H&R Block Customer Service

Since H&R Block prepares tax returns, individuals might call them for tax-related questions. The company’s clients may need to know about the status of their returns, while others might want to find out what services H&R Block provides. I called the 800-472-5625 customer service number to see if the company helps self-employed persons file and pay their quarterly estimated taxes.

The automated voice response system said, “Thank you for calling H&R Block,” and advised that the call may be recorded for quality assurance. The voice response system began by telling me a list of things it could help me with, including log-in issues, e-file, refund status, and getting a copy of my return. Then the system said, “Tell me what I can do for you.” I asked the question about self-employment tax filing.

The system then tried to find my account by phone number but could not. It asked me to provide a phone number for my account. I told the system that I didn’t have an account with H&R Block, but It asked again for a phone number for my account. I repeated that I did not have one.

Next, the system asked if I filed my taxes using downloaded software or an online product. My answer was “no.” It asked if I wanted to schedule an appointment to file my taxes or leave a message for the office to call me. I interrupted by asking to speak to a representative. The system continued asking if I wanted to schedule an appointment or leave a message. I answered no, so it finally told me to hold for a representative. Then, a different automated voice told me to hold. I heard the usual message about call monitoring for quality purposes.

After a few seconds, a person answered with “Thank you for calling” and identified herself by first name. I told her I did not have an account but had a quick question. I asked her if H&R Block could file estimated taxes for a self-employed person. Her reply was, “They do tax returns for that.” Understanding that a tax return typically refers to the tax document filed in the first quarter of a new year for the previous year’s income, I tried to clarify what she meant. She said I would need a call-back from a tax pro.

Since I preferred to call the tax pro, I asked if there was a number I could call. She quickly found a number I could call but then inquired which city and state I was in. When I told her, she found a local number and an office within 10 miles of my home.

I was satisfied with the assistance I received by calling this customer service number. The friendly and patient representative understood that I needed more information than she could provide but found a local office to help me. She asked if she could help with anything else and wished me a wonderful rest of my day.