Kindle Phone Number

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866-321-8851
Customer service
Current Wait: 2 mins (1m avg)
Hours: 24 hours, 7 days; best time to call: 10:45am
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Reasons customers like you called recently

Kindle unlimited subscription tab on Kindle do not get tapped. because of this i can no...
My wife is taking a course and we bought the Kindle version of the required reading boo...
I need help to open one of the books I ordered around Christmas or just a few weeks ago
I can't get I into a life application bible that I ordered a kindle version. Once befor...
To get the refund back from re-!!orders from comic books
I cannot remember my password and nobody can seem to help me….
My Kindle has locked me out. l need to update credit card info for a book I purchased...
I am a new publisher that is publishing my own book. The person I hired to publish it i...
How to delete all emails on my Kindle Fire and then how to empty the Trash
I ordered a book on what I thought was my kindle account. Instead it was on my daughter...
I want to delete everything including my account from kdp
Can I get kindle unlimited in Canada
I had someone text me who is trying to write a review on my book that they purchased an...
I’ve had three calls but none of them are going through to me please somebody call me a...
Someone was trying to write a review for my new book the short cut to sales & marketing...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Kindle's Phone-Based Customer Care

Kindle is a group of Amazon products that includes e-readers, tablets, apps and over 6 million e-books. As one of the most popular e-readers in the world, it isn't surprising that Kindle receives a lot of customer service calls each day.

Why Do People Call Kindle Customer Support?

People call Kindle customer support for a range of reasons, including:

  • Technical support with their device, app or e-books
  • Support using the Kindle or Amazon website
  • Requests for repair services under a device's warranty
  • Requests for refunds for non-functional e-books or e-books purchased by accident
  • Questions about device features
  • Requests for help with lost or stolen devices
  • Billing and subscription inquiries

Best Practices for Calling Kindle Customer Service

Kindle customer service is provided by Amazon. Here are some tips for getting your Kindle questions and issues resolved quickly:

  • Amazon Kindle does have a direct number that you can call. If you choose this option, Amazon may send you a verification text that you must acknowledge before your call can go through.
  • You can also receive Kindle customer service by requesting a callback from the Amazon Kindle website. The advantage of requesting a callback is that you won't have to wait on hold to talk to a human.
  • Before calling, make sure you are able to take notes during your conversation with Kindle customer service. Have pen and paper handy.
  • If you are calling for technical support, have your device or computer in front of you so that you can work with the Kindle agent while troubleshooting.
  • Be sure you can quickly provide pertinent information to the Kindle customer support representative during the call. This includes order numbers as well as any previous correspondence or chats that you've had with Amazon Kindle before this call.

How do Consumers Feel About Calling Kindle Customer Service?

Amazon, and Amazon Kindle, has a reputation for providing quality customer service. While it is true that some people feel that the customer support provided isn't the same as it once was, many people are satisfied with the quality of assistance received.

In general, Amazon Kindle has a reputation of resolving customer issues and answering questions accurately. In addition, customers report that Kindle customer service representatives will attempt to make things right if Amazon Kindle failed in some way. Customers have received credits toward future purchases in these situations.

What Kind of Issues can Kindle Customer Service Representative Resolve?

Kindle customer service representatives can resolve a range of issues over the phone, including researching charges, refunding erroneous purchases, and basic troubleshooting of malfunctioning devices, apps, and e-books.

What Can't Be Resolved With a Call to Kindle Customer Service?

If you have a Kindle device that isn't working correctly, you may have to mail it to Amazon for a replacement or repair. A customer service representative can provide you with a mailing label, but you will have to mail it yourself.

What Should You Do If You Have an Unsuccessful Call with Kindle?

If you hang up the phone after speaking with Kindle customer service and feel as though your issue was not resolved, don't give up. You still have options.

The first thing you should do is review the notes you took during your conversation. If you don't have any notes, write down or type out what happened. This information can be very useful when you re-contact Amazon Kindle customer service.

Next, check your email for a rating request. You can indicate in the email whether or not your issue was resolved. In some cases, expressing dissatisfaction can result in your case being escalated to a customer service specialist who is better equipped to address your concerns.

If you don't get an email or your case is not escalated automatically, try calling Amazon Kindle back or requesting a callback from Amazon's website. The next customer service representative that you speak to might be more competent than the first.

In the unfortunate case that your second call doesn't go well, consider contacting Amazon another way. Amazon offers live chat and e-mail customer support. Both of these options offer the benefit of a chat transcript of your conversation with a customer service representative. This can be very helpful if you need to escalate your case further.

Amazon Kindle also has an online community forum where you can ask other users for tips and advice. These forums are monitored by Amazon staff as well, so you may be able to resolve your issue quickly by using this resource.

Customer Number 866-321-8851 - by the Numbers

Phone number to dial866-321-8851
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:45am
Navigate phone maze to a humanDirect to human
Average wait
Current wait
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication85%
Quality of help70%
Customer votes660
Information last updatedFri Jan 14 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Kindle's Best Toll-Free/800 Customer Phone Number

This is Kindle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kindle agent. This phone number is Kindle's Best Phone Number because 16,890 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-321-8851 include Account Access, Refund a Charge, Device Support, Download Trouble, Update Account Info and other customer service issues. Rather than trying to call Kindle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kindle has 1 phone number. It's not always clear what is the best way to talk to Kindle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Kindle - by phone or otherwise

While 866-321-8851 is Kindle's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Kindle please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Kindle.

What is GetHuman's Relationship to Kindle?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Kindle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Kindle Contact Info

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