Top Answers & How-to Guides

What is ROBLOX's Phone Number?

The question we are asked most often is about how to talk to ROBLOX customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Verify My Email with ROBLOX?

Roblox is an online gaming platform and verifying your email is important for access to your account. You can verify your email for...

How Do I Reset My ROBLOX Password?

You can rest your Roblox password by following the steps given above. Pick a step that is more doable for you. You should have a preferred...
Ask any question you have about ROBLOX customer service, get an answer now.

Recent ROBLOX Customer Questions

how many days does it take for me to get my money for selling stuff

When you sell an item on Roblox, the proceeds are credited to your account as Robux, which is the site's virtual currency. This usually happens instantly, so you won't have to wait for days. However, if you are a member of the Roblox Developer's Exchange program (DevEx), you can convert Robux to real money. The payment process varies from person to person, but it typically can take up to 3-5 business days or potentially longer to process and arrive.
Asked May 17, 2024 9:18 PM

my account is hacked and he change my account password and email and phone number also how i get my account back

We're sorry to hear about the issue you're experiencing. Here's what you need to do: First, try to recover your account for through the Roblox's password reset feature. If that doesn't work, then you need to submit a report directly to Roblox Player Support. You will need to provide as much information as possible such as your original email address, username, and any billing transactions you may have made to help verify account ownership. The more information you provide, the better chance Roblox Support will be able to restore your account. For safety, it's always important to activate 2-step verification for your account.
Asked May 16, 2024 3:09 PM

how can you fix your account if it got scamed

We're truly sorry to hear you're dealing with this issue. ROBLOX takes account security very seriously. If your account was compromised, it's essential to verify your email address with ROBLOX immediately if you have not done so, ensure your password is unique and strong, and never share it with anyone. If you've lost items during the scam, ROBLOX unfortunately can't restore lost inventory. Always be aware of phishing scams and remember ROBLOX staff will never ask you for your password. Report any potential scams or compromised accounts through the official ROBLOX customer service on their website. Stay safe and secure while gaming!
Asked Mar 30, 2024 10:17 PM

Quiero recuperar mi cuenta pero no tengo ningún correo ni numero de teléfono vinculado

Lamentablemente, si no tienes un correo electrónico o un número de teléfono asociado a tu cuenta de Roblox, podría ser difícil recuperarla. Al crear una cuenta, se recomienda vincular una dirección de correo electrónico o un número de teléfono para garantizar la seguridad de la cuenta y para facilitar la recuperación en caso de olvido de la contraseña. En general, si tienes problemas para acceder a tu cuenta, se recomienda intentar recuperar tu contraseña a través del 'olvidé mi contraseña’ en la página de inicio de sesión de Roblox. En el caso de que no tengas ninguna de estas opciones vinculadas, te sugerimos ponerte en contacto directamente con el Servicio de Atención al Cliente de Roblox para obtener más asistencia.
Asked Mar 28, 2024 9:57 PM

I am unable to log into my account.

If you are unable to log into your ROBLOX account, first, double-check your username and password. Typos or incorrect password entries can prevent you from accessing your account. If you forgot your password, select the "Forgot your username/password?" option on the sign-in page and follow the instructions sent to your email associated with your account. If additionally, you have enabled 2-Step Verification, make sure you have access to your verification code. If these steps don't resolve your issue, it's possible you may be experiencing a technical issue or your account may have been compromised. In such cases, contacting ROBLOX support directly will be beneficial. Remember, never share your password or sensitive account information with others.
Asked Mar 19, 2024 8:56 PM

Help me with my ROBLOX customer service issue

Appeals and Reports

How Do I Appeal a Ban on ROBLOX?

If you've been banned on Roblox and are looking to appeal the ban, then there are a few things that you can try. The most effective...

How Do I Get a Refund from ROBLOX?

Currently, refunds for Robux and other Roblox products are not offered. All sales are final. However, if there is some issue with a...

How Do I Report a Scammer to ROBLOX?

If someone is trying to scam you on Roblox, you can report them using the 'Report Abuse' feature. The feature allows you to report...

How Do I Report Missing Robux to ROBLOX?

Roblox users who encounter issues of missing Robux can follow these steps to report the problem. First, they should verify their Robux...

Account Management

How Do I Verify My Email with ROBLOX?

Roblox is an online gaming platform and verifying your email is important for access to your account. You can verify your email for...

How Do I Reset My ROBLOX Password?

You can rest your Roblox password by following the steps given above. Pick a step that is more doable for you. You should have a preferred...

How Do You Change Your Username and Password on ROBLOX?

Roblox is a mobile and web app where users can play and create games, chat, and change their usernames and passwords. To change your...

Security Concerns

What Do I Do If Someone Hacked My ROBLOX Account?

The weakest security link in gaming platforms like Roblox is often the human user. If your Roblox account is hacked, it is likely because...

What Do I Do If My ROBLOX Account Was Hacked?

Roblox is a gaming app that combines social commerce, gaming, and social media. However, it is susceptible to hacking, so it's important...

Refunds and Transfers

Is It Possible to Get a Refund on ROBLOX?

All purchases on Roblox are final. However, there are two instances where Roblox will issue a refund:. these helpful tips can assist...

Can I transfer my ROBUX to another ROBLOX account?

No, currently, it is not possible to directly transfer ROBUX from one ROBLOX account to another. ROBUX, the in-game currency, is bound...

Account Usage

Can I play ROBLOX on multiple devices with the same account?

Yes, you can play ROBLOX on multiple devices with the same account. ROBLOX is a cross-platform game, which means you can log in and...

Content Guidelines

What type of content is not allowed on ROBLOX?

ROBLOX strictly prohibits any content that violates its community guidelines. The platform aims to provide a safe and positive environment...
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