AT&T Wireless BusinessDirect Phone Number

What It's Like to Call AT&T Wireless Phone Number 866-499-8008

By Jeff Whelpley

Dec 18, 2023

My mother is moving in with my family because after her hip surgery, she's just not able to get around her home like she should. However, my husband and I both work during the day, so we need a way to keep in contact with her, and we don't have a landline. So, I called AT&T Wireless's 866-499-8008 phone number to talk about adding a line to our plan.

Now, I'm aware that AT&T offers a large range of services, including phone, cable, internet, and more. I figured I would be on hold for a while, so I waited until a Sunday afternoon when I had the time to sit on hold. However, I was pleasantly surprised. It only took me about two minutes to actually talk to someone and the automated system was very easy to use. I wouldn't think twice about calling AT&T in the future if I had any other issues.

I'll note, though, that this number doesn't actually work. When I called it, a voice recording said, "Thank you for calling AT&T about your wireless service. You have reached a number that is no longer in service. For assistance, please dial 1-800-331-0500. Or dial 611 from your wireless device." That was disappointing, but I called the number provided and was connected to AT&T, so it was only a few seconds of a detour.

The voice assistant answered and said, "Welcome to AT&T. Calls are recorded for quality. What’s the issue you are calling about?" I responded, "Add a line." Then, the voice assistant inquired, "Are you calling to add service to an existing AT&T account? Which would you like to do, add a line, upgrade a device, or something else?" I repeated what I needed, and it was able to use my number to look up my account.

It then asked if I wanted the information on adding a line texted or emailed to me. I wanted to talk to someone and not do it over the Internet, so I said, "Talk to someone." I didn't think that would work, but instantly the assistant recognized my need and responded, "Okay, let me get to someone who can help. One minute now while I handle your request." I had to wait about a minute and listen to a couple of privacy disclaimers. Then, the customer service rep picked up the phone and walked me through the process.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

AT&T Wireless's 866-499-8008 BusinessDirect Number

This AT&T Wireless phone number is ranked #2 out of 6 because 72,204 AT&T Wireless customers tried our tools and information and gave us feedback after they called. The reason customers call 866-499-8008 is to reach the AT&T Wireless BusinessDirect department for problems like Complaint, Overcharges on my account, Service or technical issue, Billing issue, Change or cancel service. As far as we can tell, AT&T Wireless has call center locations in India or Philippines or Montana or Colorado and you can call during their open hours Mon-Fri 8am-10pm EST. AT&T Wireless has 6 phone numbers and 10 different ways to get customer help. We've compiled information about 866-499-8008 and ways to call or contact AT&T Wireless with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling AT&T Wireless

Calling AT&T Wireless at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 866-499-8008. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when AT&T Wireless BusinessDirect agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than AT&T Wireless Once on the phone with AT&T Wireless's BusinessDirect department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting AT&T Wireless in General

While 866-499-8008 is AT&T Wireless's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-331-0500 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach AT&T Wireless help by calling them, is that other customers give their customer support at this number a 79% score for their communication skills and a 80% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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