AT&T Wireless Customer Service

Phone Number & Contact Information

800-331-0500
Toll-free·Calls Customer Service·Most popular AT&T Wireless number
Q:How do I get a live human at AT&T Wireless?
A:Press 0 then 0# then 0
Q:Does AT&T Wireless offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Friday.

More AT&T Wireless Customer Phone Numbers

866-499-8008 - BusinessDirect
Toll-free · Choose an option, 1 step required. ·
800-756-0134 - New Customers
Toll-free · Press 1 to sign up for service, press 1 for customer service, please 3 for upgrading service ·
611 - Customer Service
Only from a AT&T Wireless phone · From your cell phone say "Representative" or "Agent" ·
888-715-3291 - New Customer Concierge
Toll-free · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
314-925-6925 - International Customer Service
Calling this AT&T Wireless number should go right to a real human being · Are you calling about the number you are calling from? Yes or No.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AT&T Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then 0# then 0
Here is how our research team describes the way the AT&T Wireless phone system greets you: Are you calling about the number you are calling from? Yes or No.
Below are some clips we've found from AT&T Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to AT and T. Call is recorded for quality. What's the issue you're calling about? So I can help you, what's the account number or phone number on the account? Can you tell me the account number or phone number on the account? If you don't have either, say, I don't know. Are you still there?"
Excerpt from a call with AT&T Wireless
Monday, January 8, 2024 1:00 AM
They may need the phone number on your account
"I need to know your account number or the phone number on the account.
If you don't have either, say, I don't know.
Can you tell me your account number or the phone number on your account?"
Excerpt from a call with AT&T Wireless
Tuesday, March 19, 2024 4:12 PM
They may ask your reason for calling (instead of a menu)
"Welcome to AT and T. Call is recorded for quality. Did you know you can reset your account passcode online? Go to w w w dot a t t dot com and log in to your online account.
Click on manage profile. And under my linked account and then passcode, click edit to change your passcode.
Please say what you are calling about."
Excerpt from a call with AT&T Wireless
Sunday, March 31, 2024 12:54 AM
They may ask you to enter information with the dial pad
"Welcome to AT and T. Call is recorded for quality. What's the issue you're calling about? Thanks. Please tell me more about what sort of problem you're having. Which are you calling for, TV or Internet?
I got dollar session, params, updated, but I didn't find anything associated with that account.
Please enter the account number you want info. Can you tell me the account number or phone number on the account?"
Excerpt from a call with AT&T Wireless
Friday, March 22, 2024 10:13 PM
They may ask you to say or enter information
"Just a moment, please.
I'm looking at your account now.
To help me verify your account, please say or enter your account holder's passcode."
Excerpt from a call with AT&T Wireless
Wednesday, March 27, 2024 4:56 PM

What are the hours and when should I call?

AT&T Wireless operates the call center for this 800-331-0500 phone number Mon-Fri 8am-10pm, Sat-Sun 7am-7pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,167 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AT&T Wireless is Sunday. The most busy day to call is Thursday, which averages 366% more phone calls by comparison. Again, this is based on a sample of 1,167 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call AT&T Wireless is Monday.

Why call this AT&T Wireless number?

