Learn how to report a service outage to AT&T Wireless in a few simple steps.
AT&T Wireless is an American telecommunications company offering wireless mobile phone, TV, and Internet services to its customers. The company has over 162 million customers throughout the United States, including the U.S. Virgin Islands and Puerto Rico. If you're an AT&T Wireless customer and are currently experiencing an outage, follow any of the steps outlined below to report the service outage.
You can check if there are any known service outages in your area first.
AT&T has a ‘Mark the Spot' app for smartphones to make reporting dropped calls and network issues easier. You can download the app in the app store.
If the above options are giving you issues or you prefer to talk to someone on the phone, you can call into the AT&T Wireless customer support team. Give the customer service representative your current location so they can check if there are any known outages. If there aren't any reports of outages, the customer service agent will walk you through the next steps.
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