ROBLOX Customer FAQ

To reset your password for an old ROBLOX account, go to the login page and click on "Forgot Password or Username?" Follow the prompts to enter your email address associated with the account. You will receive an email with instructions to reset your password. If you no longer have access to that email, follow the additional recovery steps provided.

To make a complaint about your account being hacked and losing your pets, please refer to the link on this page for the most up-to-date contact information for submitting your issue.

It sounds like there may be some confusion regarding the currency in ROBLOX. When you redeem a gift card, the amount typically gets converted into Robux. However, there may be deductions, like the cost of premium memberships or in-game purchases. The amount you receive in Robux can also vary based on the platform and any applicable fees. Check your transaction history or account balance for clarity on where the Robux may have gone.

To request a refund for Robux, you must visit the official ROBLOX website and use the provided process for refunds. Make sure to provide details about the transaction and the reason for the refund request. Refunds are subject to ROBLOX’s policies and may not be guaranteed.

To request a refund for your Roblox card purchases, you can visit the Roblox website and navigate to the appropriate support section. Follow the instructions provided there to submit a refund request for your unused or malfunctioning cards. Make sure to have any necessary details ready, such as your order number or card codes.