Toll-free · Call this number for member services (individual policies) · To make a payment, press 1. If you know your party's extension, say "extension" or continue to hold.
Toll-free · Call this number for Provider service line · For medical, press 1. For pharmacy, press 2. For dental, press 3. For behavioral health services, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Blue Cross Blue Shield (TX) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "Representative" until you are transferred.
Here is how our research team describes the way the Blue Cross Blue Shield (TX) phone system greets you: If you know your party's extension, say "extension" or continue to hold.
Below are some clips we've found from Blue Cross Blue Shield (TX)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Blue Cross Blue Shield member services line.
If you know your party's extension, say extension.
Otherwise, please continue to hold.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, same member or press one.
If you're a health care professional, say health care professional or press two."
Excerpt from a call with Blue Cross Blue Shield (TX)
Wednesday, January 3, 2024 7:12 PM
They may ask your reason for calling (instead of a menu)
"Welcome to the Blue Cross Blue Shield member services line.
If you know your party's extension, say extension. Otherwise, please continue to hold.
Are you calling as a member or a health care professional?
In a few words, please tell me the reason for your call."
Excerpt from a call with Blue Cross Blue Shield (TX)
Friday, March 8, 2024 7:25 PM
They may ask you to say or enter information
"You're calling to change doctors. Right?
Let's look up your policy. Are you calling about yourself or someone else?
You can say, I'm calling about myself, or press one, or say, I'm calling about someone else or press two."
Excerpt from a call with Blue Cross Blue Shield (TX)
Wednesday, March 13, 2024 6:50 PM
The first phone menu
"Welcome to the Blue Cross Blue Shield member services line.
If you know your party's extension, say extension.
Otherwise, please continue to hold.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, same member or press one.
If you're a health care professional, say health care professional or press two."
Excerpt from a call with Blue Cross Blue Shield (TX)
Wednesday, January 3, 2024 7:12 PM
What are the hours and when should I call?
Blue Cross Blue Shield (TX) operates the call center for this 800-521-2227 phone number Mon-Fri 8am-8pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 75 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield (TX) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield (TX) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross Blue Shield (TX) is Thursday.The most busy day to call is Friday, which averages 50% more phone calls by comparison.Again, this is based on a sample of 75 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Blue Cross Blue Shield (TX) is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Blue Cross Blue Shield (TX) staffs the call center well on Thursday.
Why call this Blue Cross Blue Shield (TX) number?
Below is a sample of recent calls to Blue Cross Blue Shield (TX), and their purpose. Are any of these similar to the reason you are trying to call?
Requesting new member ID cards: "Is it possible I can get cards mailed back out to me?"
- From a call lasting 51m 39s , Mar 22, 2024 7:54 PM
Update claims address: "I don't have it."
- From a call lasting 4m 26s , Mar 8, 2024 7:29 PM
Incorrect phone number listed: "Blue Cross Blue Shield listed my personal cell phone number as a doctor's number causing me to receive numerous calls."
- From a call lasting 4m 3s , Mar 8, 2024 7:25 PM
More Ways to Contact Blue Cross Blue Shield (TX) Customer Service
There are of course other ways to contact Blue Cross Blue Shield (TX) customer service besides the phone. Below we list the best ones, by medium.
Blue Cross Blue Shield (TX), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Blue Cross Blue Shield (TX) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Blue Cross Blue Shield (TX)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross Blue Shield (TX) agent. This phone number is Blue Cross Blue Shield (TX)'s best phone number because 3,978 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-521-2227 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross Blue Shield (TX) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web. In total, Blue Cross Blue Shield (TX) has 3 phone numbers. It's not always clear what is the best way to talk to Blue Cross Blue Shield (TX) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross Blue Shield (TX). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross Blue Shield (TX). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.