Direct Express Card Services Phone Number

Direct Express card balance inquiries, lost or stolen cards, PIN activation, or other maintenance questions, press press one.
For changes to your existing direct deposit information, press two."

What It's Like to Call Direct Express Phone Number 800-333-1795

By Christian Allen

Apr 9, 2024

I lost my credit card and am not sure how to go about canceling it to get a new one without transferring my information, so I thought the best thing to do was call Direct Express. I know that it was lost within my home, since I used it to order something online before misplacing it. Given that, I really don't want to replace the card and have to update numbers, I just need a new card. 

Given this, I called this number hoping to talk to someone, but quickly discovered this is not the right phone number. When I called it, I was greeted with an automated voice that said, "Thank you for calling the US Treasury Electronic Payment Solutions Center." That was clearly a deadend, so then after a Google search, I tried this number instead, 1-888-741-1115. Promptly, a virtual assistant stated, "Thank you for calling Direct Express. For English press 1. For Spanish press 2."

I pressed one for English and then the voice assistant said, "To activate your card, enter your 16-digit number. If you do not have your card or are waiting for a new card, press 2." Since I didn't have my card, I pressed 2 and got a new array of options. This time it said, "

To access your account using your social security number, press 1. If you recently ordered a replacement card and want to check the status of delivery, press 2.  If your card is lost, stolen, or damaged and need to reorder a replacement, press 3. If your card is expired and you have not received a new card, press 4. If you recently received a notice that your benefit is being transferred to a new server and have not received your card, press 5." I pressed 3 and then I had to log in with my social security number.

After that I was transferred to a live associate who helped me with a replacement card that allowed me to keep my info. The entire process was quick and easy outside of the misstep with the wrong phone number at first. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Direct Express's 800-333-1795 Card Services Number

This Direct Express phone number is ranked #2 out of 3 because 85,338 Direct Express customers tried our tools and information and gave us feedback after they called. The reason customers call 800-333-1795 is to reach the Direct Express Card Services department for problems like Replacement Card, Update Account Info, Problem With a Payment, Lost or Stolen Card, Dispute a Charge. As far as we can tell, Direct Express has call center locations in Texas and you can call during their open hours Mon-Fri 7am-7pm CST. Direct Express has 3 phone numbers and 3 different ways to get customer help. We've compiled information about 800-333-1795 and ways to call or contact Direct Express with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Direct Express

Calling Direct Express at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-333-1795. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Direct Express Card Services agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Direct Express Once on the phone with Direct Express's Card Services department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Direct Express in General

While 800-333-1795 is Direct Express's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-741-1115 is their best customer phone number overall, and we have put together a comparison of their 3 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Direct Express help by calling them, is that other customers give their customer support at this number a 73% score for their communication skills and a 64% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Other Direct Express Info

More Company Phone Numbers