AT&T Wireless Customer Service

Phone Number & Contact Info

AT&T Wireless's Best Phone Number

800-331-0500
Toll-free·Calls Customer Service·Most popular AT&T Wireless number
Q:

How do I talk to a live human at AT&T Wireless?

A:Press 0 then 0# then 0
Q:

Does AT&T Wireless offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

AT&T Wireless Customer Phone Numbers

BusinessDirect

866-499-8008
Toll-free · Mon-Fri 8am-10pm EST · Choose an option, 1 step required. ·

New Customers

800-756-0134
Toll-free · 24 hours, 7 days · Press 1 to sign up for service, press 1 for customer service, please 3 for upgrading service ·

Customer Service

611
24 hours, 7 days · Only from a AT&T Wireless phone · From your cell phone say "Representative" or "Agent" ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

International Customer Service

314-925-6925
24 hours, 7 days · Calling this AT&T Wireless number should go right to a real human being · Are you calling about the number you are calling from? Yes or No.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this AT&T Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then 0# then 0
Here is how our research team describes the way the AT&T Wireless phone system greets you: Are you calling about the number you are calling from? Yes or No.
Below are some clips we've found from AT&T Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to AT and T. Call is recorded for quality. What's the issue you're calling about? So I can help you, what's the account number or phone number on the account? Can you tell me the account number or phone number on the account? If you don't have either, say, I don't know. Are you still there?"
Excerpt from a call with AT&T Wireless
Monday, January 8, 2024 1:00 AM

They may need the phone number on your account

"I need to know your account number or the phone number on the account.
If you don't have either, say, I don't know.
Can you tell me your account number or the phone number on your account?"
Excerpt from a call with AT&T Wireless
Tuesday, March 19, 2024 4:12 PM

They may ask your reason for calling (instead of a menu)

"Welcome to AT and T. Call is recorded for quality. So I can help you get to the right agent. What's the account number?
Without more information, you may reach the wrong department increasing your hold time.
What is the reason for your call today?"
Excerpt from a call with AT&T Wireless
Wednesday, May 15, 2024 2:19 AM

They may ask you to enter information with the dial pad

"Welcome to AT and T. Call is recorded for quality. What's the issue you're calling about? Thanks. Please tell me more about what sort of problem you're having. Which are you calling for, TV or Internet?
I got dollar session, params, updated, but I didn't find anything associated with that account.
Please enter the account number you want info. Can you tell me the account number or phone number on the account?"
Excerpt from a call with AT&T Wireless
Friday, March 22, 2024 10:13 PM

They may ask you to say or enter information

"Just a moment, please.
I'm looking at your account now.
To help me verify your account, please say or enter your account holder's passcode."
Excerpt from a call with AT&T Wireless
Wednesday, March 27, 2024 4:56 PM

What are the hours and when should I call?

AT&T Wireless operates the call center for this 800-331-0500 phone number Mon-Fri 8am-10pm, Sat-Sun 7am-7pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,314 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AT&T Wireless is Sunday. The most busy day to call is Thursday, which averages 336% more phone calls by comparison. Again, this is based on a sample of 1,314 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call AT&T Wireless

In summation, the best day to call AT&T Wireless is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that AT&T Wireless staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Calling this AT&T Wireless Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jan 11, 2024

I found a slight discrepancy on my AT&T bill, and I want to make sure that it's accurate. Despite looking over my bill online, I couldn't figure out a reason for the increase, so I thought the best way to solve the issue was to just call AT&T and ask. I don't enjoy waiting on hold to talk to busy companies, but it's worth it when it comes to billing. After all, I don't want to pay something that I actually don't owe just because I can't figure out my bill. 

However, AT&T provides many services, so I'm aware there is a lengthy waiting time sometimes. Between the phone services, cable services, Dish services, and internet services, they have a lot of customers across the country. This time I was warned that the weight was 10+ minutes, and it was about ten minutes. Still, it was worth figuring out my bill before any extra charges were added. 

When I called, an automated voice said, "Welcome to AT&T. Calls recorded for quality. How can I assist you today?" I responded, "Talk to someone about my bill," and then it asked right back, "What would you like to know about your bill?" I didn't want to deal with the phone system, so I just said, "Talk to an agent." It didn't seem to care, though, because it continued to say, "Okay, I can get you to an agent, but first, I'll use the number you are calling from to look up your account. Is that the number you are calling from?" Once I answered yes, it told me it found my bill and listed a few things I might have called about. Then it was weird because I told it that no, I wasn't calling about that, and there was a brief silence, and the voice assistant responded, "I'm happy I could." It didn't relate to anything said, but I didn't want it to hang up, so I said, "Talk to someone," into the silence. 

