ROBLOX Customer FAQ

Refunds for Roblox purchases are generally not available unless they are unauthorized. If an unauthorized purchase occurs, parents can request a refund by reporting the charge to Roblox. Necessary information includes charge details, billing names, usernames, and transaction evidence. It’s advisable to contact Roblox customer service before disputing charges

Refunds for Roblox purchases are generally not available unless they are unauthorized. If an unauthorized purchase occurs, parents can request a refund by reporting the charge to Roblox. Necessary information includes charge details, billing names, usernames, and transaction evidence. It’s advisable to contact Roblox customer service before disputing charges

To reset your password for an old ROBLOX account, go to the login page and click on "Forgot Password or Username?" Follow the prompts to enter your email address associated with the account. You will receive an email with instructions to reset your password. If you no longer have access to that email, follow the additional recovery steps provided.

To make a complaint about your account being hacked and losing your pets, please refer to the link on this page for the most up-to-date contact information for submitting your issue.

It sounds like there may be some confusion regarding the currency in ROBLOX. When you redeem a gift card, the amount typically gets converted into Robux. However, there may be deductions, like the cost of premium memberships or in-game purchases. The amount you receive in Robux can also vary based on the platform and any applicable fees. Check your transaction history or account balance for clarity on where the Robux may have gone.