A:Calling this Kindle number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Kindle for you.
Q:
Does Kindle offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kindle below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kindle phone number to document the phone system.
Here is how our research team describes the way the Kindle phone system greets you: Can I send you a text to verify your account? Please say yes or no.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Kindle number should go right to a real human being
Below are some clips we've found from Kindle's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to Amazon. Please note that this call can be recorded for training and quality purpose.
Welcome to Amazon customer service.
We're glad you're here. But did you know that most common issues related to Amazon devices and digital services can be solved online?
To give self-service a try, visit w w w dot amazon dot com slash contact us.
If you're calling from your mobile phone, we can send you the link via text.
Let's verify your account so I can better help you.
We can do that through a text message, and it only takes a second.
I've got your phone number pulled up here. Can I send you a text message to verify your account?"
Excerpt from a call with Kindle
Wednesday, October 9, 2024 6:07 PM
They may ask your reason for calling (instead of a menu)
"Tell me briefly why you are calling. You can say things like my Fire tablet, Kindle e reader, Kindle e book, or unknown charge."
Excerpt from a call with Kindle
Monday, May 6, 2024 11:49 PM
They may ask you to enter information with the dial pad
"These are just examples. Tell me what you need help with today.
Thank you for calling Amazon Devices and Content customer service.
For quality assurance and training purposes, this call may be monitored or recorded.
After your call, you may receive a survey through email.
Your feedback helps us improve our services.
To connect to our technical care associate, please enter the following three digit PIN."
Excerpt from a call with Kindle
Monday, May 6, 2024 11:49 PM
They may ask you to say or enter information
"You can say things like my Fire tablet, Kindle reader, Kindle e book, or unknown charge."
Excerpt from a call with Kindle
Tuesday, February 13, 2024 4:10 PM
In fact, much of this information on this page is superfluous because this Kindle phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Kindle operates the call center for this 866-321-8851 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,413 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Kindle call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kindle phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kindle staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kindle is Sunday.The most busy day to call is Thursday, which averages 90% more phone calls by comparison.Again, this is based on a sample of 1,413 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday, which is 345% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Kindle is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Kindle staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
I called Kindle support for help with my e-reader. After the typical automated greetings, it wanted to verify my Amazon account with a text message to make the support process quicker and easier. If you say "yes," it immediately sends a text to the number you're calling from. The call continues after you respond. If you don't consent to the text, it asks again and continues the call anyway.
Next, the recording asks you to describe your problem. If there's no response, it sends you to a customer service agent. When I answered with "Kindle e-reader," it said I could receive support directly on my device and asked to send me another text with a link. I got it right away but from a different number than the account verification text. The link opened a chat window with a bot in the Amazon app. The call said I could hang up after receiving the link or stay on the line if I'd rather talk to an agent.
I only waited a few seconds for an agent to pick up. He asked for my name and a description of my problem. I told him about a minor hardware issue with my Kindle e-reader. The agent said he needed to pull up my account and put me on hold for a few seconds. When he came back, he asked whether I tried any troubleshooting. I had tried resetting the device with no luck. He said to give him a second while he checked other options. This time, I was on hold for a couple of minutes.
When the agent returned, he apologized for the wait and said he checked my account to see if my device was still under warranty. He informed me that it had expired several years ago and resetting the e-reader was the "last option." He could only offer me two other solutions — an "out-of-warranty" discount on a new device or a trade-in offer for this one. I wanted some time to think it over, so I asked if I could get the discounts online or if I would need to call back. He said he'd email me the links to do it online. I got that email a few minutes after the call, though it only had a link for the trade-in offer; I don't see anything about the out-of-warranty discount.
Overall, the call was painless but not very helpful. The agent was friendly and quick to offer solutions, but they all involved me purchasing a new Kindle. The discount is nice, but my device's problem isn't disruptive enough to justify buying a new one right now. If you call this support line and still need help, the other option is Amazon's website. It requires you to sign in, though. If you own a Kindle, then you probably already have an account, but the phone line is more accessible if not. The website offers help articles, user forums and live chat with a bot or agent.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Kindle
If you have time to do a bit of reading before you call Kindle, we recommend you read over some of our problem-specific articles.
Yes, you can access the internet on your Kindle. Kindle devices with built-in internet connectivity, such as Kindle Paperwhite, Kindle Oasis, and Kindle Voyage, allow you to browse the internet. These models come with Wi-Fi or Wi-Fi + Free Cellular Connectivity options, enabling you to connect to the internet wirelessly. With this feature, you can browse websites, check your emails, and access various web services directly from your Kindle device. However, it's important to note that browsing the internet on Kindle devices is primarily designed for basic tasks and not as comprehensive as on a computer or a tablet. Additionally, internet connectivity may require a Wi-Fi network or a cellular data plan (only for the specific models offering free cellular connectivity).
Yes, you can listen to audiobooks on your Kindle. Kindle devices are compatible with Audible, allowing you to enjoy a vast selection of audiobooks. Simply connect your Kindle to Wi-Fi or cellular data, open the Audible app, sign in to your Audible account, and browse or purchase audiobooks from the vast Audible library. Once downloaded, you can listen to your audiobooks directly on your Kindle device. Additionally, Kindle has a feature called Whispersync for Voice, which synchronizes your audiobook progress with the corresponding Kindle eBook. This allows you to seamlessly switch between reading and listening, picking up where you left off. Whether you prefer reading or listening, Kindle offers an immersive experience for enjoying your favorite stories.
Click the link above to get answers to just about any Kindle customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kindle, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting a refund: "I'm requesting a refund for the Kindle book I bought yesterday."
- From a call lasting 9m 20s , Nov 19, 2024 11:02 PM
Unauthorized Kindle Unlimited charge: "I am getting charged eleven ninety nine a month for Kindle Unlimited."
- From a call lasting 6m 31s , Nov 13, 2024 11:45 AM
Information about why customers call Kindle is extracted from issues that customers have reported to GetHuman.
This is Kindle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kindle agent. This phone number is Kindle's best phone number because 16,890 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-321-8851 include Account Access, Refund a Charge, Device Support, Update Account Info, Download Trouble and other customer service issues. Rather than trying to call Kindle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kindle has 1 phone number. It's not always clear what is the best way to talk to Kindle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kindle. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kindle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
