How do I get Kindle to refund a charge?

In a nutshell: Amazon Kindle offers a seven-day return policy for eBooks. To return a book, go to the Amazon website, sign in, access your orders, select "Digital Orders," find the book, click "


Amazon Kindle allows users to buy, download, and read digital media like magazines and e-books. One of the advantages of owning a Kindle is the seven-day return policy that Amazon offers for their eBooks. If you buy a book that you don’t like or if you purchase something by mistake, you can return the item within seven days of purchase, and get a refund. Read on to learn the step-by-step process to get Kindle to refund a charge.

Open the Amazon Website

It’s essential to note that you can’t return your item directly on Kindle, you must access the Amazon Website to return it from there. Once you buy the book on the Kindle, go to your browser and google the Amazon website.

How do I get Kindle to refund a charge? (Step 1)

Sign Into Your Account

Once on the Amazon homepage, you need to sign into your account. Hover your mouse over the “Accounts and Lists” option to reveal the “Sign In” button. Click “Sign In” to open the account login page.

How do I get Kindle to refund a charge? (Step 2)

Provide Your Phone Number or Email

On the sign in page, Amazon prompts you to provide your phone number or email address. Enter either and click “Continue.”

How do I get Kindle to refund a charge? (Step 3)

Open “Returns & Orders”

Once the account homepage loads, go to the order section. Click “Returns & Orders” on the top right to access your orders list.

How do I get Kindle to refund a charge? (Step 4)

Select “Digital Orders”

The “Returns & Orders” page shows your order history, including the ones that haven’t been shipped. Navigate to the category part and select “Digital Orders.” The digital order section lists all the books you’ve purchased on the Kindle store.

How do I get Kindle to refund a charge? (Step 5)

Click “Return Item”

After opening the list of your digital orders, find the book that you’d like to return. Beside the book, there are options to manage content and devices, return item, and write a product review. Click “Return Item.”

How do I get Kindle to refund a charge? (Step 6)

Give a Reason for Returning the Book

Once you click the “Return Item” button, the next page asks why you’re returning it. You may want to return a book for various reasons, maybe the content is defective, you purchased the wrong item, or you found a better price elsewhere. Specify why you’d like to return the book by selecting an option from the provided options.

How do I get Kindle to refund a charge? (Step 7)

Click “Submit”

After selecting your reason for return from the provided responses, you can now submit the book. The “Submit” button becomes active, under the refund summary. According to the refund summary, Kindle will credit the refund to your original form of payment. Click the “Submit” button once you’re satisfied with your reason for returning the book. Once the return is process, the charge is refunded to your account in a few days.

How do I get Kindle to refund a charge? (Step 8)

Contact Customer Support

To ensure customers have the best experience on the platform, Kindle has a dedicated customer support team. If you don’t get a refund after returning the book, contact the customer service department. You can access support by googling Kindle customer support and clicking the Kindle E-reader help link. The team addresses common issues like charge refunds, and device support.

How do I get Kindle to refund a charge? (Step 9)


Kindle offers an easy-to-use interface that can serve all your digital media needs. In case you encounter problems while using the platform, there are various solutions to resolve the issues. If you’re in need of a refund, the platform offers an effective solution to request a refund. Overall, Kindle has a dedicated customer support team that is part of the Amazon customer service, that provides additional help when needed.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I get Kindle to refund a charge?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Kindle Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Kindle in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get Kindle to refund a charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 5 years ago
Updated 2 months ago
Viewed 1,016,146 times
kindle support
kindle refund
kindle phone number
Refund a Charge
Billing issues
Refund a Charge

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!