ROBLOX Customer FAQ

If you're encountering an "invalid code" error when redeeming a gift card, ensure you're entering the code exactly as it appears, paying attention to letters, numbers, and any special characters. Check that the card has not been previously redeemed or expired. If the problem persists despite verifying the code, it's best to review the gift card's terms or details for any potential issues.

If you can't remember your Roblox account password or if you linked an email, you can use the password reset feature. Go to the login page and click on "Forgot Password or Username?" Follow the instructions to reset your password. If you don't remember linking an email, check if you can access the account through alternate methods, like a linked game console.

Refunds for Roblox purchases are generally not available unless they are unauthorized. If an unauthorized purchase occurs, parents can request a refund by reporting the charge to Roblox. Necessary information includes charge details, billing names, usernames, and transaction evidence. It’s advisable to contact Roblox customer service before disputing charges

Refunds for Roblox purchases are generally not available unless they are unauthorized. If an unauthorized purchase occurs, parents can request a refund by reporting the charge to Roblox. Necessary information includes charge details, billing names, usernames, and transaction evidence. It’s advisable to contact Roblox customer service before disputing charges

To reset your password for an old ROBLOX account, go to the login page and click on "Forgot Password or Username?" Follow the prompts to enter your email address associated with the account. You will receive an email with instructions to reset your password. If you no longer have access to that email, follow the additional recovery steps provided.