How Can I Change or Cancel a Payment Arrangement I Made with AT&T Wireless?
If you need to make a change or cancel your payment arrangement with AT&T Wireless, follow these simple steps.
AT&T Wireless, also known as AT&T Mobility, is a division of the American telecommunications company AT&T. The company was originally founded in 2000 as Cingular Wireless. AT&T Wireless provides wireless services for phone plans, internet service, and TV. Between the United States (including the US Virgin Islands and Puerto Rico), AT&T Wireless has over 162 million subscribers.
If you're currently a customer with AT&T Wireless and want to change or cancel a payment arrangement, follow the instructions outlined below.
Cancel or Change AT&T Wireless Payment Online
- Go to https://www.att.com/wireless/
- In the top right corner, select ‘Account' and ‘Sign In.'
- Log in to your account with your user ID and password.
- Under ‘Account' go to ‘Billing & Payment Options.'
- Click on ‘Scheduled Payments.'
- Follow the instructions to edit or cancel your payment. Note that you cannot change a payment arrangement that is scheduled to post after your bill due date.
- You'll receive a confirmation email about the changes made.
Contact AT&T Customer Service Via Phone
If you're having difficulties changing or canceling your payment online, you can call into the AT&T customer support team. You'll have to provide some personal and account details to verify your identity. Ask the customer support representative to either walk you through troubleshooting or make your changes for you. Ask the agent if the changes will be reflected in time for your next bill. Keep the customer service agent on the line until you receive the email confirming your requested changes.
Contact AT&T Customer Service Via Email
If you prefer not to speak to someone on the phone, you can send an email to AT&T's customer support team. Provide as many details as possible in your email including your account number and your requested change. Make sure to mention that you already tried to make the change online and the difficulties you ran into. This will ensure the response doesn't simply provide you with instructions on how to make the change online.
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