Updated

H&R Block Customer Service

Phone Number & Contact Info

H&R Block's Best Phone Number

800-472-5625
Toll-free·Calls Customer Service·Most popular H&R Block number
Q:

How do I talk to a live human at H&R Block?

A:Press 0 then wait on the line through the second menu
Q:

Does H&R Block offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes and 8 seconds. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

H&R Block Customer Phone Numbers

Technical Support

888-482-9288
Toll-free · Mon-Fri 7am-7pm CST · Keep pressing 0 · Please tell me what I can do for you.

Member Services

888-313-9885
Toll-free · 24 hours, 7 days · Press 0, then press 0 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this H&R Block phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then wait on the line through the second menu
Here is how our research team describes the way the H&R Block phone system greets you: Please tell me what I can do for you.
Below are some clips we've found from H&R Block's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask for information for security purposes

"I understand you would like to speak to a representative.
To make sure I know how to direct your call. Please briefly tell me your reason for calling.
For security purposes, H and R Block is no longer providing prior year AGI information."
Excerpt from a call with H&R Block
Tuesday, January 30, 2024 3:18 AM

They may need the phone number on your account

"So let's try a different number. Please say or enter the ten digit phone number associated with your account."
Excerpt from a call with H&R Block
Friday, May 17, 2024 11:58 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling H and R Block. This call may be recorded for quality assurance.
I can help you with things like login issues, providing your e file or refund status, and getting a copy of your return.
Please tell me what I can do for you."
Excerpt from a call with H&R Block
Tuesday, May 21, 2024 6:56 PM

They may ask you to enter information with the dial pad

"Please hold while I connect you with our automated system to help with your Emerald card request. Please wait. Welcome to H and R Block.
Thank you for calling the Emerald account services line.
Please enter the last four digits of your Emerald card number."
Excerpt from a call with H&R Block
Tuesday, February 20, 2024 5:23 PM

They may ask you to say or enter information

"I have found an account based on the number you're calling from. For security purposes, please say or enter the last four digits of the account holder's Social Security number."
Excerpt from a call with H&R Block
Monday, February 26, 2024 7:06 PM

They may need to look up your account

"Let's look up your account. Please note, I'm not finding an account with the number you're calling from."
Excerpt from a call with H&R Block
Friday, May 17, 2024 11:58 PM

What are the hours and when should I call?

H&R Block operates the call center for this 800-472-5625 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 909 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this H&R Block phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like H&R Block staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call H&R Block is Sunday. The most busy day to call is Monday, which averages 198% more phone calls by comparison. Again, this is based on a sample of 909 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday, which is 709% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Shortest
Wed
Thu
Longest
Fri
Sat

The best time to call H&R Block

In summation, the best day to call H&R Block is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that H&R Block staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Calling this H&R Block Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 13, 2023

Since H&R Block prepares tax returns, individuals might call them for tax-related questions. The company’s clients may need to know about the status of their returns, while others might want to find out what services H&R Block provides. I called the 800-472-5625 customer service number to see if the company helps self-employed persons file and pay their quarterly estimated taxes.

The automated voice response system said, “Thank you for calling H&R Block,” and advised that the call may be recorded for quality assurance. The voice response system began by telling me a list of things it could help me with, including log-in issues, e-file, refund status, and getting a copy of my return. Then the system said, “Tell me what I can do for you.” I asked the question about self-employment tax filing.

The system then tried to find my account by phone number but could not. It asked me to provide a phone number for my account. I told the system that I didn’t have an account with H&R Block, but It asked again for a phone number for my account. I repeated that I did not have one.

Next, the system asked if I filed my taxes using downloaded software or an online product. My answer was “no.” It asked if I wanted to schedule an appointment to file my taxes or leave a message for the office to call me. I interrupted by asking to speak to a representative. The system continued asking if I wanted to schedule an appointment or leave a message. I answered no, so it finally told me to hold for a representative. Then, a different automated voice told me to hold. I heard the usual message about call monitoring for quality purposes.

After a few seconds, a person answered with “Thank you for calling” and identified herself by first name. I told her I did not have an account but had a quick question. I asked her if H&R Block could file estimated taxes for a self-employed person. Her reply was, “They do tax returns for that.” Understanding that a tax return typically refers to the tax document filed in the first quarter of a new year for the previous year’s income, I tried to clarify what she meant. She said I would need a call-back from a tax pro.

Since I preferred to call the tax pro, I asked if there was a number I could call. She quickly found a number I could call but then inquired which city and state I was in. When I told her, she found a local number and an office within 10 miles of my home.

I was satisfied with the assistance I received by calling this customer service number. The friendly and patient representative understood that I needed more information than she could provide but found a local office to help me. She asked if she could help with anything else and wished me a wonderful rest of my day.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call H&R Block

If you have time to do a bit of reading before you call H&R Block, we recommend you read over some of our problem-specific articles.

