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Jeep Customer Service

Phone Number & Contact Info

Jeep's Best Phone Number

877-426-5337
Toll-free·Calls Customer Service·Most popular Jeep number
Q:

How do I talk to a live human at Jeep?

A:Press 0 at each prompt, ignoring messages. No voice mail after hours.
Q:

Does Jeep offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-11pm, Sat 9am-5pm EST. The least busy day is Saturday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

Jeep Customer Phone Numbers

Roadside Assistance

800-521-2779
Toll-free · 24 hours, 7 days · Calling this Jeep number should go right to a real human being ·

Warranty Customer Service

800-992-1997
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. No voice mail after hours. · Which of these can I help you with? You can say Roadside assistance, recall info, Uconnect or Bluetooth, Mopar protection, or you can say it's for something else.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Jeep phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages. No voice mail after hours.
Here is how our research team describes the way the Jeep phone system greets you: Which of these can I help you with? You can say Roadside assistance, recall info, Uconnect or Bluetooth, Mopar protection, or you can say it's for something else.
Below are some clips we've found from Jeep's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling the Jeep customer assistance center.
Which of these can we help you with? Say roadside assistance, recall information, Uconnect in Bluetooth.
Mopar vehicle protection, or say, it's for something else."
Excerpt from a call with Jeep
Monday, April 22, 2024 8:36 PM

The first phone menu

"Thank you for calling the Jeep customer assistance center. Which of these can we help you with? Say roadside assistance, recall information, Uconnect in Bluetooth, Mopar vehicle protection, or say it's for something else. You can say roadside assistance, recall information, uconnect in Bluetooth, Mopar vehicle protection, or say it's for something else. You said it's for something else. Is that correct? Okay. Something else.
If you are calling to get an update on your vehicle order, say order or press one.
If you are calling to find your closest dealer, or for scheduling an appointment at a dealer, say dealer or press two."
Excerpt from a call with Jeep
Tuesday, April 16, 2024 9:58 PM

What are the hours and when should I call?

Jeep operates the call center for this 877-426-5337 phone number Mon-Fri 7am-11pm, Sat 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 114 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jeep phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jeep staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Jeep is Saturday. The most busy day to call is Friday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 114 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Jeep

In summation, the best day to call Jeep is Wednesday.

Calling this Jeep Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jan 3, 2024

I bought a brand-new Jeep Wrangler about 3 months ago. Everything has been great, and I love cruising down the shoreline in the Jeep with the doors off and the wind in my hair. However, I've noticed in the last few weeks that the AUX input is not working the way it should. At first, I thought that my cable was going bad, so I went ahead and replaced the charging cable. I thought that might fix my issues, but the audio started going in and out from my phone again and then quit again. I quickly realized that if I played with the plug, it worked, which means the AUX input is likely the issue. 

That wasn't the news I wanted to hear, and since the Jeep is so new it made me think that something was wrong with the way it was manufactured. I'm the sole owner of the car and there are no children or anyone else playing with the AUX. There was no reason for it to die out on me like this so soon after buying the car, so I decided to call Jeep to talk to them about the warranty process and how I get this repaired. 

Lucky for me, when I purchased the Jeep, I opted for the extra electrical insurance as part of the deal. When I called, I was amazed to find out how many cars fall under the umbrella of the manufacturer, and the warning I got about the long line had me worried I might be waiting forever. However, I ended up done in about 15 minutes so while it wasn't the shortest phone call, it certainly wasn't the worst either. 

When I first called, a voice assistant picked up and said, "Thank you for calling the Jeep customer service center. We are currently experiencing a higher rate of phone calls than usual. You may experience a longer wait time. We apologize for any inconvenience. Which of these can we help you with, you can say roadside assistance, recall information, Uconnect and Bluetooth, vehicle protection, or say, it’s for something else." This was the part that had me slightly concerned, but I just said something else and hoped for the best.

