Sling TV is an Internet television service that allows users to stream cable television channels without needing to pay for full cable service in their homes or places of business. With 2.59 million subscribers in the U.S., it isn't surprising that Sling TV gets a lot of customer service calls each day.
People call Sling TV customer support for a range of reasons, including:
There are several things you can do to get your Sling TV questions answered and issues resolved in a quick and professional manner:
Make sure you are calling the correct number. Sling TV has a separate number for new customers who are interested in starting service. If you are a current customer, Sling TV asks that you visit its customer support page and answer a few questions online before being provided with Sling TV's customer support number.
Ensure that you are calling during Sling TV's business hours, which are 8:00 AM - 1:00 AM Eastern. Support is available every day of the week.
Make sure you have what you need to complete a successful call. If you are contacting Sling TV about a billing issue, have your account dashboard pulled up online and any needed documentation, such as a credit or debit card statement, handy. If you are calling for tech support, make sure you are near your TV or mobile device so that you can work with the Sling TV support agent to troubleshoot.
Have pen and paper handy so you can take notes during your conversation.
Unfortunately, there are a lot of complaints about Sling TV's customer service. Much of it, however, seems to focus on the difficulty of ensuring access to specific types of content, such as sporting events. Unfortunately, this may be an industry-wide issue, rather than an indicator of poor customer service on the part of Sling TV.
Currently, Sling TV operates in the United States and Puerto Rico. Some consumers have mentioned that they have had difficulty trying to cancel or adjust service if they have left the U.S.. This is because the website for sling TV seems to not work outside the United States. If you plan to leave the country, and you have a Sling TV subscription, contact Sling TV customer service before your trip or move.
A Sling TV customer service representative can resolve many issues, including billing disputes, starting an account, changing or canceling an account, as well as technical issues with the sling mobile app, streaming service or devices.
Because of the nature of the Sling TV product, there are specific concerns that cannot be resolved by a customer service agent. These include:
Access to certain types of content. Sports teams, movie studios, television studios and other content creators ultimately decide how their content is disseminated to the public. This may mean that some areas will not have access to certain shows and events or will have to pay a premium to view this content. This is out of Sling TV's control.
Sling TV streams over your Internet connection. While a sling TV customer service representative can work with you to determine the source of a problem with consistent streaming, you'll have to work with your Internet provider if the issue is with your home or business connectivity.
Similarly, if you are streaming Sling TV over a malfunctioning or incompatible device, you'll have to buy a new device or get an existing one repaired.
If you get off the phone with Sling TV customer support and feel as though your questions were not answered or your issues are not resolved, don't fret. You still have options.
The first thing you should do is review the notes you took during your original call. If you did not take notes, jot down what you remember from the conversation. This information can be useful as you pursue your case with Sling TV.
Next, call back. Some customer service representatives have more experience and are better trained than others. You may be lucky and the next person who answers your call might be able to better understand your situation and provide you with a resolution.
If a second call doesn't work, try a different contact method. Sling TV does provide a live chat option, as well as the ability to get in touch via social media. The advantage of both these options is that you will have a transcript of your conversation, which can be very useful if you have to escalate your case.
This is Sling TV's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sling TV agent. This phone number is Sling TV's Best Phone Number because 362,346 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-361-7149 include Cancel or Change Account, Add a Channel, Streaming or Download Trouble, Account Access, Refund a Charge and other customer service issues. The Sling TV call center that you call into has employees from Ohio, New York, Oklahoma and is open 24 hours, 7 days according to customers. In total, Sling TV has 1 phone number. It's not always clear what is the best way to talk to Sling TV representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 888-361-7149 is Sling TV's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Sling TV customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via http://help.sling.com/ for Customer Service. If you think this information is inaccurate or know of other ways to contact Sling TV please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Sling TV.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sling TV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our USAA Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Social Security Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like USAA or Social Security. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.