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PECO Energy Customer Service

Phone Number & Contact Info

PECO Energy's Best Phone Number

800-494-4000
Toll-free·Calls Customer Service·Most popular PECO Energy number
Q:

How do I talk to a live human at PECO Energy?

A:Press 9 at the first menu.
Q:

Does PECO Energy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this PECO Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 9 at the first menu.
Here is how our research team describes the way the PECO Energy phone system greets you: Gas emergency: press 1. Electrical issues or power outages: press 2. To pay now: press 3. For everything else: press 4.
Below are some clips we've found from PECO Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to PECO. The recent severe weather caused significant damage resulting in power outages for more than two hundred thirty thousand customers. Our crews are working as quickly and safely as possible to restore service to customers. If you are experiencing an outage, you can stay on the line to use our automated reporting system. If you smell gas or need to report a gas emergency, press one. For electrical issues or power outages, press two."
Excerpt from a call with PECO Energy
Friday, January 12, 2024 6:48 PM

The first phone menu

"Welcome to PECO. If your service has been disconnected for nonpayment and you are looking to make a restoration payment, you must speak with a representative during business hours Monday through Friday from seven AM to seven PM. The representative will work to make sure your payment is processed.
And your service is restored successfully. If you smell gas or need to report a gas emergency, press one.
For electrical issues or power outages, press two."
Excerpt from a call with PECO Energy
Friday, May 24, 2024 11:15 AM

After you press 2

"To pay now, press three.
For everything else, press four.
To report a total loss of power or for an outage update, press one."
Excerpt from a call with PECO Energy
Friday, May 24, 2024 11:15 AM

After you press 3

"In order to process your call, I'll need to look up your account. Your phone number, press two.
To pay now, press three.
For everything else, press four."
Excerpt from a call with PECO Energy
Wednesday, April 10, 2024 11:55 AM

After you press 4

"In order to process your call, I'll need to look up your account.
To access your account using your account number, press one.
Your phone number, press two.
If you're calling to set up a new account, press three."
Excerpt from a call with PECO Energy
Thursday, May 23, 2024 3:06 PM

What are the hours and when should I call?

PECO Energy operates the call center for this 800-494-4000 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 317 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PECO Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PECO Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PECO Energy is Friday. The most busy day to call is Wednesday, which averages 13% more phone calls by comparison. Again, this is based on a sample of 317 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Fri
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call PECO Energy

In summation, the best day to call PECO Energy is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PECO Energy staffs the call center well on Friday.

Calling this PECO Energy Customer Number

Christian Allen is the editor / author responsible for this content.
May 15, 2024

When you call PECO Energy's customer service phone number, you're greeted by an automated message system and immediately presented with a Spanish language option, which is great. After pausing for a couple of seconds, you're told that a lot of information regarding the company is available online.

This is a pet peeve of mine, as I imagine most people calling are aware a company's website exists and are calling because the assistance they seek isn't readily available. Although, perhaps this is me being oblivious to the experiences of less technologically familiar individuals. I'm sure there are those calling who appreciate the information and/or reminder, but I digress.

After this, you're told to stay on the line for assistance if you would still like to speak to someone rather than switch over to the website, then presented with a standard phone menu: press 1 if you smell gas or need to report a gas emergency; press 2 for electrical issues or power outages; press 3 if you would like to make a payment; press 4 for everything else.

If you don't make a selection, the phone menu will automatically repeat. If you don't make a selection after it repeats, you're presented with a different phone menu. Press 1 to access your account via your account number; press 2 to access your account via your phone number; or press 3 if you're looking to create a new account.

If you don't make a selection after this phone menu is presented, you're either transferred to a representative (I assume) or informed you're calling after business hours (which I was, and hence why I made my previous assumption). The automated message system says you're still able to use several functions, such as making a payment, automatically despite calling outside of business hours. That's good, at least!

I wasn't able to get through to a rep, but that's on me for calling too late in the day.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call PECO Energy

If you have time to do a bit of reading before you call PECO Energy, we recommend you read over some of our problem-specific articles.

What is PECO Energy?

PECO Energy is a leading energy provider serving customers in the Greater Philadelphia region. As a subsidiary of Exelon Corporation, PECO Energy delivers electricity and natural gas to over 1.6 million residential, commercial, and industrial customers. With a rich history dating back more than a century, PECO Energy is committed to providing safe, reliable, and affordable energy solutions. The company strives to meet customers' energy needs while also promoting sustainability and environmental responsibility. PECO Energy actively invests in modernizing infrastructure, implementing smart grid technologies, and offering energy efficiency programs to help customers save energy and reduce their carbon footprint. Through its dedicated workforce, PECO Energy is dedicated to delivering exceptional customer service and fostering partnerships within the community to create a brighter and greener future for everyone.

Top PECO Energy customer service problems

Click the link above to get answers to just about any PECO Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PECO Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Power outage assistance: "I lost power over the weekend and now my refrigerator and appliances are not working."
- From a call lasting 12m 13s , Jun 10, 2024 3:59 PM
Electrical issues: "I came in last night, most of my electrical units did not work."
- From a call lasting 5m 24s , Jun 5, 2024 8:20 PM
Audio issues: "Hello? Can you hear us?"
- From a call lasting 9m 58s , May 23, 2024 3:06 PM
Gas odor in house: "I walked into our heating room a few minutes ago, and I did pick up an odor of gas."
- From a call lasting 7m 34s , Apr 30, 2024 12:39 PM
Payment inquiry: "I wanna pay my bill for today."
- From a call lasting 15m 32s , Apr 10, 2024 12:27 PM
Payment inquiry: "I'm trying to pay my bill."
- From a call lasting 9m 42s , Apr 10, 2024 12:03 PM
Paying bill: "I'm trying to pay my bill."
- From a call lasting 6m 56s , Apr 10, 2024 11:55 AM
Gas line installation inquiry: "I'd like to talk to somebody regarding the installation of a gas line for a new water heater."
- From a call lasting 5m 6s , Mar 22, 2024 12:20 PM
Stopping service request: "I'm just taking it out of my name."
- From a call lasting 12m 26s , Mar 15, 2024 3:58 PM
Setting up new service: "Hi. I'm trying to set up your service in my new apartment."
- From a call lasting 37m 54s , Feb 27, 2024 3:09 PM

More PECO Energy Customer Service Contacts

There are of course other ways to contact PECO Energy customer service besides the phone. Below we list the best ones, by medium.

PECO Energy Customer Service on X (formerly Twitter)

twitter.com/pecoconnect - Customer Service
Use the link to connect with customer service through Twitter
PECO Energy, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

PECO Energy Customer Help Desk / Web Support

peco.com - Customer Service
Online customer service support
As a last, sometimes only, resort- PECO Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is PECO Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PECO Energy agent. This phone number is PECO Energy's best phone number because 15,342 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-494-4000 include No service, Billing issue, Cancel service, Make a payment, I'm moving and other customer service issues. Rather than trying to call PECO Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, PECO Energy has 1 phone number. It's not always clear what is the best way to talk to PECO Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PECO Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PECO Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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