Megabus Customer Service Issues

Regarding Order # m[redacted]8, I purchased a ceramic Rae Dunn Halloween witch hat totaling $67.66. Throughout my many purchases on Mercari, most merchants have been professional in carefully packaging breakable items. Regrettably, this marks the fourth broken item I've received, leaving me disheartened and frustrated after investing hard-earned money into items that arrive damaged. Through experience, I've come to understand that the shipping box should closely match the item's size to prevent excessive movement during transit. In this instance, the box provided was significantly larger and taller than the item, allowing it to shift and ultimately break, despite being bubble wrapped and labeled as fragile. The item arrived in several pieces due to the excess room in the packaging. Attached are photos for reference. I kindly request a refund for this damaged item.

Upon my arrival at the New York City bus stop on Monday, April 26th, [redacted], departing at 3 pm, I had my purple Samsonite suitcase with a pink tag. Inside, I had a pair of black and white Vans sneakers, clothes, a pink toiletry bag, and a black and white umbrella. As I was about to board, a man who appeared to be a Megabus employee in charge of loading luggage asked about my stop in Philadelphia. I informed him I was heading to 30th Street Station. Upon arrival, I expected someone to assist with unloading the luggage, but nobody did. I now realize I should have approached the driver for assistance, but at the time, I was uncertain about what to do. When the bus departed, I promptly contacted customer service and submitted a claim.

I had an awful experience on the Mega Bus. The driver refused to wear his mask, closed the doors on my boyfriend intentionally, and was consistently rude to passengers. This left me, my boyfriend, and our 11-year-old son stranded in Manhattan late at night during heavy rain. This particular driver, Marvin Cunningham, has been disrespectful in the past. I even called customer service about him two weeks ago. We recorded the incidents and tried contacting customer service, but we kept getting disconnected. It's frustrating that there's no one available to help at night in situations like this. Cunningham claimed his supervisor in Elizabeth, NJ, Steve, allowed him to leave us behind without hearing our side. We had to involve the police. We are eagerly awaiting a prompt response to address this matter. Thank you, Nicole Criswell.

I have a friend, Kenneth M. B., who purchased a ticket on the Mega Bus from Memphis, TN to Dallas, TX departing at 10:30 PM on August 30, [redacted]. He experienced a delay and had to take another bus to Austin near 8:00 AM the following morning. The driver allowed him to ride for free due to the delay. Unfortunately, Kenneth left his black rolling luggage on the bus upon arriving in Austin on August 31, [redacted]. The bag contains clothes, 2 black car speakers, an Xbox, FedEx rain gear, shoes, and other items. If found, please contact Kenneth M. B. at [redacted] or [redacted]. Thank you.

I inadvertently left my silver suitcase on a Megabus traveling from New York City to Boston today at 12:30pm. I am keen to recover it. The suitcase is small, similar in size to a regular carry-on. I am currently in Boston and willing to pick it up from the station. My name is Jaz Twersky, and my reservation number is 26-1[redacted]21 -M22R-[redacted]-BOSNEW. I am concerned about whether it was left at the station or is still on the bus. If it's on the bus, I would like to know its current location or return schedule. For any updates, I can be reached at [redacted]. Thank you.

Hello, I'm Anish Manikonda. I had booked a Megabus ticket for November 19th departing from Blacksburg, VA at 8:00 am to Dulles Washington Airport (IAD), VA, arriving at Dulles Airport Curb 2A by 1:30 pm for Thanksgiving Break. However, due to a family emergency, I now need to leave on November 18th instead. A family friend is providing the ride. I will still need a return trip from Dulles Washington Airport, VA back to Blacksburg, VA on November 29th to get back to college after the break. Could you please assist me in changing my ticket accordingly? My reservation number is 51-7[redacted]21-VB1-[redacted]-BLA-IAD. Thank you for your help.

