AT&T Wireless Phone Number

Calling AT&T Wireless customer service faster by GetHuman

800-331-0500
Customer service
888-238-3712
New customers
Current Wait: 39 mins (33m avg)
Hours: Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Overcharges on my accountBilling issueComplaintChange or cancel serviceService or technical issueA different issue
Get to a live person fastest: Press 0 then 0# then 0
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Reasons customers like you called recently

I bought a new Samsung S** at Thanksgiving through Target and have an S* to trade in. H...
4m ago
hi I am holding at&t pay phone since **** and this time out of country for almost one y...
9h ago
wants to check if my service is still active
9h ago
Hi I am holding at&t pay phone service since **** and no w i am outside states for work...
9h ago
My account says wireless number
21h ago
needed to connect PC to my router. unable to locate pin number on the router. Where is...
2d ago
I am a disabled senior living at home in Campbell California *****. I need a local AT&T...
2d ago
Good morning I did not get paid yet and it will be this coming Thursday the ** and my b...
3d ago
I am a senior ** years , disabled and on a fixed income. I'd like to reduce my monthly...
3d ago
Ordered a new phone. Found the old one. Want to cancel the order.
3d ago
Every month I split my payments. I want to pay half on the **th. The other half on the...
3d ago
A telephone account with high charges that I have no idea what they are for. It just sa...
3d ago
My internet is so slow it stops all the time
3d ago
I’m trying to get the locations of both of my wireless phones
4d ago
I want to discuss my pbone bill
4d ago
See more recent reasons for callingHelp me with my issue
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Our Editor's Notes on AT&T Wireless's Phone-Based Customer Care

AT&T Wireless provides wireless services for 162.3 million U.S. subscribers. As a provider of phone services, it isn't at all surprising that AT&T would receive a lot of customer support calls.

Why Do Customers Call AT&T Wireless Customer Support?

Consumers call AT&T Wireless for help with a range of issues, including:

  • Starting, changing and canceling service
  • Purchasing and upgrading devices
  • Technical support
  • Billing questions and issues
  • Arranging for equipment returns or repairs

AT&T Customer Service Phone Hours

AT&T Wireless offers phone-based customer service every day from 7 am to 10 pm local time. Customers can call AT&T's toll-free number or simply dial 611 from their AT&T mobile phone.

There is a separate toll-free number for starting new service, and AT&T representatives are available to answer these calls Monday through Friday, 8 am to midnight eastern time. Weekend hours are 8 am to 11 pm eastern time.

AT&T Wireless customers who are traveling and need assistance with their phones can call a separate line 24/7 and people with disabilities or who need TTY services can receive customer support Monday through Friday from 10 am through 10 pm eastern time and on Saturdays from 11 am to 7:45 pm eastern time.

Customers of AT&T Wireless' prepaid service should be aware that there is a different set of phone numbers for their customer service calls, although dialing 611 from an AT&T Wireless prepaid phone remains the quickest way to connect with a live customer support specialist.

AT&T Call Centers

AT&T maintains a network of call centers in the United States and Mexico, as well as other locations outside of North America. The company states on its website that it is committed to developing its customer service talent and promoting from within. To this end, AT&T provides educational benefits, mentoring and career paths to management positions.

How Do Consumers Feel About Calls to AT&T?

As is true of many large companies, the phone-based customer service department at AT&T Wireless has its detractors and supporters. Many people end a call with AT&T Wireless customer service representatives feeling satisfied, though there are cases in which callers are either upset with the service received or find out later that their issue has not actually been resolved.

AT&T Wireless Customer Support Cases in the Media

One case that caught the attention of the consumer advocacy press involved a man who returned a seemingly defective phone to AT&T, which sent him a new one. AT&T, like many companies, has a policy of only refunding the cost of a defective device after the device has been received by the company and inspected.

In this case, AT&T took a long time to issue a refund. The customer became upset and learned that AT&T does not have a dispute-resolution process. Eventually, third parties got involved and secured the refund for the customer.

Other cases addressed online involve billing disputes in which consumers receive conflicting messages each time they call AT&T Wireless customer service. One tip that advocates offer is to get all agreements regarding refunds, plan changes and rate discounts in writing, making it easier to work with AT&T in case of a dispute.

What Can You Accomplish While on the Phone with AT&T Wireless?

Most consumer concerns and issues can be addressed while on the phone with an AT&T Wireless representative. These include:

  • Purchasing a new wireless plan, updating a current plan, or canceling service
  • Selecting and purchasing a new device
  • Getting technical support and information about returning a device for repair or replacement
  • Make a payment
  • Address billing and payment concerns

What Can't Be Done Over the Phone?

If a device needs to be repaired or replaced, the representative can provide information on how this can be done, but the phone will need to be mailed to AT&T or brought to a physical location.

What Can You Do About an Unsuccessful Call to AT&T Wireless?

Despite your best efforts, you may find yourself hanging up the phone after a call to AT&T Wireless customer support feeling demoralized. If you were not able to effectively communicate your problem to the support representative, or you were unable to get the service or price you feel you deserve, consider the following:

  • Wait an hour or two and then call AT&T Wireless again. While waiting, jot down your main concerns and what happened on the last call. Sometimes a different representative is more knowledgable and can get your support case back on track.
  • Visit an AT&T store and speak to one of the associates about your concerns.
  • Request a live chat on the AT&T Wireless website. Live chat operators are available every day from 7 am to 1 am eastern time.
  • Contact AT&T customer service through its customer forums, available through the AT&T Wireless website.
  • Reach out over AT&T's social media accounts, including Twitter, Facebook, and YouTube.

The last three options provide you with a written record of your conversation with AT&T representatives, something that can be very helpful as you try to resolve your issue.

Customer Number 800-331-0500 - by the Numbers

Phone number to dial
800-331-0500
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST
Best time to dial
8:15am
Navigate phone maze to a human
Press 0 then 0# then 0
Average wait
33
Current wait
39
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or chat or web or facebook
Quality of communication
58%
Quality of help
87%
Customer votes
5,107
Information last updated
Fri Dec 13 2019 10:00:00 GMT+0000 (UTC)

AT&T Wireless's Best Toll-Free/800 Customer Phone Number

This is AT&T Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T Wireless agent. This phone number is AT&T Wireless's Best Phone Number because 72,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-0500 include Overcharges on my account, Billing issue, Complaint, Change or cancel service, Service or technical issue and other customer service issues. The AT&T Wireless call center that you call into has employees from India, Philippines, Montana, Colorado and is open Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST according to customers. In total, AT&T Wireless has 10 phone numbers. It's not always clear what is the best way to talk to AT&T Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting AT&T Wireless - by phone or otherwise

While 800-331-0500 is AT&T Wireless's best toll-free number, there are 14 total ways to get in touch with them. The next best way to talk to their customer support team, according to other AT&T Wireless customers, is by calling their 888-238-3712 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 888-238-3712 for New Customers. If you think this information is inaccurate or know of other ways to contact AT&T Wireless please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for AT&T Wireless.

What is GetHuman's Relationship to AT&T Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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AT&T Wireless Contact Info

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