Barnes & Noble Phone Number

Call Barnes & Noble customer service faster with GetHuman

  • Calls Barnes & Noble's Customer Service department
  • The average hold time is 33m
  • Hours are Mon-Sun 9am-9pm EST
  • The best time to call is 2:15pm
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live Barnes & Noble agent: This is the number to call regarding your ONLINE orders from Barnes & Noble. Press 0 for human.
  • What you hear when you call: For membership, press 1. For order status, press 2. To place an order, press 3. For billing and account inquiries, press 4. For Nook, eBook, and audiobook inquiries, press 5. For anything else, say "other" or press 0.

Calling Barnes & Noble Customer Care at 800-843-2665

Mar 12, 2024

I had an issue with renewing my Barnes & Noble rewards membership and the lady at the checkout wasn't sure why it didn't automatically renew. She offered to let me do it there at the checkout, but I was worried that I would end up getting changed a second time since I was on auto-renew so I decided to just call. I have had companies mess accounts up this way, and even ended up with dual accounts in the past, so it seemed a phone call to the company was the best way to resolve the issue. 

The only issue was I feared that I would end up on hold for hours because Barnes & Noble is a huge company and I had no way to guess how busy they might be. They offer both in-sttore and online plactofrms to buy from as well as a decent list of digital files which I'm sure people need assistance with from time to time. There are also probably people like me who need help with their memberships. This is why I was so surprised that after two minutes I was on the line with a customer service agent. 

When I first called, an automated assistant greeted me with, "Welcome to Barnes & Noble. Did you know B&N rewards and members now earn stamps for most purchases?" It then continued to offer me the directory, "For membership, press or say 1. For order status, 2. To place an order, press 3. For account and billing inquiries, press 4. For Nook, ebook, or audiobook inquiries, press 5. For store locator 6. Or if you are calling for any other reason press or say zero and you will be connected with a customer service agent."

I said 1 because my problem surrounded my membership renewal issue and the automated assistant said, "Please hold a minute while I get you to someone who can help." Classical music played for about ten seconds, and then instantly I was greeted by a live customer service agent who said, "Thank you for calling Barnes& Noble, this is Lee how can I help you.” I was very impressed because in addition to being polite, Lee spoke clear and clean English, and it was refreshing to speak with someone who easily communicated with me. It took him about two minutes to look up the problem and offer me advice. I only spent about 5 minutes overall on the phone and my issue was completely resolved when I hung up the phone. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

I have a barnes and noble rewards membership but it was never properly linked to a emai...
Every time I place my order, it states the order has “failed the verification process...
Hello, I ordered a book from you on May **, **** -more than three months ago and I stil...
My college did not renew their contract with Barnes and Noble and I would like to recei...
I haven’t received my order yet.
I want my Nook issue resolved.Nook says my email address does not match even though I h...
Hi,*for a couple of days now I haven't been able to get my vendor account verification...
Our organization has a tax exempt account set up with Barnes and Noble online. I need...
I purchased an e-book last night and received the wrong title, but the right author.
How do you activate a membership card on the app for Barnes & Noble
How do you activate the membership card on the app for Barnes & Noble
Question about availibility
All of my orders are being canceled saying "We're sorry, but we are unable to fulfill y...
Need to cancel order ***********

Barnes & Noble Customer Phone Number 800-843-2665 - Stats

Phone number to dial800-843-2665
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun 9am-9pm EST
Best time to dial2:15pm
Average wait33 minutes
Current wait33 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web, twitter, email
Quality of communication83%
Quality of help86%
Customer votes369
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Barnes & Noble's Best Toll-Free/800 Customer Phone Number

This is Barnes & Noble's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Barnes & Noble agent. This phone number is Barnes & Noble's Best Phone Number because 11,262 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-843-2665 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Barnes & Noble first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter or email. In total, Barnes & Noble has 4 phone numbers. It's not always clear what is the best way to talk to Barnes & Noble representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Barnes & Noble?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Barnes & Noble. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Barnes & Noble, including live chat and email and their website / help desk and their Twitter handle. Visit our Barnes & Noble Customer Service page for more information.
Barnes & Noble Customer Service

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