How Do I Upgrade My AT&T Wireless Phone?

Upgrading an AT&T wireless phone is quick, easy and affordable, primarily for customers who want to replace their current device with a newer model. While you must follow requirements, you can qualify for the latest wireless phone in minutes. Read about the upgrade process and how you can trade for a new or refurbished device.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Customers opt to upgrade their AT&T wireless phones for various reasons. Whether they want to keep up with a current trend or their older model is no longer functional, they can get a replacement. If you wish to trade in your device for the latest mobile edition, check out this article for more information about the upgrade process and how to determine your eligibility.

Trading in an AT&T Mobile Device

While upgrading an AT&T wireless phone is simple, not everyone qualifies for the service. Before applying for a new device model, ensure you pay your bill on time and your balance is $0. Otherwise, AT&T will reject your application, or you will receive a notification specifying your ineligibility. If your account has no pending issues and you're a long-time customer, you're likely to qualify for a phone and a promotional discount.

There are several additional factors to know before you upgrade:

  • Customers can trade in their current device to end an active installment plan.
  • All media such as music, movies, and photos are transferable during an upgrade.
  • An AT&T Customer account must be in good standing to be eligible for a new phone.
  • Some devices are used or refurbished and net a lower price than new, unused models.

While AT&T does not force customers to upgrade, they cease updates for older phones. If you choose to keep your current device longer, you may have issues protecting your data.

How to Upgrade an AT&T Wireless Phone

  1. Visit the AT&T wireless website at https://www.att.com/wireless.
  2. Log in to your account dashboard and open the "My Wireless" section.
  3. Scroll to "Upgrade My Device" and select the phone model you want to upgrade.
  4. Choose a new device to trade in with your current device.
  5. Choose "Amount Due Today" under the payment method, then click "Upgrade Now."

Contacting the AT&T Wireless Customer Service Department

While AT&T Wireless does not have a live chat option available, you can contact a customer agent via phone. The average wait is 38 minutes, depending on your time zone and the company's call volume. However, you could connect with a representative sooner by using live chat as an alternative. Ensure that your inquiry is straightforward and comprehensive for the best solution for your issue.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Upgrade My AT&T Wireless Phone?

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