Kindle Customer FAQ

To add a new debit card to your Kindle account, go to the “Manage Your Content and Devices” section on the Amazon website. Then, navigate to the “Settings” tab, where you will find the “Payment Settings” section. Click on “Edit Payment Method” to add your new debit card information. Save the changes once you've entered the new card details.

To perform a hard shutdown on your Kindle e-reader, press and hold the power button for 40 seconds or more. The screen should go blank and the device will power off. If the device remains unresponsive, you might need to try this process multiple times.

Unfortunately, Kindle does not currently offer a way to manually recover a reading streak if it is lost. However, to help maintain your streak in the future, make sure your Kindle is connected to Wi-Fi regularly to sync your reading data.

This could be due to a formatting issue in the eBook. Try restarting your Kindle device. If the problem continues, you may want to delete the book and re-download it from your Kindle Library to see if that resolves the issue.

Sure, for resetting your password you need to follow some simple steps. Start by waking up your Kindle device and from the home screen, select "Settings". Find "Device Options", then tap "Device Passcode". You will see "Reset Passcode", choose that option and you'll need to enter in your Amazon account password. After authenticating with your Amazon account password, you can now choose a new passcode for your Kindle device. Just make sure your Kindle is connected to the internet for this process.