In a nutshell: It can be frustrating when you try to use your AT&T wireless service only to discover it's not working properly. Reporting it to the company is important, especially if you want a fast resolution. Keep reading for information on how to attempt to troubleshoot it yourself and what you should do if you need assistance.
It can be frustrating when you try to use your AT&T wireless service only to discover it's not working properly. Reporting it to the company is important, especially if you want a fast resolution. Keep reading for information on how to attempt to troubleshoot it yourself and what you should do if you need assistance.
Visit the AT&T website.
Locate the AT&T menu on the homepage. It's represented by three horizontal lines in the upper-left corner of the website.
Click on the three horizontal lines to expand the AT&T menu.
Scroll down the AT&T menu until you locate the "Support" section.
Click on "View all support," which will take you to the AT&T support page. It says "Welcome to AT&T Support" at the top.
Look for the "Wireless" section on the AT&T support page. It should be the first section on the page.
Look for the "Get help with calling issues >" link within the "Wireless" section. It should be the second option, between "Set up mobile hotspot >" and "Set up voicemail >."
Click on "Get help with calling issues >." This will cause the "Troubleshoot wireless call issues" page to pop up.
Read through the "Troubleshoot wireless call issues" page, which provides tips you can try to rectify the situation.
Try the troubleshooting tips on the "Troubleshoot wireless call issues" page. If it doesn't work, continue reading.
Reach out to AT&T customer service if you weren't able to get your service working. A representative can look into what the issue may be, such as if there's a service outage in your area or if there was a disruption to your service. Put your phone on speaker when you call. This can allow you to converse with the AT&T representative while you follow along with their instructions in case they need you to navigate your account. It can be helpful to take notes for future reference. Write down the time and date you called, along with the representative's name. You should also write down the results of the call, such as whether you need to do anything further or if the problem should be fixed.
Whether your problem involved texting or calling, test your phone to make sure it's now working properly. If it's not, contact AT&T customer support again for further assistance.
If your AT&T service isn't working properly and you weren't able to fix the situation on your own, it's best to contact the company immediately to determine the reason. An AT&T representative can assist you with the process.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies