How Can I Change or Cancel a Payment Arrangement I Made with AT&T Wireless?

If you need to make a change or cancel your payment arrangement with AT&T Wireless, follow these simple steps.

Jeff Whelpley is the editor / author responsible for this content.
Jan 29, 2020

AT&T Wireless, also known as AT&T Mobility, is a division of the American telecommunications company AT&T. The company was originally founded in 2000 as Cingular Wireless. AT&T Wireless provides wireless services for phone plans, internet service, and TV. Between the United States (including the US Virgin Islands and Puerto Rico), AT&T Wireless has over 162 million subscribers.

If you're currently a customer with AT&T Wireless and want to change or cancel a payment arrangement, follow the instructions outlined below.


Cancel or Change AT&T Wireless Payment Online

  1. Go to https://www.att.com/wireless/
  2. In the top right corner, select ‘Account' and ‘Sign In.'
  3. Log in to your account with your user ID and password.
  4. Under ‘Account' go to ‘Billing & Payment Options.'
  5. Click on ‘Scheduled Payments.'
  6. Follow the instructions to edit or cancel your payment. Note that you cannot change a payment arrangement that is scheduled to post after your bill due date.
  7. You'll receive a confirmation email about the changes made.


Contact AT&T Customer Service Via Phone

If you're having difficulties changing or canceling your payment online, you can call into the AT&T customer support team. You'll have to provide some personal and account details to verify your identity. Ask the customer support representative to either walk you through troubleshooting or make your changes for you. Ask the agent if the changes will be reflected in time for your next bill. Keep the customer service agent on the line until you receive the email confirming your requested changes.


Contact AT&T Customer Service Via Email

If you prefer not to speak to someone on the phone, you can send an email to AT&T's customer support team. Provide as many details as possible in your email including your account number and your requested change. Make sure to mention that you already tried to make the change online and the difficulties you ran into. This will ensure the response doesn't simply provide you with instructions on how to make the change online.


Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Can I Change or Cancel a Payment Arrangement I Made with AT&T Wireless?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Change or Cancel a Payment Arrangement I Made with AT&T Wireless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

AT&T Wireless

Asked 5 years ago
Updated 5 years ago
Viewed 2,899,823 times
AT&T Wireless
payment arrangements
cancel payment
billing
Cancel AT&T Wireless payment
Change AT&T Wireless payment
Modify AT&T Wireless payment

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!