24 hours, 7 days · Direct to lost and found · For Coach USA, to dial by name, press the star key. For general information or to purchase tickets, dial 1. For customer service or to file a claim, dial 2. For One Bus or Independent Bus, dial 3. For Human Resources and employment opportunities, dial 4. For Safety and Training, dial 5. For Accounting, dial 6.
24 hours, 7 days · Calling this Megabus number should go right to a real human being · For Coach USA, to dial by name, press the star key. For general information or to purchase tickets, dial 1. For customer service or to file a claim, dial 2. For One Bus or Independent Bus, dial 3. For Human Resources and employment opportunities, dial 4. For Safety and Training, dial 5. For Accounting, dial 6.
24 hours, 7 days · Direct to NY office. · For Coach USA, to dial by name, press the star key. For general information or to purchase tickets, dial 1. For customer service or to file a claim, dial 2. For One Bus or Independent Bus, dial 3. For Human Resources and employment opportunities, dial 4. For Safety and Training, dial 5. For Accounting, dial 6.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Megabus below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Megabus phone number to document the phone system.
Here is how our research team describes the way the Megabus phone system greets you: To make a reservation, dial 1. To speak to a customer service specialist, dial 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Megabus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Mega Bus.
When you travel with Megabus, you travel in comfort and with confidence at a great low price.
Please listen to the following options. To make a reservation, please dial one.
And be sure to ask about our one dollar seats and reserve seating options.
You can also book your ticket online at megabust dot com.
To speak to a customer service specialist, please dial two.
Thank you for calling Megabus.
Due to a large weather system affecting much of the US and Canada, many of our scheduled services will be canceled or disrupted.
Please note, we are experiencing higher than normal call volumes and extensive wait times to speak with a representative.
Many of the answers to your questions can be found on our web slash help or by emailing us at inquiries at megabuss dot com.
If you would like to continue to wait, please remain on line for the next available representative.
Thanks for calling Nagaba. Speaking."
Excerpt from a call with Megabus
Tuesday, January 2, 2024 11:53 PM
What are the hours and when should I call?
Megabus operates the call center for this 877-462-6342 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 631 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Megabus call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Megabus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Megabus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Megabus is Thursday.The most busy day to call is Friday, which averages 53% more phone calls by comparison.Again, this is based on a sample of 631 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Megabus is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Megabus staffs the call center well on Thursday.
I regularly travel on Megabus because it's a cheap and affordable way to get around the country, but the last time I traveled I think that I left something behind in my seat. I'm not sure how to handle getting it back, so I figured calling the company directly is the best way to find out. I'm hoping that it's at my local terminal, but it could have possibly traveled forward before being found. Megabus has a lot of customers, so I wasn't really sure how long it would take me to talk to someone since it could be busy with people calling about cancellations, reservations, etc.
When I called, I was greeted immediately by a virtual assistant who said, "Thank you for calling MegaBus. When you travel with MegaBus you travel in comfort and with confidence at a great low price. Please listen to the following options. To make a reservation, please dial 1. Be sure to ask about our $1 seats and reserved options. You can also book online at megabus.com. To speak to a customer service specialist, please dial 2." I pressed 2 and was expecting another directory, but went straight to a hold line.
I was informed however that the hold time was going to be longer than usual due to heightened phone calls and the stormy weather which was resulting in a lot of cancellations. This worried me slightly, but when it asked if I was willing to wait I figured I would give it a try. I'm glad I did wait because there were about ten seconds of hold music and then an agent named Sonia picked up the phone. She had a thick accent and was hard to understand, but with a bit of struggle was able to tell me what to do to report my missing belongings.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Megabus
If you have time to do a bit of reading before you call Megabus, we recommend you read over some of our problem-specific articles.
The baggage allowance on Megabus is one piece of luggage and one personal item per passenger. The luggage must not exceed 62 inches when combining the total dimensions of the length, width, and height, and must weigh 50 pounds or less. This includes suitcases, duffel bags, and similar items. Additionally, passengers are allowed to bring one personal item, such as a small backpack or handbag, which should fit under the seat. Any additional or oversized baggage may incur extra fees or may not be allowed on board due to space limitations. It is recommended to check the Megabus website or contact customer service for specific details regarding prohibited items and any restrictions that may apply.
Yes, Wi-Fi is available on Megabus. Passengers can enjoy complimentary Wi-Fi access while traveling on board. This allows them to stay connected, work, browse the internet, or stream their favorite content throughout their journey. Megabus aims to provide a comfortable and convenient travel experience, and the inclusion of Wi-Fi further enhances customer satisfaction. With this feature, passengers can make the most of their time while on the bus, whether it's for entertainment, staying productive, or keeping in touch with friends and family. The reliable Wi-Fi service ensures that passengers can enjoy a seamless online experience while traveling with Megabus.
Yes, Megabus offers several discounts for its tickets. Customers can take advantage of the "Low Fare Finder" tool on the website, which helps locate the cheapest available fares. Additionally, Megabus offers promotional discounts and special offers throughout the year. These discounts are often advertised on the website or through the company's email newsletter. Moreover, students can enjoy a 10% discount on their ticket prices by verifying their student status through the Megabus website. Megabus also offers group discounts, allowing groups of 20 or more passengers to save on their fares. With these various discounts and promotions, Megabus strives to provide affordable travel options for its customers.
Click the link above to get answers to just about any Megabus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Megabus, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about travel locations: "Do you travel to Topeka, Kansas, or New Mexico, any part of New Mexico?"
- From a call lasting 3m 7s , Nov 28, 2024 5:51 PM
Bus did not show: "So I booked a ticket from New Haven to Penn Station I waited outside for an hour."
- From a call lasting 12m 30s , Nov 26, 2024 11:38 PM
Make reservation inquiry: "I'm just calling to make reservation for Medabas to Toronto."
- From a call lasting 4m 58s , Nov 20, 2024 6:51 PM
Booking a trip: "I'd like to purchase a trip going from Toronto Union Station to Ottawa."
- From a call lasting 15m 34s , Nov 11, 2024 7:09 PM
Inquire about bus routes: "I just wanted to make sure if once I get to Boston North Station, where is the mega bus street located?"
- From a call lasting 6m 29s , Nov 11, 2024 2:49 PM
Information about why customers call Megabus is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Megabus provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Megabus will reply our your email.
Megabus, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Megabus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Megabus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Megabus agent. This phone number is Megabus's best phone number because 175,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-462-6342 include Refund Booking, Find Itinerary, Change Booking, Problem With a Reservation, Missing Item and other customer service issues. The Megabus call center that you call into has employees from California, South Carolina, Texas and is open 24 hours, 7 days according to customers. In total, Megabus has 4 phone numbers. It's not always clear what is the best way to talk to Megabus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Megabus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Megabus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
