What is Air France's policy on flight delays and cancellations?

Asked a year ago
Air France aims to minimize disruptions; however, flight delays or cancellations may occur. In such cases, passengers are entitled to certain rights. If a delay exceeds five hours, passengers can request a refund or alternative transportation. For cancellations, Air France offers rebooking or refund options based on the flight's distance and delay duration. The airline ensures that passengers receive assistance with meals, communications, and accommodations where necessary, depending on the delay length. In extraordinary circumstances outside of Air France's control, compensation rights may be limited. Passengers are encouraged to check their flight status regularly and contact Air France's customer support for any further assistance or information regarding specific situations. Overall, Air France is committed to providing timely and comprehensive solutions to minimize inconvenience for affected passengers.
Christian Allen is the editor / author responsible for this content.
Answered May 3, 2024

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