Hello, my name is Lovepreet Singh Sidhu. I need to discuss an incident that occurred this morning concerning your bus service that has left me extremely concerned. I experienced significant inconvenience. Today, I had a ticket from Birmingham at 3:05 am bound for London Heathrow at 5:55 am, but your bus departed at 4:15 am and arrived nearly at 7:00 am at the airport. As a result, I missed my flight. I am attaching my flight ticket for today, providing all the necessary details. I am uncertain why your bus was delayed; if the driver did not arrive on time, that is not my responsibility. I invested around £[redacted] in my flight ticket and spent an additional £[redacted] on a new ticket for my journey today. I am including all the tickets as evidence, such as the bus ticket, today's flight ticket, and the new flight ticket. Please assist me; I am feeling very anxious. Can you please refund my flight tickets? You have the authority to investigate the matter and resolve it promptly. I await your response; otherwise, I may need to pursue further action. Thank you.

I had a ticket for my son to return home from Houston, Texas yesterday, the 26th. Unfortunately, he missed the bus. I am now trying to reschedule him for a bus today. Can someone assist me with changing the ticket and provide information on the fee? I need to put him on the bus from Houston to San Antonio, Texas today at 5 pm. Since I already paid for a ticket yesterday, I would like to know the process and cost for making these changes. Thank you.

I misplaced my beloved stuffed toy on a Megabus yesterday, August 18th. This toy is very special to me as I have had it since childhood. I reached out to Megabus customer service multiple times and they advised me to wait 3-5 days to check if it has been found. I am anxious to confirm that my toy is safe and not treated as just an ordinary lost item. The toy is in a small blue case with white print. It may seem trivial to others, but to me, it holds sentimental value and brings comfort during tough times. I hope it is located and handled with care.

I was chatting with someone named Natalie about 3 or 4 hours ago, but I lost my connection, and then my battery died. I was trying to find out about getting a return ticket from Leeds to Bristol Coach Station on October 28th. I want to know if there's a coach from Leeds to Bristol on Friday, October 28th around 10:30 am. If I book online on Wednesday, October 26th, will I receive the tickets in time for my Friday trip, or can they be sent to my phone? Also, I'm looking for the cheapest and fastest route from Leeds to Bristol on Friday morning, returning to Leeds on Monday, October 31st, leaving Bristol at about 11 am. Please provide me with the total price for the round trip. Thank you.

I had booked a bus journey from Bristol to Cardiff for 16:25 on Saturday, December 11th. Upon reaching the bus stop, a Megabus employee informed me that the coach was delayed by 90 minutes due to traffic in London. They advised me to return around 6pm when the bus would arrive. Despite our efforts, the bus could not be tracked by me, fellow passengers, or the workers, as we consistently checked its location during the delay. After waiting, I went back to the stop to find out the bus did not show up, and there was no update as it was likely to be canceled. I request a full refund of my ticket due to being misled and stranded without transportation for the weekend.

On December 24th, I placed my luggage in the bus cabin for the 14:00 to 19:10 journey from Shudehill to Heathrow. The items in my purple Luigi hand luggage include a purple gown matching the luggage, a black bible, a grey towel, pink pajamas, a pink mirror, Esprit perfume, Dove roll-on, Dove bath gel, Aveeno body cream, red scissors, black shoes, multicolor flowery shoes, a white and blue sleeveless gown, a cream and gold gown, Colgate toothpaste, a green OralB toothbrush, a small green bag of jewelry with a watch, a small plastic bag of eye pencils, face oil, compact powder and foundation, a powder brush, two pink pants, a grey pant, a pair of flip-flops, a white and black pair, a blue pant, a pink bra, a blue bra, sanitary towels, a wine and black wig with wig oil, various jewelry, a cream sponge, cream and pink socks, purple socks, ash wool glove, black suede glove, ash cycling shorts, purple leggings, ski wear, wristwatch batteries, a blue tail comb, and a notebook in the outer compartment.

