Barnes & Noble Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Barnes & Noble number
Q:How do I get a live human at Barnes & Noble?
A:This is the number to call regarding your ONLINE orders from Barnes & Noble. Press 0 for human.
Q:Does Barnes & Noble offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 9am-9pm EST. The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.

More Barnes & Noble Customer Phone Numbers

866-238-7323 - Member Services
Toll-free · When asked for your account or car number, press 0 (You will need to press 0 multiple times). Next, say "Representative". · Do you know your membership number? You can say "Yes" or press 1. Say "No" or press 2.
800-295-3029 - Gift Card Customer Service
Toll-free · Don't press any numbers until the voice tells you to press "6" for customer service. For help with gift cards. · Gift Card Customer Service - To get your balance, have your card number available and press 4.
212-633-3300 - Corporate Offices
Direct to Corporate Office - Print · Corporate Office - If you know the name of the person you are trying to reach, say their name or enter the first 3 letters of their name. For customer service, press 3. For the operator, press 9.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Barnes & Noble phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: This is the number to call regarding your ONLINE orders from Barnes & Noble. Press 0 for human.
Here is how our research team describes the way the Barnes & Noble phone system greets you: For membership, press 1. For order status, press 2. To place an order, press 3. For billing and account inquiries, press 4. For Nook, eBook, and audiobook inquiries, press 5. For anything else, say "other" or press 0.
Below are some clips we've found from Barnes & Noble's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Welcome to Barnes and Noble. Did you know BNN rewards and premium members now earn stamps for most digital book purchases? Download the free Barnes and Noble Nook app to see our large collection of ebooks and audiobooks.
Please listen carefully as our menu options have changed.
For membership, press or say one. For order status, two."
Excerpt from a call with Barnes & Noble
Friday, March 15, 2024 7:39 PM

What are the hours and when should I call?

Barnes & Noble operates the call center for this 800-843-2665 phone number Mon-Sun 9am-9pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Barnes & Noble phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Barnes & Noble staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Barnes & Noble is Sunday. The most busy day to call is Friday, which averages 650% more phone calls by comparison. Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Barnes & Noble is Wednesday.

Why call this Barnes & Noble number?

Below is a sample of recent calls to Barnes & Noble, and their purpose. Are any of these similar to the reason you are trying to call?
Checking on book order: "I ordered books for my nephew two weeks ago and sent them to the Michigan Department of Corrections."
- From a call lasting 1m 48s , Mar 25, 2024 8:26 PM
Billing inquiry: "They're taking three extra subscriptions out of my checking account and I only have one."
- From a call lasting 9m 22s , Mar 23, 2024 7:28 PM
Unauthorized charges: "I don't know why they're taking out sixteen dollars out of my account."
- From a call lasting 27m 49s , Mar 23, 2024 6:58 PM
Order cancellation assistance: "I've been trying to cancel an order."
- From a call lasting 2m 48s , Mar 15, 2024 7:39 PM
Inquiring about store location: "Is this the Toledo store?"
- From a call lasting 3m 23s , Feb 23, 2024 6:55 PM
Unauthorized app sign-up: "I got signed up for your for your app, and I never did anything to confirm or sign up."
- From a call lasting 38m 21s , Feb 22, 2024 6:13 PM
Missing book from order: "We received two of the books but not the third one, which is 'A Proven Way to Catch Catfish'."
- From a call lasting 4m 57s , Feb 6, 2024 6:14 PM
Email changed, lost books: "My problem is I changed my email and lost all my books on my Nook app."
- From a call lasting 16m 36s , Jan 26, 2024 12:51 AM

My Experience Calling 800-843-2665

Mar 12, 2024

I had an issue with renewing my Barnes & Noble rewards membership and the lady at the checkout wasn't sure why it didn't automatically renew. She offered to let me do it there at the checkout, but I was worried that I would end up getting changed a second time since I was on auto-renew so I decided to just call. I have had companies mess accounts up this way, and even ended up with dual accounts in the past, so it seemed a phone call to the company was the best way to resolve the issue. 

The only issue was I feared that I would end up on hold for hours because Barnes & Noble is a huge company and I had no way to guess how busy they might be. They offer both in-sttore and online plactofrms to buy from as well as a decent list of digital files which I'm sure people need assistance with from time to time. There are also probably people like me who need help with their memberships. This is why I was so surprised that after two minutes I was on the line with a customer service agent. 

When I first called, an automated assistant greeted me with, "Welcome to Barnes & Noble. Did you know B&N rewards and members now earn stamps for most purchases?" It then continued to offer me the directory, "For membership, press or say 1. For order status, 2. To place an order, press 3. For account and billing inquiries, press 4. For Nook, ebook, or audiobook inquiries, press 5. For store locator 6. Or if you are calling for any other reason press or say zero and you will be connected with a customer service agent."

I said 1 because my problem surrounded my membership renewal issue and the automated assistant said, "Please hold a minute while I get you to someone who can help." Classical music played for about ten seconds, and then instantly I was greeted by a live customer service agent who said, "Thank you for calling Barnes& Noble, this is Lee how can I help you.” I was very impressed because in addition to being polite, Lee spoke clear and clean English, and it was refreshing to speak with someone who easily communicated with me. It took him about two minutes to look up the problem and offer me advice. I only spent about 5 minutes overall on the phone and my issue was completely resolved when I hung up the phone. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Barnes & Noble Customer Service

There are of course other ways to contact Barnes & Noble customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Barnes & Noble provides this option.
Email - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Barnes & Noble will reply our your email.
X (formerly Twitter)
@BN_care - Customer Service
Customer service Twitter feed
Barnes & Noble, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Barnes & Noble's website
As a last, sometimes only, resort- Barnes & Noble customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Barnes & Noble's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Barnes & Noble agent. This phone number is Barnes & Noble's best phone number because 11,262 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-843-2665 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Barnes & Noble first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter or email. In total, Barnes & Noble has 4 phone numbers. It's not always clear what is the best way to talk to Barnes & Noble representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Barnes & Noble. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Barnes & Noble. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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