What Do I Do If I'm Having Trouble Downloading to My Kindle?

You may occasionally face issues when trying to download audiobooks to your Kindle. It can be very devastating especially if you urgently need the download for work, school or any other important reason. Read these helpful tips for assistance.

Christian Allen is the editor / author responsible for this content.
Nov 18, 2019

Kindle is a reading tablet by Amazon that allows you to buy and save books, comics, magazines and newspapers on your device. You can also use the device for other purposes such as entertainment and event organization.

You may occasionally face issues when trying to download audiobooks to your Kindle. It can be very devastating especially if you urgently need the download for work, school or any other important reason.

The first step you should take in when you are having trouble downloading to your Kindle is to ensure that you have purchased the book correctly. You can do this by checking your 'Purchase History' and ensuring that is indeed in the list. If it is not on the list try downloading the book again and if the download is still unsuccessful, you can move to other measures.

You can also try the oldest troubleshooting solution in the book if you having trouble downloading books on Kindle. Shutting down your device and then restarting it is a surefire way to get your device functioning optimally. It works more often than you think.

One of the steps you should take is to ensure that you are connected to a Wi-Fi network. To check your connection, you should:

  1. Swipe down from the top of the screen to access the main menu
  2. Click 'Settings' from the menu
  3. Click 'Wireless' in 'Settings'
  4. You should see your Wi-Fi connection. If not try connecting to a Wi-Fi network then downloading the audiobook

If you are connected to a Wi-Fi network but Kindle is still not downloading, confirm the firmware version. You can do this by:

  1. Swipe down from the top of the screen to access the main menu
  2. Click 'Settings' from the menu
  3. Click 'Device Options'
  4. Click 'System Updates'
  5. If your firmware version is out of date, you should update it by clicking 'Check Now'

Another reason why your Kindle may have problems downloading is because there is not enough space on your device. You should check if there is enough space on your device through the following steps:

  1. Swipe down from the top of the screen to access the main menu
  2. Click 'Settings' from the menu
  3. Click 'Device Options'
  4. Click 'Storage'
  5. If you do not have adequate device, erase some of the less important contents in your device and then try downloading the audiobook to your Kindle

Another reason why you may face issues when downloading to your Kindle is that the payment method was invalid at the time of purchase. An invalid payment method can lead to the prevention of content syncing or opening on your device. to check if your payment method is valid:

  1. Log in to your Amazon Kindle account
  2. Go to 'Manage your Content and Devices'
  3. Go to 'Settings'
  4. Go to 'Kindle Payment Settings' and choose 'Edit Payment Method.' Check if your payment method is valid or if it needs an update.

Download problems on Kindle may also be present if the content is not supported by your device. You should check for the list of supported devices on app's detail page on the Amazon website.

You can also use 'Manage your Contents and Devices' page at Amazon to deliver content to your device if you are having download issues with Kindle. You can do this by:

  1. Go to 'Manage your Contents and Devices' page at Amazon
  2. Choose the content that won't download and choose the 'Actions' field and select to 'Deliver' the title to a particular device.

If all the above steps fail, you should contact Kindle customer care and give them a call. You can find the number on GetHuman.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Do I Do If I'm Having Trouble Downloading to My Kindle?

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