Megabus Customer Service

Phone Number & Contact Info

Megabus's Best Phone Number

Toll-free·Calls Customer Service·Most popular Megabus number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at Megabus?

A:Press 2 You can also use our free service that can talk to Megabus for you and report back.

Does Megabus offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. You can skip the hold time for free.

Megabus Customer Phone Numbers

Lost and Found

24 hours, 7 days · Direct to lost and found · For Coach USA, to dial by name, press the star key. For general information or to purchase tickets, dial 1. For customer service or to file a claim, dial 2. For One Bus or Independent Bus, dial 3. For Human Resources and employment opportunities, dial 4. For Safety and Training, dial 5. For Accounting, dial 6.

Corporate Offices

24 hours, 7 days · Calling this Megabus number should go right to a real human being · For Coach USA, to dial by name, press the star key. For general information or to purchase tickets, dial 1. For customer service or to file a claim, dial 2. For One Bus or Independent Bus, dial 3. For Human Resources and employment opportunities, dial 4. For Safety and Training, dial 5. For Accounting, dial 6.

Corporate Offices

24 hours, 7 days · Direct to NY office. · For Coach USA, to dial by name, press the star key. For general information or to purchase tickets, dial 1. For customer service or to file a claim, dial 2. For One Bus or Independent Bus, dial 3. For Human Resources and employment opportunities, dial 4. For Safety and Training, dial 5. For Accounting, dial 6.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Megabus below.

Let us call and talk to Megabus for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Megabus phone number to document the phone system.
Here is how our research team describes the way the Megabus phone system greets you: To make a reservation, dial 1. To speak to a customer service specialist, dial 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Megabus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Mega Bus. When you travel with Megabus, you travel in comfort and with confidence at a great low price. Please listen to the following options. To make a reservation, please dial one. And be sure to ask about our one dollar seats and reserve seating options. You can also book your ticket online at megabust dot com. To speak to a customer service specialist, please dial two. Thank you for calling Megabus. Due to a large weather system affecting much of the US and Canada, many of our scheduled services will be canceled or disrupted. Please note, we are experiencing higher than normal call volumes and extensive wait times to speak with a representative. Many of the answers to your questions can be found on our web slash help or by emailing us at inquiries at megabuss dot com. If you would like to continue to wait, please remain on line for the next available representative. Thanks for calling Nagaba. Speaking."
Excerpt from a call with Megabus
Tuesday, January 2, 2024 11:53 PM

What are the hours and when should I call?

Megabus operates the call center for this 877-462-6342 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 374 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Megabus call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Megabus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Megabus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Megabus is Saturday. The most busy day to call is Friday, which averages 63% more phone calls by comparison. Again, this is based on a sample of 374 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Megabus

In summation, the best day to call Megabus is Tuesday.

Calling this Megabus Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Mar 22, 2024

I regularly travel on Megabus because it's a cheap and affordable way to get around the country, but the last time I traveled I think that I left something behind in my seat. I'm not sure how to handle getting it back, so I figured calling the company directly is the best way to find out. I'm hoping that it's at my local terminal, but it could have possibly traveled forward before being found. Megabus has a lot of customers, so I wasn't really sure how long it would take me to talk to someone since it could be busy with people calling about cancellations, reservations, etc. 

When I called, I was greeted immediately by a virtual assistant who said, "Thank you for calling MegaBus. When you travel with MegaBus you travel in comfort and with confidence at a great low price. Please listen to the following options. To make a reservation, please dial 1. Be sure to ask about our $1 seats and reserved options. You can also book online at megabus.com. To speak to a customer service specialist, please dial 2." I pressed 2 and was expecting another directory, but went straight to a hold line. 

I was informed however that the hold time was going to be longer than usual due to heightened phone calls and the stormy weather which was resulting in a lot of cancellations. This worried me slightly, but when it asked if I was willing to wait I figured I would give it a try. I'm glad I did wait because there were about ten seconds of hold music and then an agent named Sonia picked up the phone. She had a thick accent and was hard to understand, but with a bit of struggle was able to tell me what to do to report my missing belongings. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Megabus

If you have time to do a bit of reading before you call Megabus, we recommend you read over some of our problem-specific articles.

What is the baggage allowance on Megabus?

