Air France Customer Service Issues

Air France modified the visa conditions for airport transit while I was in Senegal, Africa on vacation. Unfortunately, they failed to inform me about this change. Upon arriving at the airport, I was refused boarding. My flight was rescheduled for 10 days later to accommodate obtaining a French airport transit visa. However, the consulate could not assure processing it in time as I was supposed to be back at work in 48 hours. Consequently, I booked an alternative flight to Edinburgh via Barcelona on Iberia, as Spain has different regulations.

On Monday, the 18th, I went to board at Barajas with my family to go to Houston via Paris. When I tried to check in, my ticket couldn't be issued because there was an error with my name - instead of the letter O, I had put a zero in my passport number PA[redacted]. The staff treating us were excellent and advised me to get a new ESTA to go to the US, which I did. We waited for authorization, but it didn't come in time. So, they checked in my wife and daughter, and I was left behind. Later, I managed to get on a flight on the 19th by paying [redacted] euros. Just as I got the ESTA approval, the Air France employee helped me with check-in, even though the flight was closed. I rushed to board with both checked and carry-on luggage. Unfortunately, my checked bag stayed in Paris; they assured me it will be delivered tomorrow, the 19th, around 7 p.m. I apologize for the lengthy message, but I wanted to explain the situation. I was going to be left behind while my family departed for Houston, but when the ESTA was approved, I could go with them. I ended up paying [redacted] euros extra for a flight I won't be taking because I managed to board with my original ticket. For more information, my phone number is [redacted]89. My details: Arturo Olcina Arnal. ID [redacted]9Z Flight checked and taken on November 18th: 6:40 AM AF [redacted], Seat 21C to Paris 9:10 AM AF [redacted], Seat 37A to Houston I would like a refund of the payment. Regards, Arturo Olcina

I need to submit a claim to AIR FRANCE for reimbursement of emergency expenses incurred during my recent trip. While traveling to Stockholm with a layover in Paris on July 2, [redacted], our luggage was delayed and only returned to us in Mexico 22 days later. I was assigned claim number C-[redacted] on July 8 and have been patiently waiting for over 91 business days for an email with the resolution and the refund to be processed on my credit card, which is still pending. This unforeseen expense has caused financial strain. After reaching out through FB messenger, I was informed that my claim was closed due to duplicity. I traveled with my son and we made emergency purchases together, using the same credit card for all expenses. I uploaded the receipts via my cell phone, but there was a limit on the number of documents allowed, causing confusion. I am seeking clarification on why my claims (C-[redacted] and C-[redacted]) were closed as duplicates. It's been a frustrating experience and I urgently need someone from the airline to contact me to resolve this issue. Attached are the notes I used to keep track of the expenses. Thank you, Lucia.

Dear travelers, I am currently in Buenos Aires and did not receive my luggage yesterday. The luggage was scheduled to arrive tonight (27th November) at 8 pm. However, I will not be able to receive it as the transport service does not deliver to hotels at this late hour, and the airport counter is closed for self-pickup. Tomorrow (28th November), I will be flying to El Calafate and then to El Chaltén. I cannot collect my luggage at the airport tomorrow because my flight leaves at 8 am from a different airport, and the counter opens at 7 am. I have purchased clothes ([redacted] Euros), a bag (40 Euros), and toiletries to manage without my luggage for the next 2 days. Expenses amount to over [redacted] Euros. I am unable to submit a claim for compensation online and have had no luck contacting customer service via phone or WhatsApp. Please reach out to me at your earliest convenience.

Booking Reference: KR8MSF I need to cancel the flights from Edinburgh to Paris on Thursday, 8th December [redacted] at 11:15, and Paris to Edinburgh on Sunday, 11th December, on behalf of myself, L.C., and my husband, G.C. I also need to cancel the special assistance with a wheelchair. Due to medical reasons, I understand there will be no refund for the economy flights, and I do not want a voucher. However, I would like to claim compensation for the cancellation and require written evidence of the flight cancellation. I tried to log in to my account on the website but couldn't find a way to directly send a message, given that the tickets are non-refundable.

