Air France Customer FAQ

Purtroppo, secondo la politica di Air France, i biglietti aerei sono personali e non trasferibili. Ciò significa che una volta che un biglietto è stato emesso a nome di una persona, non può essere cambiato a un altro individuo. Pertanto, se avete sbagliato mentre scrivevate il nome al momento della prenotazione, vi consigliamo di contattare Air France il prima possibile per correggere l'errore. Se la variazione del nome è sostanziale, potrebbe essere necessario annullare la prenotazione originale e prenotare un nuovo biglietto.

We're sorry to hear about your cancelled flight. Compensation depends on the reasons for the cancellation and various laws. If the cancellation was within Air France's control and not due to extraordinary circumstances, you may be eligible for compensation under the EU Regulation 261/2004. This can range from €250-€600 based on the length of the flight. To claim this, you can fill out the compensation form on Air France's website. Alternatively, you can choose to rebook the flight at no additional cost or get a full refund if you no longer wish to travel. If you incurred extra costs due to the cancellation, save your receipts as it may be eligible for reimbursement. Always consult with our customer service or legal representative for more specific information.

We're sorry to hear about your experience. Usually, if you've paid for extra luggage and have a receipt as proof of payment, you shouldn't be asked to pay again. It sounds like there may have been an error in the system or a miscommunication at the airport. We recommend holding onto both receipts and contacting Air France's Customer Service team directly to rectify the situation as soon as possible. They should be able to look into the matter and process a refund for the double payment.