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AT&T Wireless Customer FAQ

Top Answers & How-to Guides

What is AT&T Wireless's Phone Number?

The question we are asked most often is about how to talk to AT&T Wireless customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Manage My Monthly Mobile Data Usage with At&t?

This article provides several options for managing your AT&T mobile data usage. It discusses using wifi and changing settings to reduce...

How Do I Set Up Autopay for My AT&T Wireless Bill?

If you set up autopay for your AT&T Wireless bill, you get to enjoy uninterrupted service. The option automatically transfers payment...
Ask any question you have about AT&T Wireless customer service, get an answer now.

Recent AT&T Wireless Customer Questions

How do I get att to unlock my phone after moving to a new carrier

To have AT&T unlock your phone, go to the AT&T Device Unlock Portal on their website. You must then submit an unlock request form. If your request is accepted, you'll receive an email with steps. Note, to qualify for the unlock, you'll need to have paid off your device in full, your device must not be reported as stolen or lost, and it must have been active on the AT&T network for at least 60 days. It may also take a few days for AT&T to process the unlock request.
Asked Apr 13, 2024 12:33 AM

Max Service can’t be verified. Streaming does not work. When I try to verify my Max account with the ATT login. I get an error message.

We're sorry for the inconvenience. This could be due to a few possible issues. First, ensure you're correctly inputting your AT&T login credentials. Keep in mind that passwords are case-sensitive. If you're certain your login details are correct, the problem might be on the AT&T end. Occasionally, temporary system issues can prevent successful verification. Try the verification process again after a while. If the issue continues, it could be due to an issue with your specific account – this, unfortunately, we can't troubleshoot here. Make sure to keep trying or reach out to AT&T directly for further assistance.
Asked Apr 7, 2024 3:55 PM

All calls for my cell phone go straight to voice mail. How can this be changed?

It sounds like your phone might be set to automatically send all calls to voicemail. Here's how you can check and change this: 1. Open the Phone app from your home screen. 2. Tap the three-dot menu in the top-right corner of the screen. 3. Select "Settings." 4. Look for a setting that says "Call forwarding" or similar. 5. If "Always forward" or "Forward when unreachable" is enabled, select it. 6. Tap "Turn off." This should ensure that calls no longer go straight to voicemail. If the issue persists, turning off "Do Not Disturb" mode or checking if your phone is in Airplane mode can also help. Please note that the steps can vary depending on your phone model.
Asked Mar 26, 2024 3:46 PM

Why was my Auto-Pay account closed?

We can't access individual accounts, but commonly, Auto-Pay accounts might be closed due to issues with the payment method, like expired credit card details. It could also occur because of changes to your service plan or if the account has been flagged for fraud. You should receive a notification detailing why the Auto-Pay was closed. It's also recommended to check if your bank or credit card has flagged any transactions from AT&T as suspicious. To get the most accurate information, you'd need to get in touch with AT&T customer service directly.
Asked Mar 11, 2024 4:29 PM

I canceled my cellphone account yesterday and was told I would receive a cancellation confirmation email. None was delivered

We're sorry to hear that you haven't received your cancellation confirmation email yet. Please ensure to check your spam or junk folders, as sometimes emails can be directed there. If it's not there, it might be possible that the email isn't sent immediately and could take a little time. If you still don't receive it after 24-48 hours, we strongly recommend reaching out to AT&T customer service directly to ensure your cancellation request was processed correctly.
Asked Feb 28, 2024 5:16 PM

Help me with my AT&T Wireless customer service issue

Miscellaneous

How Do I Upgrade My AT&T Wireless Phone?

Upgrading an AT&T wireless phone is quick, easy and affordable, primarily for customers who want to replace their current device with...

PIN/Password Issues

How Do I Get My AT&T Wireless Puk Pin?

You will need a PUK code to unlock your SIM card if you have entered an invalid PIN more than three times. For postpaid devices, you...

How Do I Recover a Lost Password or Pin for My AT&T Wireless Account?

Customers can recover a lost password or PIN for their AT&T wireless by following the instructions given above. The steps are simple...

Unlocking Phone

How Do I Unlock My AT&T Wireless Phone?

If you have an AT&T phone, you can unlock it if you meet the eligibility requirements. These requirements include fully paying for...

Changing Number

How Do I Change My AT&T Wireless Phone Number?

If you have AT&T and you want a new wireless number, the procedure for getting one is pretty simple. You can do it online, over the...

Shopping Advice

What Should I Ask At&t When Shopping for a Cellphone Provider?

This article outlines a number of questions to ask AT&T customer service when shopping for a cellphone plan. The article is broken...

Customer Satisfaction

Does AT&T Wireless Have the Best Customer Satisfaction for Cellphone Service?

This article outlines what the overall customer satisfaction is for AT&T Wireless. The article is broken down into what customers love...

Billing

How Do I Get AT&T Wireless to Lower My Monthly Rate?

This article outlines multiples techniques to get a lower monthly rate on your AT&T Wireless bill. The article discusses the best practices...

How Much Does It Cost to Cancel My AT&T Wireless Plan?

When you feel it's time to sever ties with AT&T Wireless, you'll want to consider the costs involved. The fees you'll pay for canceling...

How Do I Make a Payment Arrangement with AT&T Wireless?

Learn how to easily make a payment arrangement with AT&T Wireless. It's not difficult, but it's not as easy as you think.

Service Transfer

How Do I Switch My Cellphone Provider to AT&T Wireless?

