Direct Express Phone Number

Call Direct Express customer service faster with GetHuman

  • Calls Direct Express's Customer Service department
  • The average hold time is 21m
  • Hours are Mon-Fri 7am-7pm CST
  • The best time to call is 7:45am
  • Popular issues for this call center: Replacement Card, Update Account Info, Problem With a Payment, Lost or Stolen Card, and Dispute a Charge.
  • Reach a live Direct Express agent: Choose option 3 immediately when it picks up and then you get a human

Reasons customers like you called recently

Someone got a new card in my name and got my SSA money this month.there sending me a ne...
I ordered a new replacement card due to fraud transactions but I would like to report a...
I have been trying to pay my bills and my card said the information is invalid.*I have...
I had my phone with the direct express app and my direct express card stolen. The pin n...
My direct express card and my phone with my online direct express login in was on my ph...
My card and phone were stolen. I don't know the pin code to access with my social secur...
card is locked need help. been on hold for * hours. help i need to pay my rent
my account got locked I couldn't remember my password because i have been using the fin...
I'm locked out of my direct express app & my card is locked. I was supposed to update m...
I need to request a paper statement of my account transactions for Nov. Dec. and Jan.
I want to order a card
They won't let you get the money off your card! I need to transfer money to my bank ac...

Direct Express Customer Phone Number 888-741-1115 - Stats

Phone number to dial888-741-1115
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-7pm CST
Best time to dial7:45am
Average wait21 minutes
Current wait24 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone
Quality of communication67%
Quality of help78%
Customer votes4,466
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Direct Express's Best Toll-Free/800 Customer Phone Number

This is Direct Express's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Direct Express agent. This phone number is Direct Express's Best Phone Number because 85,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-741-1115 include Replacement Card, Update Account Info, Problem With a Payment, Lost or Stolen Card, Dispute a Charge and other customer service issues. The Direct Express call center that you call into has employees from Texas and is open Mon-Fri 7am-7pm CST according to customers. In total, Direct Express has 3 phone numbers. It's not always clear what is the best way to talk to Direct Express representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Direct Express - by phone or otherwise

While 888-741-1115 is Direct Express's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Direct Express customers, is by calling their 800-333-1795 phone number for their Card Services department. Besides calling, the next favorite option for customers looking for help is via 800-333-1795 for Card Services. If you think this information is inaccurate or know of other ways to contact Direct Express please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Direct Express.

What is GetHuman's Relationship to Direct Express?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Direct Express. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

For more general information about Direct Express, other (non-phone) ways of contacting them, and for guidance on common customer issues, visit out Direct Express Customer Service article.
Direct Express Customer Service

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