When I returned from my trip to Prague through Amsterdam to Birmingham Airport UK on 06/09/22, my luggage was delayed and arrived damaged after 6 days. Despite not incurring additional expenses during the delay, the suitcase was unusable upon arrival. I have been trying to seek compensation for the damaged luggage and the days it was missing. Despite reaching out to KLM, updating the claim ticket, and even contacting Air France, there has been no progress in resolving my complaint. After a month of back and forth, Air France's response on 7th of Nov 22 failed to address the compensation for the delay and offered repair options for the damaged suitcase instead. I disputed the offer, explaining that the suitcase had been discarded and requested reimbursement for a replacement ([redacted] euros) and compensation for the 6 missing days ([redacted] euros). Despite following up for almost a month with no response, the claim ticket now shows as closed. I am seeking reimbursement for the incurred expenses from Air France for the poor handling of my situation. Regards, Sanj.

I booked a trip from Bali to London on 26.1 but realized I need to change it to an earlier date. However, I couldn't do it online and I was instructed to contact customer service and provide the service ID numbers. The first flight's service ID number is MS015 from Bali to Amsterdam, and the second is MS001 from Amsterdam to London. Thank you for your assistance.

Hello, I am reaching out for assistance regarding our recent Air France flight from Montreal to Delhi. Our scheduled departure time was at 6:50 pm, but we arrived at the gate at 6:55 pm due to delays during the security check of our carry-on bags. Currently, we are at the Montreal airport and would like to explore options to reschedule our connecting flight from Montreal to Paris and then to New Delhi. This situation has caused us a great deal of stress. Please contact me promptly at [redacted]. Thank you.

Hello, I traveled with my son on August 23rd from India to Toronto. The trip was booked through Air France with the last flight being on Aeromexico. Unfortunately, our baggage was lost, and Aero Mexico has not been helpful in resolving the issue. We are missing one of my son's bags and another bag was damaged out of a total of 5 bags. I hope that as a reputable airline, you can provide assistance. I have attached my luggage tags and itinerary for your reference. Kind regards, Mitali

My flight from Lagos to Frankfurt was delayed, causing me to miss my connection in Paris. Despite arriving at the boarding gate on time, the flight had departed. I was rescheduled for a later flight at 5:40 pm, leaving me with nearly 10 hours of wait time at the airport. I believe I am entitled to compensation from Air France for the inconvenience and loss resulting from the initial flight delay in Lagos.

Subject: Visa Denial Impact on Travel Plans Dear Manager, I am reaching out to inform you that due to the denial of my B1/B2 visa following my pending green card application, I am unable to return as planned. I wanted to share that my Air France flight [redacted] details are as follows: confirmation number 3BFZCR and e-ticket number [redacted][redacted]. Similarly, my wife, Harbhinder Kaur Badesha, is facing the same issue with e-ticket number [redacted][redacted]. Despite my attempts to submit a request online, I encountered difficulties with the document number not being accepted. Any guidance you could provide on this matter would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Mohindar Singh

I am awaiting a voucher/refund from Air France because of a delayed flight that caused me to miss my connecting international flight. After receiving an email requesting additional missing information to process my claim, I responded seeking clarification on the specifics of the needed details. In return, I received an email from what seems to be a scam Air France account asking for my bank account details to process the claim. It is noteworthy that a credible company like Air France would never request sensitive information via email; they would typically refund the card used for the booking.

During my second trip back to Mexico from Berlin, I encountered an issue at the check-in counter where I was informed that the system showed I had not boarded my connecting flight on my way there. This led me to being asked to pay [redacted] euros to board my return flight. Despite paying on the spot, I was assured a refund. However, it has been four months since then, and all I have received are messages citing delays due to a high volume of claims. I have diligently sent multiple emails and provided all necessary documentation proving my boarding of all flights. Furthermore, my baggage was lost on both connecting flights. I respectfully request a prompt response as a reputable airline should handle these matters efficiently. Reservation: KWZ6DF Initial Claim: C-[redacted] Follow-up: C-[redacted] Email for claims: [redacted]

On November 26th, I booked a flight from London Heathrow to St. Maarten, Princess Juliana International departing on December 12th, [redacted], and returning on January 8th. My booking reference is N5YCKR. The booking was confirmed on November 26th, and the itinerary for the outbound journey was emailed on December 2nd. However, when I contacted customer service on December 8th, I was informed that my ticket had been canceled. I am unsure of the reason for the cancellation and have not yet received written confirmation of it. I would greatly appreciate your assistance in resolving this matter as I have scheduled travel plans for next week. Kind regards, O. Hughes.

