorized ASUS reseller. Do you need warranty service for your device? Continue reading for step-by-step instructions on how to make a warranty claim with ASUS.

Get the Serial Number of Your Laptop

You'll need your laptop's serial number to check whether it's still under warranty. You can usually find the serial number at the back of the laptop, where it may be labeled as SN. You may also find the serial number on the warranty card or the original packaging.

Use the Online Warranty Status Tool

Once you have your laptop's serial number, visit ASUS's online warranty status tool. Enter the serial number in the appropriate field, then check the box confirming that you agree to provide your product's serial number. Click Submit to check your warranty status.

Prepare Your Proof of Purchase

Is your laptop still under warranty? If the warranty status shows Out of Warranty, you may need to pay out of pocket for repairs. If your device is still under warranty, you may be eligible to submit a warranty claim. Be sure to have your invoice or other proof of purchase available, as ASUS may require it to verify your warranty coverage. If you purchased your laptop through the ASUS website, sign in to your account to download your invoice.

Request a Service or Register Product

Do you see Register Product or Request a Service? Select the appropriate option and follow the on-screen instructions. You may need to register your laptop first before requesting warranty service. Be prepared to upload your invoice or proof of purchase and provide a detailed description of the problem. This information can help the ASUS technical team evaluate the issue and determine the appropriate service or repair option.

Drop Off the Laptop

Depending on your location and the instructions provided by ASUS Support, you may need to take your laptop to an authorized ASUS service center for repair. In some cases, ASUS may instruct you to ship the laptop instead. Follow the shipping and packaging instructions provided by ASUS to ensure your device is sent to the correct repair location.

Track Your Repair Status

ASUS will provide an RMA number that you can use to track your repair request. Visit the online Repair Status Inquiry tool and enter your RMA number in the box. Then click Submit to view your repair status.

Conclusion

Were you able to submit a warranty claim with ASUS? Although the standard warranty for many ASUS laptops is 12 months, you may also be able to purchase extended warranty coverage for up to three years, depending on your device and location. You may be able to buy an extended warranty within 180 days of buying your laptop. Extended coverage may be worth considering if you plan to use your laptop for several years, particularly if repairs or replacement parts could be expensive. Do you have any more questions about making a warranty claim with ASUS? Contact Support today.