How Do I Change Primary Contact for My AT&T Wireless Account?

How Do I Change Primary Contact for My AT&T Wireless Account?

AT&T Wireless is a subsidiary of AT&T Inc. It offers wireless services to over 162 million people in the United States. You can change the primary contact for your AT&T Wireless whenever you please.

Changing the Primary Number on a Group

Changing the primary line on your account is simple. Follow these steps to complete the process;

1. Log into your myAT&T account

2. Go to the option ‘Account & Profile'

3. Go to ‘Profile & User info'

4. Find the option ‘Manage online access for your ID or Accounts'

5. Choose the phone number that will be your primary

6. Select ‘Get Primary Access'

Changing Your Billing or Primary Use Address

1. Go to the option ‘Profile' and then ‘Contact info'

2. Select the relevant wireless account on the drop-down menu

3. Click ‘Address tab`

4. Select the number you want to update if you have multiple devices

5. Click ‘Edit' under ‘Place of primary use'

6. Save the address information

Changing Your Billing Address

1. Go to ‘Profile' and then ‘Contact info'
2. Select the relevant wireless account from the dropdown menu
3. Click ‘Edit' in the ‘Billing address section
4. Enter and save the info
5. You will receive a verification code or temporary PIN
6. Verify to complete the process

Verifying Your Place of Primary Use Address

This address determines the tax rates for your wireless bill. It has to be a physical address. If you have multiple users, each one of them may have a different address. Ensure that the primary place of use address is always updated.

How to Verify Your Billing Address

Your billing address is the address where your paper bill is mailed. You can't update the billing address on your account if your account is less than 30 days old or your first payment has not been processed yet.

Transfer of Billing Responsibility

You can transfer the ownership of your account to another person with the Transfer of Billing Responsibility option. The new owner will be responsible for all the responsibilities of the account.

Who Can Manage AT&T Wireless Online Account

The account owner decides who can manage the account. They are financially responsible for the account. Their name is listed on the bill. An account owner is established at the type of setting up the account. Primary and secondary account users can perform other tasks on the account.

Another option is to contact the customer support team and ask for help. You may also contact the support team for other issues. The best way to contact AT&T Wireless is on the phone. The customer service agents are friendly and helpful. They will help you find the most appropriate help for your problem. You may need to call the customer support agents a few times. Another option to speak with a representative is on live chat.

If you don't need to speak with an agent, you may seek help on Facebook/messenger. You get the chance to get the opinions of other customers.

Consider seeking support on the help desk before contacting the customer service team. The help desk covers some of the most common issues that you may experience. When seeking support on the help desk, the customer care agents may ask you to continue your communications on the phone.