AT&T Wireless BusinessDirect

My mother is moving in with my family because after her hip surgery, she's just not able to get around her home like she should. However, my husband and I both work during the day, so we need a way to keep in contact with her, and we don't have a landline. So, I called AT&T Wireless's 866-499-8008 phone number to talk about adding a line to our plan.

Now, I'm aware that AT&T offers a large range of services, including phone, cable, internet, and more. I figured I would be on hold for a while, so I waited until a Sunday afternoon when I had the time to sit on hold. However, I was pleasantly surprised. It only took me about two minutes to actually talk to someone and the automated system was very easy to use. I wouldn't think twice about calling AT&T in the future if I had any other issues.

I'll note, though, that this number doesn't actually work. When I called it, a voice recording said, "Thank you for calling AT&T about your wireless service. You have reached a number that is no longer in service. For assistance, please dial 1-800-331-0500. Or dial 611 from your wireless device." That was disappointing, but I called the number provided and was connected to AT&T, so it was only a few seconds of a detour.

The voice assistant answered and said, "Welcome to AT&T. Calls are recorded for quality. What’s the issue you are calling about?" I responded, "Add a line." Then, the voice assistant inquired, "Are you calling to add service to an existing AT&T account? Which would you like to do, add a line, upgrade a device, or something else?" I repeated what I needed, and it was able to use my number to look up my account.

It then asked if I wanted the information on adding a line texted or emailed to me. I wanted to talk to someone and not do it over the Internet, so I said, "Talk to someone." I didn't think that would work, but instantly the assistant recognized my need and responded, "Okay, let me get to someone who can help. One minute now while I handle your request." I had to wait about a minute and listen to a couple of privacy disclaimers. Then, the customer service rep picked up the phone and walked me through the process.