Jeep Phone Number

Call Jeep customer service faster with GetHuman

  • Calls Jeep's Customer Service department
  • The average hold time is 4m
  • Hours are Mon-Fri 7am-11pm, Sat 9am-5pm EST
  • The best time to call is 2:30pm
  • Popular issues for this call center: Where to buy, Complaint, Repairs, and Returns.
  • Reach a live Jeep agent: Press 0 at each prompt, ignoring messages. No voice mail after hours.
  • What you hear when you call: Which of these can I help you with? You can say Roadside assistance, recall info, Uconnect or Bluetooth, Mopar protection, or you can say it's for something else.

What to expect when you call

They may ask you to say or enter information
"Thank you for calling the Jeep customer assistance center.
Which of these can we help you with?
Say roadside assistance, recall information, Uconnect in Bluetooth, Mopar vehicle protection, or say it's for something else."
Excerpt from a call with Jeep
Tuesday, March 26, 2024 4:43 PM
The first phone menu
"Thank you for calling the Jeep customer assistance center. Which of these can we help you with? Say roadside assistance, recall information, Uconnect in Bluetooth, Mopar vehicle protection, or say it's for something else. You said recall information. Is that right? Okay. Recall information.
For assistance with finding a dealer to service your recall, please say dealer or press one.
For assistance with submitting a reimbursement claim for recall work done, please say reimbursement or press two."
Excerpt from a call with Jeep
Thursday, February 22, 2024 7:04 PM

Calling Jeep Customer Care at 877-426-5337

Jan 3, 2024

I bought a brand-new Jeep Wrangler about 3 months ago. Everything has been great, and I love cruising down the shoreline in the Jeep with the doors off and the wind in my hair. However, I've noticed in the last few weeks that the AUX input is not working the way it should. At first, I thought that my cable was going bad, so I went ahead and replaced the charging cable. I thought that might fix my issues, but the audio started going in and out from my phone again and then quit again. I quickly realized that if I played with the plug, it worked, which means the AUX input is likely the issue. 

That wasn't the news I wanted to hear, and since the Jeep is so new it made me think that something was wrong with the way it was manufactured. I'm the sole owner of the car and there are no children or anyone else playing with the AUX. There was no reason for it to die out on me like this so soon after buying the car, so I decided to call Jeep to talk to them about the warranty process and how I get this repaired. 

Lucky for me, when I purchased the Jeep, I opted for the extra electrical insurance as part of the deal. When I called, I was amazed to find out how many cars fall under the umbrella of the manufacturer, and the warning I got about the long line had me worried I might be waiting forever. However, I ended up done in about 15 minutes so while it wasn't the shortest phone call, it certainly wasn't the worst either. 

When I first called, a voice assistant picked up and said, "Thank you for calling the Jeep customer service center. We are currently experiencing a higher rate of phone calls than usual. You may experience a longer wait time. We apologize for any inconvenience. Which of these can we help you with, you can say roadside assistance, recall information, Uconnect and Bluetooth, vehicle protection, or say, it’s for something else." This was the part that had me slightly concerned, but I just said something else and hoped for the best.

It then gave me a new list of options or to once again say something else, which I did because I didn't need to find a dealer. Then it asked what kind of make and model vehicle I had, which was a Jeep Wrangler, and if I had the VIN accessible. Since I had my warranty paperwork out, I did have the VIN on the purchase agreement so I went ahead and put it in and then sat in the hold line for a bit. About 10 to 12 minutes later, I was talking to Erica about my warranty and what Jeep could do for me. If you have some patience, the overall process isn't bad at all. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Jeep Customer Phone Number 877-426-5337 - Stats

Phone number to dial877-426-5337
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-11pm, Sat 9am-5pm EST
Best time to dial2:30pm
Average wait4 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat
Quality of communication73%
Quality of help71%
Customer votes576
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Jeep's Best Toll-Free/800 Customer Phone Number

This is Jeep's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jeep agent. This phone number is Jeep's Best Phone Number because 5,742 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-426-5337 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Jeep first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Jeep has 3 phone numbers. It's not always clear what is the best way to talk to Jeep representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Jeep?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Jeep. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Jeep, including live chat and their website / help desk. Visit our Jeep Customer Service page for more information.
Jeep Customer Service

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