AT&T Wireless Customer Service

Phone Number & Getting a Rep

AT&T Wireless Customer Service number

611
Calls Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this AT&T Wireless number?

A:From your cell phone say "Representative" or "Agent"
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to AT&T Wireless Customer Service?

A:The average hold time is 6 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.

All AT&T Wireless customer service contact information

This is the #4 most popular AT&T Wireless phone number out of 6. Click above to go back to the main customer service number and other contact information, including AT&T Wireless email addresses, twitter handles, and live chat options.

More AT&T Wireless Customer Phone Numbers

Customer Service

800-331-0500
Main phone number · Toll-free · Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST · Press 0 then 0# then 0 · Are you calling about the number you are calling from? Yes or No.

BusinessDirect

866-499-8008
Toll-free · Mon-Fri 8am-10pm EST · Choose an option, 1 step required. ·

New Customers

800-756-0134
Toll-free · 24 hours, 7 days · Press 1 to sign up for service, press 1 for customer service, please 3 for upgrading service ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

International Customer Service

314-925-6925
24 hours, 7 days · Calling this AT&T Wireless number should go right to a real human being · Are you calling about the number you are calling from? Yes or No.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AT&T Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: From your cell phone say "Representative" or "Agent"

What are the hours and when should I call?

AT&T Wireless operates the call center for this 611 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 12,034 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AT&T Wireless is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 12,034 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call AT&T Wireless is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AT&T Wireless staffs the call center well on Monday.

Calling this AT&T Wireless Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jan 17, 2024

I'm not very happy with my current internet provider, so I'm thinking about changing to AT&T. I've had an account with AT&T for my mobile phone service for over a decade, so I figure why not bundle in-home internet and see if I can get a deal. At the very least it won't hurt to check, and given how much my internet provider upped its prices this year it can't be more. Usually, I call the company on its 1-800 number, but someone told me that I can just use 611 to call them directly if I use my cell phone. 

To my surprise, this handy little shortcut worked. Which was great because I can always remember 611 versus the actual sales line number. Plus, it was very quick to get to a representative. I don't know if calling direct helped since they know I'm already a customer or not, but I do know that AT&T has millions of customers so the fact I got to talk to someone in less than a minute was a win no matter what. 

After I dialed 611, it was only a second before I heard the AT&T trademark chimes and then a voice assistant said, "Welcome to AT&T. Calls recorded for quality. What’s the issue you’re calling about? How can I assist you today?" I kept it simple, and just responded back, "Add internet service." Then the voice assistant asked me, "Are you calling to add service to an existing AT&T account? I see the number you're calling from and used it to look at your account, is that the account you're calling about?" After I said yes, it said, "Please wait, 1 minute please while I handle your request."

I heard some dialing in the background and then it sent me to a hold line. What was remarkable is that I barely had time to listen to the canned hold messages before a representative picked up. They had sort of a thick accent, so the one thing that could have been improved was the clarity of the agent's advice. However, they were still helpful and told me about several promotions that my account was eligible for. They just had to repeat themselves often because I couldn't always make out what they were saying. In the end, I'd still rather speak to an agent who's trying than wait on hold for hours. I just think that maybe AT&T could be a little more aware of how fluent their employees are when dealing with customers — especially when it comes to potential sales. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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