It then gave me a new list of options or to once again say something else, which I did because I didn't need to find a dealer. Then it asked what kind of make and model vehicle I had, which was a Jeep Wrangler, and if I had the VIN accessible. Since I had my warranty paperwork out, I did have the VIN on the purchase agreement so I went ahead and put it in and then sat in the hold line for a bit. About 10 to 12 minutes later, I was talking to Erica about my warranty and what Jeep could do for me. If you have some patience, the overall process isn't bad at all. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Jeep

If you have time to do a bit of reading before you call Jeep, we recommend you read over some of our problem-specific articles.

Can I tow with a Jeep?

Yes, Jeeps are excellent vehicles for towing. With their strong engine power and robust build, Jeeps are more than capable of handling towing tasks. The towing capabilities of a Jeep vary depending on the specific model and trim. However, most Jeeps can tow a considerable amount of weight, ranging from 2,000 pounds to 7,200 pounds. Whether you need to tow a trailer, boat, or even another vehicle, a Jeep can handle the job. To ensure safe and efficient towing, it is important to equip your Jeep with the appropriate towing package, such as a hitch receiver and trailer brake control. Always refer to your Jeep's owner's manual for specific towing capacities and guidelines to maximize performance and safety.

Are Jeeps good for off-roading?

Yes, Jeeps are highly renowned for their exceptional off-roading capabilities. Designed with ruggedness in mind, Jeeps offer unmatched performance and durability on challenging terrains. Equipped with advanced four-wheel drive systems, solid axles, high ground clearance, and specialized suspension, Jeeps can conquer various off-road obstacles with ease. Whether it's crawling over rocks, traversing through muddy trails, or climbing steep hills, Jeeps excel in providing reliable traction, stability, and maneuverability. Their excellent articulation, water fording abilities, and powerful engines further enhance their off-roading prowess. Moreover, Jeep's legendary brand heritage, supported by decades of off-road expertise, ensures that every Jeep vehicle is built to endure the toughest conditions. Therefore, whether you're an adventure seeker or an outdoor enthusiast, Jeep vehicles offer a thrilling and dependable off-roading experience.

What is Jeep's warranty policy?

Jeep's warranty policy aims to provide peace of mind to customers. New Jeep vehicles are covered by a standard warranty, which typically lasts for three years or 36,000 miles, whichever occurs first. This warranty offers comprehensive coverage for defects in materials or workmanship. Additionally, Jeep offers a five-year or 60,000-mile powertrain limited warranty, designed to protect critical components such as the engine, transmission, and driveline. Added reassurance comes from a rust-through coverage for five years or unlimited miles. Jeep also provides a three-year or 36,000-mile roadside assistance program, ensuring help in case of emergencies. Please note, specific details may vary, and it is advisable to consult the official Jeep website or contact a dealership for precise warranty information for the desired model.

Top Jeep customer service problems

Click the link above to get answers to just about any Jeep customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Jeep, and their purpose. Are any of these similar to the reason you are trying to call?
Technical question about tire alarm: "I'm trying to find out on my 2022 Jeep Grand Cherokee if when you put air in the tires, if the alarm sounds."
- From a call lasting 5m 46s , Mar 4, 2024 9:08 PM
How to use Uconnect: "I'm just trying to find out how do I connect the Uconnect to the phone and stuff."
- From a call lasting 6m 41s , Feb 24, 2024 3:07 PM
Registration issue due to recall: "My registration is past due now because of a recall, DMV suggested getting a case number from you."
- From a call lasting 9m 52s , Feb 22, 2024 7:04 PM
Roadside assistance complaint: "I ended up having to call triple a to have it towed."
- From a call lasting 7m 49s , Feb 20, 2024 10:28 PM
Carplay and reverse camera issues: "My Jeep's Carplay and reverse cameras are not working - need help fixing them."
- From a call lasting 5m 56s , Feb 9, 2024 7:34 PM

More Jeep Customer Service Contacts

There are of course other ways to contact Jeep customer service besides the phone. Below we list the best ones, by medium.

Jeep Customer Service Live Chat

fcacommunity.force.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Jeep provides this option.

Jeep Customer Help Desk / Web Support

fcacommunity.force.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Jeep customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Jeep's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jeep agent. This phone number is Jeep's best phone number because 5,742 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-426-5337 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Jeep first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Jeep has 3 phone numbers. It's not always clear what is the best way to talk to Jeep representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Jeep. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jeep. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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