Below is a sample of recent calls to AT&T Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Interested in phone purchase: "I wanted to purchase a new phone."
- From a call lasting 3m 25s , Apr 5, 2024 12:18 PM
Billing inquiry: "I have a question about my bill."
- From a call lasting 3m 17s , Apr 3, 2024 9:21 PM
Cancellation request: "I want to cancel my service with AT&T Wireless."
- From a call lasting 5m 23s , Apr 2, 2024 12:18 AM
Billing discrepancies: "My bill has phone numbers I no longer have, including an iPad and iPhone I returned."
- From a call lasting 11m 35s , Mar 31, 2024 7:43 PM
Unknown purpose: ""
- From a call lasting 5m 34s , Mar 26, 2024 1:48 PM
Technical phone troubleshooting: "My phone is all over the place, can't receive calls or do anything on it."
- From a call lasting 21m 13s , Mar 25, 2024 12:43 PM
Wi Fi connectivity issue: "Having trouble with my Wi Fi, no Internet connection anywhere I've checked so far."
- From a call lasting 8m 39s , Mar 23, 2024 4:41 PM
Requesting account and transfer PIN: "I need my account and my transfer PIN."
- From a call lasting 3m 28s , Mar 22, 2024 12:44 PM
Requesting account number: "I need my account number."
- From a call lasting 2m 30s , Mar 22, 2024 12:33 PM
Service restoration request: "I need to restore my service, my number is three one nine six seven zero nine five two five."
- From a call lasting 5m 32s , Mar 21, 2024 2:17 AM

My Experience Calling 800-331-0500

Jan 11, 2024

I found a slight discrepancy on my AT&T bill, and I want to make sure that it's accurate. Despite looking over my bill online, I couldn't figure out a reason for the increase, so I thought the best way to solve the issue was to just call AT&T and ask. I don't enjoy waiting on hold to talk to busy companies, but it's worth it when it comes to billing. After all, I don't want to pay something that I actually don't owe just because I can't figure out my bill. 

However, AT&T provides many services, so I'm aware there is a lengthy waiting time sometimes. Between the phone services, cable services, Dish services, and internet services, they have a lot of customers across the country. This time I was warned that the weight was 10+ minutes, and it was about ten minutes. Still, it was worth figuring out my bill before any extra charges were added. 

When I called, an automated voice said, "Welcome to AT&T. Calls recorded for quality. How can I assist you today?" I responded, "Talk to someone about my bill," and then it asked right back, "What would you like to know about your bill?" I didn't want to deal with the phone system, so I just said, "Talk to an agent." It didn't seem to care, though, because it continued to say, "Okay, I can get you to an agent, but first, I'll use the number you are calling from to look up your account. Is that the number you are calling from?" Once I answered yes, it told me it found my bill and listed a few things I might have called about. Then it was weird because I told it that no, I wasn't calling about that, and there was a brief silence, and the voice assistant responded, "I'm happy I could." It didn't relate to anything said, but I didn't want it to hang up, so I said, "Talk to someone," into the silence. 

This finally worked because it responded, "I'll be happy to connect you to one of our representatives; I will note that wait times are longer than expected. Would you like to try this with me first?" I said no, and it then said, "Okay, one moment, please, while I handle your request. For security, tell me the account holder’s password. You can also say, I don't know it." After I gave them the passcode, I finally got to the hold line. Which, as I noted, did take me ten minutes, but the agent who answered was helpful, and I got my questions answered. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact AT&T Wireless Customer Service

There are of course other ways to contact AT&T Wireless customer service besides the phone. Below we list the best ones, by medium.
Live Chat
http://www.att.com/econtactus/ - Customer Service
Select an Option for step 1 and 2 and 'Chat' will be an option in step 3
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AT&T Wireless provides this option.
Facebook / Messenger
Some customer service teams, like that of AT&T Wireless, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
AT&T Wireless's website
http://www.att.com/shop/wireless.html#fbid=gjwfgLn-nhd - Deals & Packages
Online link for new customers looking to find and add new products
Online Help - Customer Service
Customer service contact page. Login required.
As a last, sometimes only, resort- AT&T Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AT&T Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T Wireless agent. This phone number is AT&T Wireless's best phone number because 72,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-0500 include Complaint, Overcharges on my account, Service or technical issue, Billing issue, Change or cancel service and other customer service issues. The AT&T Wireless call center that you call into has employees from India, Philippines, Montana, Colorado and is open Mon-Fri 8am-10pm, Sat-Sun 7am-7pm ET according to customers. In total, AT&T Wireless has 6 phone numbers. It's not always clear what is the best way to talk to AT&T Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AT&T Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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How to call AT&T Wireless

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