How Do I Unlock My Wayfair Account?

Wayfair takes customer security seriously, and when it detects suspicious activity on your account, it will lock it. You learn your account has been locked when you attempt to log in, and you are prompted to reset your password. Follow the prompts to have a reset link emailed to you, then use that link to create a new, stronger password.

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

Wayfair is an online retailer selling home goods and furniture to millions at a fraction of the cost brick and mortar retailers charge. As a customer, you want to be able to get into your account and shop any time, but what happens when you are locked out? How do you unlock your Wayfair account? You can learn more about shopping at Wayfair by contacting customer support here, and below is information you need to unlock your account.

Why Accounts are Locked

When Wayfair detects suspicious activity in an account, it will lock it to prevent loss to the customer and to Wayfair. You will know your account is locked when you try to log in with your current login credentials, and you will be prompted to reset your password.

Steps to Unlock Your Account

There are two routes you can take when you realize your account is locked: unlock it (reset password), or contact customer support here and request the account be deleted.

Resetting Your Password

You can reset your password online. Follow these steps:

  1. Open Wayfair's website in your browser.
  2. Click "Menu."
  3. From the drop-down menu, select "Sign In."
  4. Enter your email address and click "Continue."
  5. When prompted to enter the password, click "Forgot password." You may also simply be prompted to reset your password because it has been locked.
  6. Check your email inbox for correspondence from Wayfair. Click the "reset password" link the body of the email.
  7. Create a new password and click "Enter."
  8. You will now be logged in and able to shop Wayfair.
  9. Check your account for any fraudulent purchases, remove any saved payment information from your account, and check your bank for suspicious activity on your account.

If you have difficulty resetting your password online, you can call Wayfair customer support here for assistance.

Tips on Setting a Stronger Password

When your password has been compromised, you want to make sure your new one is harder to hack. Below are tips to setting a stronger Wayfair password.

  1. Use a combination of letters, numbers and symbols in your password.
  2. Do not use easy to guess words or number combinations (such as pet's names or dates of birth).
  3. Alternate lower case and upper case letters throughout the password.
  4. Do not use the same password for all your accounts.
  5. Update/change your passwords regularly to prevent accounts from becoming compromised.

Wayfair takes steps to help secure customer accounts, but sometimes compromised accounts happen. When your account needs a reset, you can quickly get access to your account by updating your password. For more information on account security, contact Wayfair customer support here.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Unlock My Wayfair Account?

Why does GetHuman Write How-to Guides for Wayfair Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Wayfair in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Unlock My Wayfair Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
Viewed 575,854 times
unlock your Wayfair account
reset password
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!