Kindle Customer FAQ

Top Answers & How-to Guides

What is Kindle's Phone Number?

The question we are asked most often is about how to talk to Kindle customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Credit Card Details on My Kindle?

As a Kindle user, you want to make sure you can access your subscriptions at any time. Therefore, it is important to keep your credit...

How Do I Recover My Kindle Account?

Amazon allows you to reset your password if you forgot it. Follow these helpful tips to recover your password and regain access to...
Ask any question you have about Kindle customer service, get an answer now.

Recent Kindle Customer Questions

I'm an author and have never received a royalty.

We're sorry to hear that. If you haven't received your Kindle Direct Publishing (KDP) royalties, it might be because you have not met the threshold for payment. The payment threshold varies by location. If you haven't hit this, royalties will remain in your KDP account until the threshold is met. Also, ensure that your banking information is up-to-date and complete. Royalties are usually paid about 60 days after the end of the month in which the sales are posted. Do keep in mind that if there are any returns or refunds, those will be deducted from your royalty as well. If these don't apply, please make sure your work meets KDP's guidelines for quality and content.
Asked May 10, 2024 5:23 PM

my kindle is frozen even after following tips

We're sorry to hear about your issue. Try resetting your Kindle. To do this, first, ensure the device is fully charged. Then, hold the power button down for about 20 seconds until the Kindle restarts. If that doesn't work, try a harder reset by pressing the power button and the "volume down" button at the same time until the Kindle reboots. If the problem isn't resolved, we recommend reaching out via the contact link on this page for further support. We hope your Kindle returns to normal function soon.
Asked May 1, 2024 10:21 AM

The screen stays lit on my kindle when turning off. I restarted but did not change the light on when turned off

If your Kindle's screen stays lit after turning off, it might be stuck in a sleep mode rather than completely off. To ensure it's fully off, hold down the power button for about seven seconds until the screen goes blank; this should turn it off. If the problem persists, it might be due to software glitches. You can try resetting your Kindle to its factory settings. Keep in mind, resetting will delete all the data stored on your Kindle, so you might want to back up your content first. If none of these methods help, your Kindle may have some hardware issues and needs professional attention.
Asked Apr 20, 2024 8:54 PM

Il mio Kindle Oasis si è bloccato sulla pagina della copertina del libro

Se il tuo Kindle Oasis si è bloccato sulla pagina di copertina, prova a riavviarlo. Tenere premuto il pulsante di accensione per 40 secondi, poi rilascialo. Il dispositivo dovrebbe riavviarsi. Se ciò non risolve il problema, è possibile che il libro che stai cercando di leggere sia danneggiato. Per risolvere questo problema, prova a rimuovere il libro dal tuo dispositivo e poi a riscaricarlo dalla tua biblioteca. Se anche questo non funziona, il tuo Kindle potrebbe aver bisogno di aggiornamenti software. Vai al menu Impostazioni del tuo Kindle e seleziona l'opzione Aggiornamento software.
Asked Mar 25, 2024 3:26 PM

I cannot buy a kindle book it tells me they cannot process my order

If you're unable to purchase a Kindle book and you're seeing a message that your order can't be processed, it could be due to a few reasons. Double check if your chosen payment method is updated. If your credit or debit card expired or the details are incorrect, your purchase may not go through. Also, your order may encounter issues if there are geographical or copyright restrictions with the book in your region. Lastly, ensure that your device is connected to a stable internet connection. If you've checked all of these and the issue persists, you may need to reach out to Amazon's customer support for further assistance.
Asked Mar 24, 2024 7:01 AM

Help me with my Kindle customer service issue

Account Management

How Do I Change My Credit Card Details on My Kindle?

As a Kindle user, you want to make sure you can access your subscriptions at any time. Therefore, it is important to keep your credit...

How Do I Recover My Kindle Account?

Amazon allows you to reset your password if you forgot it. Follow these helpful tips to recover your password and regain access to...

Book Management

How Do I Delete Books on an Amazon Kindle?

As you rotate books in and out of your Amazon Kindle library, you may have to delete some titles from your device to make room for...

Can I share my Kindle books with others?

Yes, you can easily share your Kindle books with others. Kindle's Family Library feature enables you to share eligible books, audiobooks,...

Warranty and Support

How to Check If Your Amazon Kindle Is Under Warranty?

With this comprehensive guide, you can check your Amazon Kindles warranty coverage and status. To check your warranty coverage, go...

How do I get device support for my Kindle?

Kindles are great. They are super intuitive and fun to use. So what do you do when your device isn't working and you need support?...

Refunds and Charges

How do I get Kindle to refund a charge?

Amazon Kindle offers a seven-day return policy for eBooks. To return a book, go to the Amazon website, sign in, access your orders,...

Downloading Issues

What Do I Do If I'm Having Trouble Downloading to My Kindle?

You may occasionally face issues when trying to download audiobooks to your Kindle. It can be very devastating especially if you urgently...

Offline Usage

Can I read books on my Kindle without an internet connection?

Yes, you can read books on your Kindle without an internet connection. Once you have downloaded the books onto your Kindle device,...


Can I listen to audiobooks on my Kindle?

Yes, you can listen to audiobooks on your Kindle. Kindle devices are compatible with Audible, allowing you to enjoy a vast selection...

File Compatibility

Can I read PDF files on my Kindle?

Yes, you can read PDF files on your Kindle. The Kindle supports PDF format, allowing you to view and read PDF documents directly on...

Battery Life

How long does the battery last on a Kindle?

The battery life of a Kindle varies depending on the device and usage. Most Kindle e-readers, such as the Kindle Paperwhite, can last...

Internet Access

Can I access the internet on my Kindle?

Yes, you can access the internet on your Kindle. Kindle devices with built-in internet connectivity, such as Kindle Paperwhite, Kindle...
FAQ Table of Contents

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