How do I report an outage to AT&T Wireless?

In a nutshell: If you experience an AT&T wireless outage, report it by going to the AT&T home page, clicking on the magnifying glass, typing "Out"

Introduction

It can certainly be frustrating when you're trying to use your cell phone, and there seems to be an AT&T wireless outage. Reporting it can be helpful for notifying the company that there's an issue so you can resume your service.

What You'll Need

Cell phone

Go to the AT&T Home Page

Visit the AT&T home page.

How do I report an outage to AT&T Wireless? (Step 1)

Find the Magnifying Glass

Locate the magnifying glass at the top of the AT&T home page.

Click on the Magnifying Glass

Click on the magnifying glass, which will open the search bar that says, "I'm looking for..."

How do I report an outage to AT&T Wireless? (Step 3)

Start Typing

Type "Out" in the search bar.

How do I report an outage to AT&T Wireless? (Step 4)

Locate the Direct Link

Typing "Out" in the search bar will pull up several possible options. The first should say "Direct link" with "Outages in my zip code" underneath.

Click on the Link

Click on "Outages in my zip code," which will take you to the "Service outage info" page.

Fill Out Your Information

Enter your state, AT&T Wireless, and your address. Make sure the information is entered correctly.

How do I report an outage to AT&T Wireless? (Step 7)

See if There's an Outage in Your Area

Once you've filled in your information, click the blue and white button that says, "Check for outages."

Read the Response

If there's an outage, the website will state as such. If there's not, it will say, "Your AT&T service status: Wireless" followed by a green check mark. After the check mark, it will say, "All clear! No outages to report. We didn't find any outages in your area. Still having issues? Get wireless help."

How do I report an outage to AT&T Wireless? (Step 9)

Contact AT&T Wireless

If your service isn't working and you still can't make calls or send texts, consider contacting AT&T customer support.

Conclusion

If there's no sign of an outage in your area, contacting AT&T can help you learn more about what's happening. Reach out to them as soon as possible to determine a resolution.

Why does GetHuman Write How-to Guides for AT&T Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I report an outage to AT&T Wireless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.