My purple Luigi hand luggage contains a purple gown matching the luggage color, a black bible, a grey towel, pink pajamas, a pink mirror, Esprit perfume, Dove roll-on deodorant, Dove bath gel, Aveeno body cream, another pink mirror, red scissors, black shoes, colorful flowery shoes, white and blue sleeveless gown, cream and gold gown, Colgate toothpaste, green Oral-B toothbrush, a small green bag of jewelry and a watch, a small plastic bag of eye pencils, face oil, compact powder and foundation, a powder brush, two pairs of pink pants, a grey pant, flip-flops, a white and black armless top, blue pants, pink and blue bras, sanitary towels, a wine and black wig, wig oil, various jewelry pieces, a cream sponge, cream and pink socks, purple socks, ash wool gloves, black suede gloves, ash cyclist shorts, purple leggings, a pack of ski wear, a pack of wristwatch batteries, a blue tail comb, and a notebook in the outer compartment.

I mistakenly booked 2 return tickets from Glasgow to Edinburgh instead of Glasgow to Edinburgh Airport. I had to pay an extra 27.00 pounds for the mistake when boarding the bus. Can I use the original tickets from Glasgow to Edinburgh on Jan 3rd and get off at the airport, or will I need to purchase new tickets? It's been costly with the additional ticket on Dec 29th. Reference number AF6ZNXQ. I appreciate your assistance. Thank you, Annette B.

I encountered some issues with my trip from Philadelphia to New York. Rather than booking two separate tickets for each way, it appears that I mistakenly booked the same ticket four times. Subsequently, I made changes to two tickets, incurring an additional fee, to adjust them to be from New York to Philadelphia. However, my account now only shows the return tickets from New York to Philadelphia. I would appreciate it if you could address this matter promptly. Sincerely, G. Oliva

Subject: Requesting Full Refund for Recent Megabus Trip Dear Megabus Customer Service Team, I am writing to request a full refund for my trip on May 06, [redacted], from 34th Street, New York City to Union Station, Washington, D.C. I encountered a significant issue that resulted in being stranded without a driver late at night. I believe a full refund is warranted for the inconvenience and stress caused by this incident. I arrived at the pick-up location at 34th St. between 11th Avenue and 12th Avenue, New York City at 6:30 PM for a scheduled departure at 7:00 PM to Washington, D.C. The bus was delayed, departed at 7:14 PM, and after arriving at White Marsh MTA Park & Ride at 10:09 PM, we were informed of a driver issue with no clear resolution for over two hours. Due to the lack of information and assistance, some passengers had to seek alternative transport at personal expense. This experience was frustrating, and I believe a full refund is necessary to address the inconvenience caused. I have included my reservation ticket number related to this trip for your reference. I appreciate your prompt attention to this matter. Sincerely, I.M.

Hello, I hope you are doing well. I need your help regarding the return of my phone. It got stuck between the windscreen and the platform on the upper deck of Megabus [redacted] on May 13, [redacted], when I was boarding from Manchester to Sunderland. Both drivers who were driving the bus were aware of the situation. I was advised to report the incident to customer service and missing.x, which I did. However, I have not received any updates yet. I was informed that the phone would be retrieved when the bus reaches the depot. It has been about a month now without my phone, which contains important information. I would greatly appreciate it if someone could assist me in resolving this issue. I feel helpless without my phone. Thank you, O.Obi

I experienced a devastating fire at my home and urgently need to return to Georgia from Granbury, Texas. I was misinformed by three customer service representatives who assured me I could purchase a bus ticket in Fort Worth to get to Georgia by 2:45 pm. I'm now stranded here as the office is closed and won't open until noon. I'm frustrated that despite my efforts to confirm the information, I was given incorrect details. It's disappointing to be left waiting under the sun until noon to buy a ticket and then to wait even longer for the bus departure. This situation could have been avoided if I was directed to Dallas, which operates 24/7. I hope this issue can be addressed to prevent others from being similarly misled in the future.

I lost my iPhone on a Falcon bus en route to Bristol airport from Honiton stop at 3:44 pm on October 22nd. It's a black iPhone 11 with a black Rinoshield case that shows branding on its edge and has a protective glass screen. It features two cameras on the back at the top left corner. The wallpaper displays a sky with a kite (refer to the attached photo). My phone, which has been reported lost, can be contacted at +[redacted]0. I tracked its location through iCloud, and it seems to be near Laira Bridge Road.