Wayfair Phone Number

Call Wayfair customer service faster with GetHuman

  • Calls Wayfair's Customer Service department
  • The average hold time is 12m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Track an Order, Place an Order, Update Info, Complaint, and Return or Refund an item.
  • Reach a live Wayfair agent: Press 3 then 3

Calling Wayfair Customer Care at 877-929-3247

Feb 6, 2024

This line is a service number set up for customers of the online retailer Wayfair. Some online retailers have a reputation for being difficult to get a hold of via phone. However, I was able to quickly connect with a customer representative to make a change to an order I had recently placed.

When I called, I was greeted with a short and sweet automated message that offered only two options: receive assistance with an already existing order or place a new order. Although it’s sometimes helpful to have a lot of choices, it was nice to encounter an online menu that seemed specifically designed to route your call to the appropriate place as quickly as possible. It took less than 30 seconds from dialing to get my call pointed in the right direction. 

The intent of my call was to speak with a customer rep about a set of bed pillows I had recently purchased. I was hoping to change the delivery location, having realized I wouldn’t be home to receive the delivery on the appointed day. 

After selecting the menu option dedicated to already existing orders, the automated system informed me that it was having trouble pulling up my order. Wayfair’s automation software evidently recognizes customers by phone number and attempts to match that number to your existing order. I had placed my order via cell phone but was making this call from my work number. 

I was prompted to enter the number I had used for my order. Upon doing so, I was connected to a customer rep within seconds. The rep was extremely friendly and had the details of my most recent order pulled up very quickly. I asked if it was possible to change the delivery address on the order. Fortunately, my pillows had not yet shipped, and the rep was able to easily make the switch. 

My experience calling the Wayfair customer service line couldn’t have been much simpler. I was able to accomplish my goal in less than five minutes total. Should a call to Wayfair be unsuccessful, the company also provides chat-based customer assistance via its website. Both this phone line and the chat-based assistance are available to customers from 8 a.m. to midnight EST on weekdays, with slightly shorter service hours on weekends. 

Based on my call to Wayfair, I would certainly feel confident calling this number again to receive customer assistance with an order. The entire experience was streamlined from start to finish, with each part of the system seemingly designed to deal with common order-related questions and requests as quickly and efficiently as possible.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Ich bin Lieferant und habe ein Produkt verkauft. Wie gehe ich voran? Wie l*uft der n*ch...
I received a mattress in a box I did not order
I ordered this product order number ********** (coffee table). I have been waiting for...
Please send me aQRcode so I can return a lamp
I purchase a cosmo package deal back in May you just not being able to hook the dishwas...
Matters related to opening castlegate*I want to activate CG, but after filling in the i...
Today after placing my first PO************ with Wayfair, i received an e-mail with a...
Price confusion on an item in cart.
Need some dimensions **I want a phone call. No email
ERC employees phone number
I ordered two chairs - I only received one chair .
Hi! My order number is ********** Kinnls leather executive chair.*FedEx tracking number...
We have requested a delivery appointment for *****, Appointment Confirmation...

Wayfair Customer Phone Number 877-929-3247 - Stats

Phone number to dial877-929-3247
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait12 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, email, chat
Quality of communication84%
Quality of help67%
Customer votes3,431
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Wayfair's Best Toll-Free/800 Customer Phone Number

This is Wayfair's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wayfair agent. This phone number is Wayfair's Best Phone Number because 72,288 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-929-3247 include Track an Order, Place an Order, Update Info, Complaint, Return or Refund an item and other customer service issues. The Wayfair call center that you call into has employees from Maine, Massachusetts and is open 24 hours, 7 days according to customers. In total, Wayfair has 1 phone number. It's not always clear what is the best way to talk to Wayfair representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Wayfair?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Wayfair. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Wayfair, including live chat and email and their website / help desk. Visit our Wayfair Customer Service page for more information.
Wayfair Customer Service

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