The question we are asked most often is about how to talk to ROBLOX customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
how do i make a complaint about getting my account hacked and losing all my pets
To make a complaint about your account being hacked and losing your pets, please refer to the link on this page for the most up-to-date contact information for submitting your issue.
Asked Mar 10, 2026 5:54 PM
Put a $25.00 card on and it said redeemed successfully, but when I get on there it says I only have 27 robux. Where did my 25.00 go?
It sounds like there may be some confusion regarding the currency in ROBLOX. When you redeem a gift card, the amount typically gets converted into Robux. However, there may be deductions, like the cost of premium memberships or in-game purchases. The amount you receive in Robux can also vary based on the platform and any applicable fees. Check your transaction history or account balance for clarity on where the Robux may have gone.
Asked Mar 7, 2026 8:29 PM
How do I get a refund for 500 roblox mistakenly paid for
To request a refund for Robux, you must visit the official ROBLOX website and use the provided process for refunds. Make sure to provide details about the transaction and the reason for the refund request. Refunds are subject to ROBLOX’s policies and may not be guaranteed.
Asked Feb 23, 2026 8:17 PM
I've purchased two Roblox cards recently and neither will work. How do I get a refund?
To request a refund for your Roblox card purchases, you can visit the Roblox website and navigate to the appropriate support section. Follow the instructions provided there to submit a refund request for your unused or malfunctioning cards. Make sure to have any necessary details ready, such as your order number or card codes.
Asked Feb 4, 2026 11:53 PM
I tried to redeem Robux but it didn’t work so I tried again but it said Robux already redeemed and I didn’t get any Robux
If you encountered an issue with redeeming Robux and received a message that they were already redeemed, it's possible that the transaction was completed successfully the first time. Please check your account balance to see if the Robux have been added. If they haven't appeared even after checking, we recommend reviewing your transaction history.
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