The baggage allowance on Megabus is one piece of luggage and one personal item per passenger. The luggage must not exceed 62 inches when combining the total dimensions of the length, width, and height, and must weigh 50 pounds or less. This includes suitcases, duffel bags, and similar items. Additionally, passengers are allowed to bring one personal item, such as a small backpack or handbag, which should fit under the seat. Any additional or oversized baggage may incur extra fees or may not be allowed on board due to space limitations. It is recommended to check the Megabus website or contact customer service for specific details regarding prohibited items and any restrictions that may apply.

Is there Wi-Fi available on Megabus?

Yes, Wi-Fi is available on Megabus. Passengers can enjoy complimentary Wi-Fi access while traveling on board. This allows them to stay connected, work, browse the internet, or stream their favorite content throughout their journey. Megabus aims to provide a comfortable and convenient travel experience, and the inclusion of Wi-Fi further enhances customer satisfaction. With this feature, passengers can make the most of their time while on the bus, whether it's for entertainment, staying productive, or keeping in touch with friends and family. The reliable Wi-Fi service ensures that passengers can enjoy a seamless online experience while traveling with Megabus.

Are there any discounts available for Megabus tickets?

Yes, Megabus offers several discounts for its tickets. Customers can take advantage of the "Low Fare Finder" tool on the website, which helps locate the cheapest available fares. Additionally, Megabus offers promotional discounts and special offers throughout the year. These discounts are often advertised on the website or through the company's email newsletter. Moreover, students can enjoy a 10% discount on their ticket prices by verifying their student status through the Megabus website. Megabus also offers group discounts, allowing groups of 20 or more passengers to save on their fares. With these various discounts and promotions, Megabus strives to provide affordable travel options for its customers.

Top Megabus customer service problems

Click the link above to get answers to just about any Megabus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Megabus, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about July 4th route: "I was trying to inquire about Megabus going to Gainesville on the fourth of July."
- From a call lasting 6m 41s , Jun 21, 2024 2:07 PM
Ticket reservation correction: "I made reservation to go to Toronto, but I did it the wrong way, leaving from Saint Catharines but my ticket says I'm leaving from Toronto."
- From a call lasting 13m 5s , Apr 3, 2024 10:23 PM
Issue with booking discount: "I'm not happy about the $15 discount not being applied to my booking."
- From a call lasting 12m 54s , Apr 2, 2024 1:39 PM
Booking a seat: "I'd like to travel from Toronto to Ottawa, please."
- From a call lasting 2m 53s , Apr 1, 2024 6:23 PM
Inquiring about morning schedule: "I would like to travel tomorrow from Ottawa to Toronto but I don't see the morning schedule on the system yet."
- From a call lasting 2m 55s , Mar 28, 2024 2:44 PM
Inquiry about discontinued Houston route: "Why they told me that the megabus will stop running and it doesn't run in Houston anymore?"
- From a call lasting 4m 27s , Mar 23, 2024 7:37 PM
Lost luggage retrieval: "I need my luggage back with all my belongings."
- From a call lasting 23m 59s , Mar 12, 2024 11:50 PM
Inquiring about bus availability: "I'm trying to scoot a ride a megabus going from Austin to Oklahoma City, do y'all have a bus?"
- From a call lasting 4m 39s , Mar 4, 2024 6:59 PM

More Megabus Customer Service Contacts

There are of course other ways to contact Megabus customer service besides the phone. Below we list the best ones, by medium.

Megabus Customer Service Live Chat

us.megabus.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Megabus provides this option.

Megabus Customer Email Addresses

inquiries@megabus.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Megabus will reply our your email.

Megabus Customer Service on X (formerly Twitter)

@MegabusHelp - Customer Service
Company Twitter help feed
Megabus, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Megabus Customer Help Desk / Web Support

us.megabus.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Megabus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Megabus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Megabus agent. This phone number is Megabus's best phone number because 175,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-462-6342 include Refund Booking, Missing Item, Change Booking, Find Itinerary, Problem With a Reservation and other customer service issues. The Megabus call center that you call into has employees from California, South Carolina, Texas and is open 24 hours, 7 days according to customers. In total, Megabus has 4 phone numbers. It's not always clear what is the best way to talk to Megabus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Megabus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Megabus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our free super-powered phone
  • Can talk to customer service for you
  • Can wait on hold for you
  • Automatically re-schedules if they're closed
  • Get a summary & transcript after
  • Easy to re-try if needed
  • Free and no account needed

Compare Megabus Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!