This finally worked because it responded, "I'll be happy to connect you to one of our representatives; I will note that wait times are longer than expected. Would you like to try this with me first?" I said no, and it then said, "Okay, one moment, please, while I handle your request. For security, tell me the account holder’s password. You can also say, I don't know it." After I gave them the passcode, I finally got to the hold line. Which, as I noted, did take me ten minutes, but the agent who answered was helpful, and I got my questions answered. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call AT&T Wireless

If you have time to do a bit of reading before you call AT&T Wireless, we recommend you read over some of our problem-specific articles.

How Do I Access My AT&T Wireless Account?

Accessing your AT&T Wireless account is easy. You only need your user ID and password. If you have any challenges, you may seek help from the support team.

Is AT&T Wireless Insurance available for business accounts?

Yes, AT&T Wireless Insurance is available for business accounts. AT&T offers insurance coverage options tailored to meet the needs of businesses, ensuring their wireless devices are protected against unforeseen damage, loss, or theft. Business accounts are eligible to enroll in device protection plans, allowing them to file claims and receive replacements or repairs promptly. These insurance plans can cover a wide range of devices, including smartphones, tablets, and wearables, and offer benefits such as coverage for accidental damage, mechanical and electrical breakdowns, and loss/theft. With AT&T Wireless Insurance, businesses can have peace of mind knowing that their telecommunication devices are safeguarded against unexpected events that can disrupt their operations.

Is AT&T Wireless the Cheapest Cellphone Service?

Since AT&T Wireless changes its phone plans so frequently, picking the cheapest deal is difficult. To decide if AT&T has the best cell phone service plan for you, compare your monthly data usage against what their plans offer. Include the costs for any devices, accessories, or additional fees. Don't forget to check for any rebates you qualify for.

Top AT&T Wireless customer service problems

Click the link above to get answers to just about any AT&T Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AT&T Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Billing issue: "I have my cell bill drafted, and I cannot tell by my account that it was drafted."
- From a call lasting 23m 30s , May 20, 2024 12:04 PM
Billing inquiry: "I can't see my bill in my account or any notification about payment being debited."
- From a call lasting 5m 53s , May 16, 2024 7:12 PM
Phone frozen, needs help: "My phone is frozen, it won't do anything, and I need it in case of emergency because I'm handicapped."
- From a call lasting 26m 41s , May 12, 2024 11:49 PM
Need tech support: "My phone is locked up. I cannot use it. I need tech support."
- From a call lasting 2m 20s , May 12, 2024 11:38 PM
Billing issue with tablet: "I've been trying to remove a charged iPad from my account, but it's still showing up on my bill."
- From a call lasting 17m 17s , May 10, 2024 3:54 PM
Ordering new phones: "I would like to place an order for two phones, preferably the Pro Max versions."
- From a call lasting 35m 18s , May 2, 2024 10:06 PM
Interested in phone purchase: "I wanted to purchase a new phone."
- From a call lasting 3m 25s , Apr 5, 2024 12:18 PM
Billing inquiry: "I have a question about my bill."
- From a call lasting 3m 17s , Apr 3, 2024 9:21 PM
Cancellation request: "I want to cancel my service with AT&T Wireless."
- From a call lasting 5m 23s , Apr 2, 2024 12:18 AM
Billing discrepancies: "My bill has phone numbers I no longer have, including an iPad and iPhone I returned."
- From a call lasting 11m 35s , Mar 31, 2024 7:43 PM

More AT&T Wireless Customer Service Contacts

There are of course other ways to contact AT&T Wireless customer service besides the phone. Below we list the best ones, by medium.

AT&T Wireless Customer Service Live Chat

att.com - Customer Service
Select an Option for step 1 and 2 and 'Chat' will be an option in step 3
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AT&T Wireless provides this option.

AT&T Wireless Customer Service on Facebook / Messenger

Some customer service teams, like that of AT&T Wireless, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

AT&T Wireless Customer Help Desk / Web Support

att.com - Deals & Packages
Online link for new customers looking to find and add new products
att.com - Customer Service
Customer service contact page. Login required.
As a last, sometimes only, resort- AT&T Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AT&T Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T Wireless agent. This phone number is AT&T Wireless's best phone number because 72,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-0500 include Overcharges on my account, Billing issue, Complaint, Change or cancel service, Service or technical issue and other customer service issues. The AT&T Wireless call center that you call into has employees from India, Philippines, Montana, Colorado and is open Mon-Fri 8am-10pm, Sat-Sun 7am-7pm ET according to customers. In total, AT&T Wireless has 6 phone numbers. It's not always clear what is the best way to talk to AT&T Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AT&T Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare AT&T Wireless Customer Service

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