I booked flight ticket JF333Y from CMB to YYZ with layovers in CDG and AMS on 02/12/[redacted] for [redacted] CAD on your official website. Unfortunately, we were denied boarding due to restrictions on Schengen transits, leaving us stranded. Despite booking in advance, we received no prior notification of this restriction. After contacting your Canadian office multiple times since 02/12/[redacted], we were assured of a new flight by only paying the fare difference, but faced delays and excuses until 05/12/[redacted]. Eventually, we had to book another flight (Ref. 6T4FWZ) through an agency for 06/12/[redacted] for an additional [redacted] CAD, totaling [redacted] CAD for a one-way trip. Although promised a refund or new ticket by the Canadian Air France office on 06/12/[redacted], we discovered our old booking was deceitfully linked to show compensation without any actual resolution or response. This deception is unexpected from a reputed airline. I insist on a full refund for the inconvenience and mistreatment, and if no satisfactory action is taken promptly, legal steps will be pursued.

Hello, I would like to share the experience we had during our recent travels. We embarked on a journey that began on December 5th from RDU to Paris, continuing to Bengaluru and finally New Delhi. Unfortunately, upon arrival at Bengaluru, our luggage was missing. Despite being reassured by several Indigo agents that our belongings would reach New Delhi, we faced challenges due to alleged customs procedures. This resulted in our luggage not making it to New Delhi, causing great inconvenience, especially since we were in India to attend a wedding without suitable clothing. Despite multiple attempts to contact Indigo and Air France customer service for assistance, our luggage ordeal persisted, with frustrating miscommunication and delays. Even though we have since collected some of our luggage from Amritsar airport, the process has been arduous and disheartening. We are now awaiting the retrieval of our last missing bag as we prepare to return to the USA on December 15th. The lack of responsiveness from both airlines' customer service has added to our distress and disappointment with the handling of our situation. We remain hopeful for a resolution and the recovery of our final bag. Thank you for any assistance you can provide in helping us navigate this challenging situation.

During our trip from the USA to India on December 7th, we encountered issues with our luggage. After a challenging process, on December 10th, we managed to retrieve 4 out of 6 bags but had to travel [redacted] km to collect them from the nearest airport. Then on December 12th, we had to return to the same airport to pick up another bag. Despite our upcoming return flight to the USA on the 15th, we are still missing one piece of luggage. Air France has been unresponsive to our calls, and Indigo Airlines refuses to assist in locating our last bag. We are thoroughly disappointed with the unacceptable level of service we have experienced.

I'm Nora Mishriky. My flight AF567 to Los Angeles was delayed, and they offered me another flight, MS0777 to London Heathrow, connecting to AS8035 to LA with a transit time of one hour and ten minutes. Unfortunately, upon arrival in London, the gate was already closed, and I missed my connecting flight to LA. I am currently at Heathrow Airport, and I have been informed that the next available flight is in 19 hours. As a hypertensive patient recovering from a recent knee operation, I am exhausted and in need of rest and sleep. This situation is extremely frustrating for me.

I am seeking assistance regarding my missing suitcase incident. Upon arrival in Mumbai from Paris on flight AF0218 on 13/12/[redacted] at 12:25 am, I noticed my luggage was absent. I promptly filled out a Delayed Bag Report form at the Mumbai airport with reference number BOMAF70697 before departing. Using my Apple air tag tracker, I have discovered that my suitcase is currently at Douala Int'l Airport in Cameroon. The flight that potentially transported my bag was Air France AF958, departing from Paris Airport Gate M28 around the same time as my flight. Any help in looking into this matter would be greatly appreciated. My flight from Minneapolis to Mumbai is confirmed under GENI8K.

My niece is traveling from Dallas to Bangalore through Paris with Air France DL8653. Her connecting flight is Air France DL8461 with a departure time of 11:45 Paris local time. Due to a delay, she is rushing to board the DL8461 flight as it's an emergency; her father is having bypass surgery tomorrow morning at 6 am in Bangalore. I kindly request assistance to ensure she boards the flight on time. Her name is Divya NY, and her passport number is M[redacted].