How Do I Upgrade My AT&T Wireless Phone?

Upgrading an AT&T wireless phone is quick, easy and affordable, primarily for customers who want to replace their current device with a newer model. While you must follow requirements, you can qualify for the latest wireless phone in minutes. Read about the upgrade process and how you can trade for a new or refurbished device.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Customers opt to upgrade their AT&T wireless phones for various reasons. Whether they want to keep up with a current trend or their older model is no longer functional, they can get a replacement. If you wish to trade in your device for the latest mobile edition, check out this article for more information about the upgrade process and how to determine your eligibility.

Trading in an AT&T Mobile Device

While upgrading an AT&T wireless phone is simple, not everyone qualifies for the service. Before applying for a new device model, ensure you pay your bill on time and your balance is $0. Otherwise, AT&T will reject your application, or you will receive a notification specifying your ineligibility. If your account has no pending issues and you're a long-time customer, you're likely to qualify for a phone and a promotional discount.

There are several additional factors to know before you upgrade:

  • Customers can trade in their current device to end an active installment plan.
  • All media such as music, movies, and photos are transferable during an upgrade.
  • An AT&T Customer account must be in good standing to be eligible for a new phone.
  • Some devices are used or refurbished and net a lower price than new, unused models.

While AT&T does not force customers to upgrade, they cease updates for older phones. If you choose to keep your current device longer, you may have issues protecting your data.

How to Upgrade an AT&T Wireless Phone

  1. Visit the AT&T wireless website at
  2. Log in to your account dashboard and open the "My Wireless" section.
  3. Scroll to "Upgrade My Device" and select the phone model you want to upgrade.
  4. Choose a new device to trade in with your current device.
  5. Choose "Amount Due Today" under the payment method, then click "Upgrade Now."

Contacting the AT&T Wireless Customer Service Department

While AT&T Wireless does not have a live chat option available, you can contact a customer agent via phone. The average wait is 38 minutes, depending on your time zone and the company's call volume. However, you could connect with a representative sooner by using live chat as an alternative. Ensure that your inquiry is straightforward and comprehensive for the best solution for your issue.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Upgrade My AT&T Wireless Phone?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Upgrade My AT&T Wireless Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

AT&T Wireless

Asked 2 years ago
Updated a year ago
Viewed 710,064 times
AT&T Wireless
Upgrade an AT&T Wireless Phone
Trading in an AT&T Mobile Device

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!