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Barnes & Noble Customer FAQ

Top Answers & How-to Guides

What is Barnes & Noble's Phone Number?

The question we are asked most often is about how to talk to Barnes & Noble customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Track My Barnes and Noble Order?

To track your Barnes and Noble order, go to their website first. After reaching the home page, click the "My Account" link in...

How Do I Change My Email Address on My Barnes & Noble Account?

You must have a barnesandnoble.com account to read their books online. There are several reasons why you might want to change...
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Recent Barnes & Noble Customer Questions

When you purchase a book what percentage off do you get with card?

Members of the Barnes & Noble membership program typically receive a 10% discount on most purchases, including books. Some promotions may offer greater discounts, so it’s always good to check for any special offers.
Asked Sep 28, 2025 8:01 PM

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Returns and Refunds

How Do I Return an Item to Barnes and Nobles?

This article discusses the steps to take if you need to return an item purchased at Barnes & Noble. It shares the different...
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What is the return policy for digital purchases on Barnes & Noble?

Barnes & Noble's return policy for digital purchases, such as eBooks, states that these items are generally non-refundable once...
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Can I return an item I purchased from Barnes & Noble in-store?

Items bought at Barnes & Noble stores can typically be returned at any retail location, ideally with a receipt. Returns are...
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Membership Information

How Do I Recover My Membership Number with Barnes and Noble?

If you wish to view your Barnes and Noble membership number, you can find it displayed in a box under the 'Memberships'...
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How Can I Recover My Membership Number from Barnes and Noble?

To recover your Barnes and Noble membership number, you must log into your Barnes and Noble account and scroll down to the...
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Can I use my Barnes & Noble membership to get discounts online?

Barnes & Noble memberships provide discounts on online purchases through the BN.com website. Members benefit from reduced...
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What are Barnes & Noble Plus benefits and how do I access them?

Barnes & Noble Plus is a subscription service that offers various benefits like discounts, free shipping, and exclusive...
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What is the membership program at Barnes & Noble and how does it work?

Barnes & Noble offers a membership program that provides numerous benefits, such as discounts on purchases in-store and online,...
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Are there exclusive events for members at Barnes & Noble?

Barnes & Noble offers exclusive events and benefits for its members, such as special discounts, early sales access, and...
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Order and Account Management

How Do I Track My Barnes and Noble Order?

To track your Barnes and Noble order, go to their website first. After reaching the home page, click the "My Account" link in...
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How Do I Change My Email Address on My Barnes & Noble Account?

You must have a barnesandnoble.com account to read their books online. There are several reasons why you might want to change...
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Do I need an account to make a purchase on Barnes & Noble?

Creating an account at Barnes & Noble for purchases is optional. Shoppers can buy items as guests, but accounts allow for order...
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Feedback and Suggestions

How Do I Give Feedback About My In-Store Experience to Barnes and Noble?

If you wish to give feedback about your experiences in any of the barnes and Noble stores follow these helpful tips.
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How can I suggest a title for Barnes & Noble to stock?

To suggest a title for Barnes & Noble to stock, one can visit their official website for specific submission guidelines,...
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Shipping and Pricing

Does Barnes & Noble offer international shipping?

Barnes & Noble mainly ships within the United States and does not generally offer international shipping. Exceptions might...
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Does Barnes & Noble have a price match policy?

Barnes & Noble does not have a traditional price match policy, but they often offer competitive pricing and occasional...
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Gift Cards and Products

What is the Barnes & Noble Kids' Club and how does it work?

The Barnes & Noble Kids' Club is a membership program for families with young children, providing benefits like a twenty...
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How do I find a specific book on the Barnes & Noble website?

To find a specific book on the Barnes & Noble website, users should go to the homepage, use the search bar to input the title,...
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What is the process for redeeming Barnes & Noble gift cards?

To redeem a Barnes & Noble gift card, customers can use it in-store by presenting it at checkout, where the cashier will...
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We look to the Barnes & Noble issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Barnes & Noble issues reported to GetHuman
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