How Do I Unlock My AT&T Wireless Phone?
In a nutshell: If you have an AT&T phone that you want to unlock, you first need to meet several criteria to be eligible for it. Once you qualify, the unlocking procedure is rather fast and easy.
Introduction
If you have an AT&T phone that you want to unlock, you first need to meet several criteria to be eligible for it. Once you qualify, the unlocking procedure is rather fast and easy.
What You'll Need
To be eligible for unlocking, your device must have been purchased at least 60 days ago, it must be fully paid off, it cannot have been reported as being lost or stolen, it cannot have been involved in fraud, and your AT&T bill cannot be past due.Some Apple, Samsung, and Google devices will automatically unlock once they become eligible for unlocking. Before submitting an unlock request, check to see if your device has already been unlocked for you.AT&T Prepaid phones must have been in use for a minimum of 6 months before they can be unlocked.If you are deploying for active duty in the military, you can unlock your device before you have fully paid it off. Just let AT&T know that this is the case when you submit your unlock request and send a copy of your deployment documents via email.With some phones, you will need to enter an unlock code after following the steps below. Your confirmation email will indicate if this is the case.Certain phones will require you to put a non-AT&T SIM card into your phone and restart it to finalize the unlocking process after following the steps below. Your confirmation email will indicate if this is the case.Even if you are not an AT&T customer, you can still unlock your AT&T phone. Just skip to step 6 below to begin.
Go to the AT&T home page.
AT&T home page
Click on the account icon in the upper right hand corner.
A dropdown menu will appear.
Click on the "Sign in" button to sign in to your AT&T account.
From the account page, select the phone you want to unlock.
Look at the information for your phone and scroll down to the "Carrier lock" section.
If it says "SIM locked" then your phone is still locked, and you will need to submit an unlock request. If it doesn't, your phone is already unlocked.
Dial *#06# on your phone.
You will be given your phone's IMEI number, which you will need to unlock it.
Go to AT&T's device unlock page.
AT&T device unlock page
Enter the requested information and follow the prompts to submit a request to unlock your phone.
Check your email.
Within 24 hours of sending the request, AT&T will send you a confirmation email with further instructions.
Click the link in the email to finalize your unlocking.
If you do not click the link within 24 hours, it will expire. You will then have to file a new request if you still want to unlock your phone.
Conclusion
If the online unlocking process described above does not work, or if you have any questions about it, call the AT&T customer service call center to speak to someone who can help you. The customer service center is open 24 hours a day, 7 days a week.
Further questions?
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