If you want to switch to AT&T cell phone service, you may be able to bring your old phone and phone number with you. You must check...

How Do I Transfer My AT&T Wireless Account to Another Carrier?

Transferring your AT&T wireless service to a different carrier is not difficult but it does involve several necessary steps. For the...

Tech Support

Is AT&T Wireless Cellphone Service Any Good?

If you are looking for a new cellphone service provider, you may be wondering if AT&T Wireless is any good. The company offers a few,...

How Do I Check If There's a AT&T Wireless Internet or Cell Service Outage?

It's easy to check if there is AT&T Wireless internet outage in your location. Follow the steps given above and get a confirmation,...

How Do I Report a AT&T Wireless Service Outage?

Learn how to report a service outage to AT&T Wireless in a few simple steps.

How Do I Report a Problem with My AT&T Wireless / Mobile Phone?

AT&T Wireless offers top-quality products and affordable services, but some customers may experience device issues. To report a problem,...

How Do I Report a Problem with My AT&T Wireless Wireless / Mobile Phone?

Customers can report a problem with their AT&T wireless or mobile phone to customer support representatives. They can also check the...

How Do I Report a Problem with My AT&T Wireless Internet Service?

Network problems are unavoidable. That's why GetHuman, an online customer care resource provider, has developed this guide to help...

How do I report an outage to AT&T Wireless?

If your cellphone isn 't working, it could be for many reasons. It could be the phone itself, or it could just be that there's an outage...

Account Management

How Do I Manage My Monthly Mobile Data Usage with At&t?

This article provides several options for managing your AT&T mobile data usage. It discusses using wifi and changing settings to reduce...

How Do I Set Up Autopay for My AT&T Wireless Bill?

If you set up autopay for your AT&T Wireless bill, you get to enjoy uninterrupted service. The option automatically transfers payment...

How Do I Switch My AT&T Wireless Account to Be Paperless?

Going paperless should be easy if you follow the guide we've provided. Alternatively, you can choose to seek help from customer care...

How Do I Update Information in My AT&T Wireless Account?

You can update information on AT&T wireless account whenever you want. The three major changes you can make include changing your billing...

How Do I Change Primary Contact for My AT&T Wireless Account?

Changing the primary contact for your AT&T Wireless account is simple. You can complete the process in a few simple steps. If you have...

How Do I Access My AT&T Wireless Account?

Accessing your AT&T Wireless account is easy. You only need your user ID and password. If you have any challenges, you may seek help...

How Do I Add Other People to My AT&T Wireless Account?

Adding additional wireless users to your AT&T account is a fairly simple process. However, the steps change depending on what you're...

How Can I Access My AT&T Wireless Bill and Settings Online?

AT&T customers can quickly and easily access their account information and billing online. If you're an AT&T customer and don't know...

Equipment Handling

How Do I Return AT&T Wireless Equipment After I've Canceled?

This is an easy to follow article that outlines how AT&T Wireless customers can return their equipment after deciding to cancel their...

Troubleshooting

How Do I Move My AT&T Wireless Service to a New Address?

It's good to contact AT&T when you plan to move your AT&T Wireless to a new location. The network provider will give you the help you...

How Do I Fix a Broken AT&T Wireless Phone If I Have Insurance?

Fixing a broken AT&T Wireless phone is quite simple if you have insurance. Customers can call customer service or use an online portal...

How Do I Get in Touch with AT&T Wireless Corporate Office About a Legal Matter?

Do you feel like there has been a breach in your AT&T contract? The fastest way to get this resolved is by contacting the AT&T headquarters...

How Do I Dispute Charges on My AT&T Wireless Bill?

If you've found unexpected charges on your AT&T Wireless bill and want to get rid of them, you have a number of possible ways to contact...

How Do I Check If AT&T Wireless Business Is Available at My Work Address?

AT&T Wireless business allows you to check the availability of service in your area in a few simple steps. The services and speeds...

How Do I Check If AT&T Wireless Service Is Available in My Area?

Find out all the ways you can check if AT&T Wireless offers service in your area.

How Can I Track a Lost or Stolen AT&T Wireless Phone?

If you have lost your AT&T phone, or believe it's been stolen, we've outlined all the steps you should immediately take.

How Can I Lower or Monitor My AT&T Wireless Bill?

Most people don't realize they can negotiate their phone or Internet bills to be lower. Follow these steps to monitor your AT&T Wireless...

How Can I Change or Cancel a Payment Arrangement I Made with AT&T Wireless?

If you need to make a change or cancel your payment arrangement with AT&T Wireless, follow these simple steps.

How Can I Fix a Cracked or Broken AT&T Wireless Phone?

If you have a cracked or broken AT&T Wireless phone, we've outlined all of your possible next steps for you.

How Can I Get Out of Paying My AT&T Wireless Bill?

AT&T Wireless bill can expensive in a biting economy. Sometimes it's better to reduce your expenses by choosing a more affordable plan....

How Do I Cancel My AT&T Wireless Service?

If you're an AT&T customer, keep reading to find out how to easily terminate your service with AT&T Wireless.

How Do I Cancel My Service with AT&T Wireless?

If you are no longer happy with your AT&T Wireless account or have switched to a new mobile carrier, you can cancel your service at...

Upgrading Phone

How and When Can I Upgrade My AT&T Wireless Phone?

It is possible to upgrade your wireless phone, but only when your account okays the deal. You can also transfer your eligibility to...
FAQ Table of Contents

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