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Air France Customer Service

Phone Number & Contact Info

Air France's Best Phone Number

800-237-2747
Toll-free·Calls Reservations·Most popular Air France number
Q:

How do I talk to a live human at Air France?

A:Press 1 for English, then wait for a representative. Do not press anything when prompted to.
Q:

Does Air France offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-11:00pm EST. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes and 47 seconds. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Air France phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then wait for a representative. Do not press anything when prompted to.
Here is how our research team describes the way the Air France phone system greets you: Flying Blue member, press the # key; otherwise, please wait.
Below are some clips we've found from Air France's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to the Air France service line. For English, press one. If you are a Flying Blue member, please press the pound key. Otherwise, please wait. Please be aware that our assistance use information and tools that you can also find on airfons dot com. For a faster response, we recommend you visit our website and use our self-service options. Press the star key if you need help with flight changes, travel requirements, vouchers and refunds, or flight schedules. Otherwise, stay on the line for any other questions."
Excerpt from a call with Air France
Saturday, January 6, 2024 4:43 PM

They may ask you to enter information with the dial pad

"Welcome to the Air France service line. For English, if you are a Flying Blue member, please press the pound key.
Otherwise, please wait.
Please enter your Flying Blue number."
Excerpt from a call with Air France
Friday, June 7, 2024 8:41 AM

What are the hours and when should I call?

Air France operates the call center for this 800-237-2747 phone number Mon-Sun 8am-11:00pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 642 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air France phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air France staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Air France is Sunday. The most busy day to call is Tuesday, which averages 90% more phone calls by comparison. Again, this is based on a sample of 642 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday, which is 2978% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Longest
Tue
Wed
Thu
Shortest
Fri
Sat

The best time to call Air France

In summation, the best day to call Air France is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Air France staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Air France

If you have time to do a bit of reading before you call Air France, we recommend you read over some of our problem-specific articles.

What is the baggage allowance for Air France flights?

The baggage allowance for Air France flights depends on the class of travel and the destination. For Economy class, passengers are generally allowed one cabin bag and one checked bag weighing up to 23 kg (50 lbs). Premium Economy passengers can carry two cabin bags and two checked bags of the same weight. Business and La Première class travelers may bring two cabin bags and three checked bags, each weighing up to 32 kg (70 lbs). For most destinations, infants up to 2 years old are allowed one cabin bag and one checked bag weighing up to 10 kg (22 lbs). However, specific rules apply to different routes and ticket types, so it is recommended to check with Air France or refer to their website for precise details on baggage allowances prior to travel.

What are the options for seat selection on Air France flights?

Air France offers various seat selection options for its passengers. Firstly, passengers can choose their preferred seat during the booking process. This allows them to select seats with extra legroom, near the exits, or at the front of the cabin for quick deboarding. Flying Blue members enjoy greater flexibility, as Silver, Gold, and Platinum members can choose seats for free, while Explorer members benefit from reduced rates. Another option is to purchase a Seat Plus for a more comfortable experience, with extra legroom, quicker disembarkation, and additional services. Passengers can also change their assigned seat for a fee, subject to availability. Overall, Air France provides a range of seat selection options, ensuring passengers can tailor their flight experience to their preferences.

What is Air France's policy on pets and animals onboard?

Air France welcomes pets and animals on board as carry-on or checked baggage, depending on their size and weight. Small dogs, cats, birds, and other small pets (up to 8 kg including the carrier) can travel in the cabin, provided they remain in a suitable carrier throughout the flight. In-cabin pets must be well-behaved, clean, and not disturb other passengers. Birds of prey are not permitted in the cabin. Larger animals must travel as checked baggage or cargo, according to their weight and size. Specific requirements apply for transporting animals as cargo, ensuring their safety and well-being. It is important to check the airline's guidelines and make the necessary arrangements beforehand, including proper documentation, health certificates, and bookings. Air France prioritizes the comfort and safety of both passengers and animals during their journey.

Top Air France customer service problems

Click the link above to get answers to just about any Air France customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Air France, and their purpose. Are any of these similar to the reason you are trying to call?
Luggage policy inquiry: "I don't know how it work with with the luggage, with the phones."
- From a call lasting 10m 35s , Jun 11, 2024 6:23 PM
Booking flight to Paris: "I wanna go July thirty. July."
- From a call lasting 16m 53s , Jun 11, 2024 1:53 PM
Flight arrival time inquiry: "I want to know what time Air France will land in Dallas airport tomorrow."
- From a call lasting 2m 48s , May 31, 2024 8:32 PM
Requesting verification letter: "I'm just asking for that letter so that I can, in turn, give it to my insurance company."
- From a call lasting 13m 19s , May 28, 2024 6:39 PM
Flight upgrade inquiries: "I would like to upgrade my friend's flight from Tokyo to Paris to premium economy."
- From a call lasting 57m 42s , May 24, 2024 3:16 PM
Connection issue: "I'm having trouble with the connection."
- From a call lasting 6m 49s , May 17, 2024 9:45 PM
Booking a flight: "I want to go to Paris to Dhaka."
- From a call lasting 6m 43s , May 16, 2024 11:59 PM
Confusion about travel booking: "Can I go this one? Paris."
- From a call lasting 15m 23s , May 11, 2024 3:18 PM
Unclear purpose: ""
- From a call lasting 30m 4s , Apr 15, 2024 6:28 PM
Flight booking inquiry: "Hello, Francois. English."
- From a call lasting 9m 17s , Apr 15, 2024 12:08 PM

More Air France Customer Service Contacts

There are of course other ways to contact Air France customer service besides the phone. Below we list the best ones, by medium.

Air France Customer Service on X (formerly Twitter)

twitter.com/airfrance - Customer Service
Use the link to connect with customer service through Twitter
Air France, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Air France Customer Help Desk / Web Support

airfrance.us - Reservations
This is the best link for help with booking and finding new reservations and flights
airfrance.us - Customer Service
Online customer service support
As a last, sometimes only, resort- Air France customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Air France's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air France agent. This phone number is Air France's best phone number because 20,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-237-2747 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. The Air France call center that you call into has employees from Tampa, FL / Philippines and is open Mon-Sun 8am-11:00pm ET according to customers. In total, Air France has 1 phone number. It's not always clear what is the best way to talk to Air France representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Air France. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air France. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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