PECO Energy Customer Service Issues

I reside at [redacted] Church St in Ambler, PA, the home previously owned by my fiance's deceased father. Upon moving in on June 1st with my nine-month pregnant fiance, we discovered an overdue balance of approximately $[redacted]. Despite our efforts since mid-May to transfer the services to my name, recurring issues arose. After receiving the May bill, reflecting the owed amount, we promptly paid the $[redacted] invoice, albeit to no avail. Despite multiple attempts to rectify the situation, including submitting paperwork on June 20th, our power was abruptly shut off by Peco representatives. Their demand for the full $[redacted] before restoring service left us helpless, citing the previous account holder's demise. Facing this frustrating ordeal with no resolution in sight, I urge for a swift resolution. The delay in processing our paperwork only adds to our distress, especially given the imminent arrival of our new family member. The lack of communication and empathy from Peco has left us stranded, desperately seeking a solution for the immediate restoration of power. Best regards, M. Johnston

On May 8, [redacted], I sold my house at [redacted] Kentwood Street, Philadelphia, PA [redacted]. I currently reside in Maryland. Recently, I discovered a derogatory entry on my credit report from PECO for $17 which I was unaware of since I never received a bill for this amount. Once I became aware of the issue, I promptly settled the bill with Southwest Credit. It's crucial to me that my credit score remains accurate as I have a history of timely bill payments with your company. I kindly request the removal of this entry from my credit report. The entry was reported by your company to Equifax. My name is Frederick T Abello Jr, and you can reach me at my email [redacted] or [redacted]. My stop service number is OS[redacted]4. Thank you for your assistance as my credit rating is significant to me.

Subject: Urgent Safety Issues Need Attention with Electrical Wiring I recently encountered significant safety concerns during a wiring project at my daughter's home. The electrician identified two critical issues that pose fire hazards. The meter was not appropriately matched to the panel, with a 200amp wire squeezed into a 150amp-rated socket, presenting a serious risk. Moreover, despite prior requests to relocate the underground electric feed due to construction, the work remains pending, forcing temporary unsafe measures. This situation is further complicated as the completion of a vital Storm Water Management System is stalled until the electrical lines are addressed. Timely intervention from PECO is urgently needed to address these hazards and ensure the necessary work is promptly completed. Your assistance in resolving these pressing safety issues is greatly appreciated.

On December 24, [redacted], a tree damaged the power line connecting PECO's line to our buried line. Despite reconnecting the line, a power surge caused damage to multiple appliances in the house. PECO workers returned on December 28 and installed a temporary aerial line, mentioning that we need to have the line buried. I believe PECO should take responsibility for burying the line since the issue arose when they reconnected the lines. Despite reaching out via email and phone to the claims department, I have not received any response acknowledging my messages.

Hello, I recently made a partial payment on my account, leaving $2.83 remaining. When attempting to pay the balance today, I was informed that the minimum payment allowed is $5.00. Wanting to avoid any late fees, I was willing to pay the $5.00, but the system restricted me from paying more than the total due, which is less than $5.00. I made the partial payment with my Venmo card to avoid waiting for a bank transfer. I was unaware of any payment restrictions beforehand. I would appreciate not having to pay the $2.83, but if necessary, I just want to settle my bill online without constraints on the amount. Thank you.

My power was shut off by Peco. Upon moving into my apartment, I contacted them to transfer the account. After not receiving a bill for over a month and a half, I called back only to discover that the account was never transferred to me. Today, with still no invoice, my power was cut off. Peco had put the previous tenant into collections. I had to reapply, but it will take 3-5 days to process. I rely on a breathing machine at night which they were aware of, yet they were unhelpful. I have been put in this situation through no fault of my own and have to bear the consequences of their errors. Why is this acceptable? Is this how they treat all their customers?

Hello, I'm currently leasing a house in Philadelphia where the electricity is included in the rent under my landlord's name. Unfortunately, my landlord stopped paying the bill, resulting in a sudden power cut one morning with a notice demanding $[redacted] to restore it. After facing communication issues with the landlord, we contacted PECO to explain the situation. It took a couple of hours on the phone with PECO until we found a supervisor knowledgeable about the law protecting tenants in this scenario. We then learned we only needed to pay for the last 30 days to restore the power, which we promptly did. Now, a few months later, I'm trying to obtain a statement from PECO proving the payment was made due to a repeated incident. Despite having the payment confirmation number and the payer's details, my attempts through the bank have been unsuccessful. Any guidance on how to obtain this information from PECO would be greatly appreciated. Thank you for your assistance.

My service has been shut off, and I have five young children in my home. My seven-year-old relies on a machine for assistance. Last Wednesday, June 7th, I was informed that I could pay $[redacted] to have my service restored. I spoke to two other representatives who also confirmed that I could get my service back once I had the money. I now have the funds to restore my electricity. Please assist me as soon as possible. I have children aged one, three, eleven, and twelve who really need the service back. I attempted to call yesterday, but it was too late.