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How Do I Downgrade My AT&T Wireless Package?

In a nutshell: One of the main reasons AT&T customers downgrade their wireless plans is cost. Some may no longer be able to afford their current plan, while others may not be using all of its features, prompting them to switch to a lower-tier option. Thankfully, downgrading your AT&T Wireless plan is quick and easy if you’re looking to save money. So, if you’re not using all the features or simply want a more basic plan, continue reading for step-by-step instructions on how to downgrade your AT&T Wireless plan.

Jeff Whelpley is the editor / author responsible for this content.
Apr 28, 2026

Introduction

One of the main reasons AT&T customers downgrade their wireless plans is cost. Some may no longer be able to afford their current plan, while others may not be using all of its features, prompting them to switch to a lower-tier option. Thankfully, downgrading your AT&T Wireless plan is quick and easy if you’re looking to save money. So, if you’re not using all the features or simply want a more basic plan, continue reading for step-by-step instructions on how to downgrade your AT&T Wireless plan.

Click Change My Plan

Visit the Wireless Support page and select Change My Plan. You may be asked to sign in to your account if you’re not already logged in.

Before changing your plan, check if you qualify for AT&T Signature Savings Program discounts, which can help you save on your monthly bill. If you have multiple lines on your account, each line may also be eligible for the discount. To check your eligibility, complete the form on the Signature Savings Program page and select Check Eligibility.

Veterans, active-duty military members, and their families may also qualify for AT&T Appreciation Savings, which offers additional discounts on eligible wireless plans. To receive this discount, you must be on an eligible plan, such as AT&T Extra 2.0, AT&T Premium 2.0, AT&T Value 2.0, or select older unlimited plans. If you believe you qualify, contact AT&T to learn more and apply. Note that AT&T also offers discounts to teachers and their families, and retired responders.

How Do I Downgrade My AT&T Wireless Package? (Step 1)

Sign In to Your Account

Enter your user ID and select Continue. Once signed in, you’ll be prompted to review your plan options. Be sure to carefully check what’s included in each plan. If you’d like to compare options, select Compare Plans.

How Do I Downgrade My AT&T Wireless Package? (Step 2)

Choose Select

After downgrading your plan, please choose 'Select'. Then, follow the on-screen prompts to downgrade your wireless plan.

Click Change Plan

Be sure to review your plan before changing it. Should you have any questions, feel free to chat with AT&T Support or call them directly.

How Do I Downgrade My AT&T Wireless Package? (Step 4)

Contact AT&T

Are you having trouble downgrading your AT&T wireless plan? You can contact AT&T directly by phone or chat and ask to speak with a representative who can assist you with downgrading your plan. However, if your goal is to save money, it may be worth asking about available discounts first. If no discounts are available, you can then explore options to downgrade your plan or bundle your services to reduce your monthly bill.

You can also visit a nearby AT&T store if you prefer to speak with a representative in person. Be sure to call ahead to schedule an appointment.

How Do I Downgrade My AT&T Wireless Package? (Step 5)

Conclusion

Are you planning to downgrade your AT&T wireless plan? Keep in mind that AT&T Unlimited Plus, Plus Enhanced, Double Pay, Unlimited Choice, and Unlimited Choice II will have a price increase. We suggest contacting AT&T for other plans that are affected. You may also just visit the Billing Center and sign in. Then, scroll to Read Bill and Payment Info, then News and Offers. If the plan is affected, you'll get a notice. Still have questions about downgrading a wireless service with AT&T? Get in touch with Customer Support as soon as possible.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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