Kindle Customer FAQ

If your library book did not download to your Kindle, ensure that your device is connected to Wi-Fi. Check if you have the correct library app installed and that your library account is in good standing. Sometimes, you may need to return the book in the library app and then borrow it again. If you have reached the borrowing limit or the book is no longer available, it won't download. Restarting your Kindle can also help resolve issues with downloads.

If your Kindle books appear as "removed" but still show icons, this may be due to a sync issue or a temporary glitch. Try connecting your Kindle to Wi-Fi and syncing your library. You can also restart your Kindle device, which often resolves display or content issues. If the problem persists, consider checking if the books are still available in your Amazon account's "Content and Devices" section to ensure they haven't been unregistered or lost.

To reset your password on a Kindle tablet, go to the login screen and select "Forgot Password?" Follow the on-screen instructions, which will guide you through the process of resetting your password using your email or phone number associated with your Amazon account. Make sure to check your email or messages for a verification link or code to complete the process.

To change your password on your Kindle tablet, go to the "Settings" menu. Select "Device Options," then tap on "Device Passcode." You can enter your current passcode and then choose to change it to a new one. Follow the on-screen instructions to complete the process.

To transfer unread books from your Kindle 2 to Kindle 3, connect your Kindle 2 to a computer using a USB cable. Open the Kindle 2 drive and locate the "Documents" folder where your unread books are stored. Copy the desired book files and then disconnect Kindle 2. Next, connect your Kindle 3 to the computer and paste the copied files into the "Documents" folder of the Kindle 3. Safely eject your Kindle 3, and the books should now be available to read. Make sure to check file compatibility for both Kindles.