What Are the Pros and Cons of Using H&R Block?

This article discusses H&R Block's online tax preparation assistance software. It is meant to help you make a tax software purchase decision. A description of the features of all of the four H&R Block packages is provided. A description of the pros and cons of using H&R Block is provided as well.

What is the cost of using H&R Block services?

The cost of using H&R Block services varies depending on the complexity of your tax situation. H&R Block offers a range of tax preparation options, including free online filing for simple returns, and more advanced options for those with complex deductions, investments, or business taxes. The pricing is transparent and tailored to your specific needs, with no hidden fees. To get an accurate estimate of the cost, it is recommended to use H&R Block's online cost calculator or visit a local office for a personalized quote. Overall, H&R Block strives to provide quality tax services at competitive prices, ensuring you receive the maximum refund or lowest tax liability possible.

Can H&R Block assist with business taxes?

Yes, H&R Block offers comprehensive assistance with business taxes. Our experienced tax professionals are well-versed in the complexities of business tax regulations and can help with a wide range of tax needs for small businesses, partnerships, corporations, and self-employed individuals. We can assist with filing federal and state tax returns, maximizing deductions, navigating tax credits and incentives, ensuring compliance with tax laws, and providing year-round support. Our tax experts have a deep understanding of the unique challenges that businesses face and can provide personalized guidance tailored to your specific needs. With our reliable and professional service, you can trust H&R Block to help you achieve accurate and optimized tax outcomes for your business.

Top H&R Block customer service problems

Click the link above to get answers to just about any H&R Block customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to H&R Block, and their purpose. Are any of these similar to the reason you are trying to call?
Concerns about tax return: "I won fifty thousand dollars and I still haven't gotten my tax return, and there are some things on my IRS transcript that I don't understand."
- From a call lasting 12m 4s , May 17, 2024 11:58 PM
Interest in tax preparation school: "I'm interested in going to HR and roadblock school for tax preparation."
- From a call lasting 18m 31s , Apr 23, 2024 7:03 PM
Tax filing inquiry: "I have a question before I decide to file my taxes, trying to see if it's worth it after my recent divorce."
- From a call lasting 6m 34s , Apr 21, 2024 3:56 PM
Requesting tax return copy: "I need a copy of my tax return."
- From a call lasting 3m 32s , Apr 16, 2024 9:35 PM
Speaking to customer service: "I need to speak to a human coach customer service representative."
- From a call lasting 1m 13s , Apr 15, 2024 12:17 AM
Assistance with rejected returns: "I'm trying to figure out why my returns got rejected."
- From a call lasting 17m 49s , Apr 14, 2024 3:52 PM
Refund inquiry: "Where is the rest of my refund money and what about the $379 payment that was never received?"
- From a call lasting 16m 36s , Apr 4, 2024 2:08 PM
Inquiry about bank account: "I filed with the injured spouse form, but I don't see a bank account linked to my tax return."
- From a call lasting 9m 13s , Mar 30, 2024 2:27 PM
Updating contact information: "I need to update my contact information with my new phone number."
- From a call lasting 5m 16s , Mar 24, 2024 8:21 PM
Requesting tax prep fees refund: "I'm waiting for my tax preparation fees refund due to errors on my tax return and need the money urgently."
- From a call lasting 30m 7s , Mar 24, 2024 6:45 PM

More H&R Block Customer Service Contacts

There are of course other ways to contact H&R Block customer service besides the phone. Below we list the best ones, by medium.

H&R Block Customer Service Live Chat

hrblock.com - Customer Service
Customer service chat link
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, H&R Block provides this option.

H&R Block Customer Email Addresses

hrblockanswers@hrblock.com - Customer Service
Usually respond within a day - these go to the social media folks, who can assist you in getting the right help
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and H&R Block will reply our your email.

H&R Block Customer Service on X (formerly Twitter)

twitter.com/hrblockanswers - Customer Service
Use the link to connect with customer service through Twitter
H&R Block, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

H&R Block Customer Help Desk / Web Support

hrblock.com - Customer Service
Online customer service support
As a last, sometimes only, resort- H&R Block customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is H&R Block's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a H&R Block agent. This phone number is H&R Block's best phone number because 188,124 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-472-5625 include Refund a Charge, Ask For Tax Help, Track a Tax Return, Can't Login, File a Return and other customer service issues. The H&R Block call center that you call into has employees from Alabama, Indiana, California, Florida and is open 24 hours, 7 days according to customers. In total, H&R Block has 3 phone numbers. It's not always clear what is the best way to talk to H&R Block representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for H&R Block. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like H&R Block. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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