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ROBLOX Customer FAQ

Top Answers & How-to Guides

What is ROBLOX's Phone Number?

The question we are asked most often is about how to talk to ROBLOX customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Verify My Email with ROBLOX?

Roblox is an online gaming platform and verifying your email is important for access to your account. You can verify your email for...

How Do I Reset My ROBLOX Password?

You can rest your Roblox password by following the steps given above. Pick a step that is more doable for you. You should have a preferred...
Ask any question you have about ROBLOX customer service, get an answer now.

Recent ROBLOX Customer Questions

How do I get my account back if the reset password is only working for my other accounts but the account I’m trying to get back

If you are having issues resetting the password for a specific ROBLOX account, ensure you are using the correct email address associated with that account. Double-check spam or junk folders for the password reset email. If the problem persists, there is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 19, 2024 2:16 PM

Where do I enter the roblox reference number from account recovery support?

During the account recovery process on the ROBLOX support page, you will be prompted to enter your reference number. Look for a field specifically requesting this number on the support form.
Asked Jul 10, 2024 5:38 PM

How to change your account location

To change your account location, go to the account settings. On the Account Info tab, find the section labeled "Location." From there, you can select your new location from the available options. Make sure to save your changes before exiting.
Asked Jul 1, 2024 8:45 PM

What countries can I redeem a Roblox gift card

Roblox gift cards can be redeemed in various countries, including the United States, Canada, the United Kingdom, Australia, and New Zealand. Availability may vary by region and retailer. Make sure to check the specific terms and conditions of the gift card.
Asked Jun 23, 2024 3:40 PM

Wie kann ich mein Passwort ändern, wenn ich nicht meine Telefonnummer und meine Email Adresse eingegeben habe?

Um Ihr Passwort auf ROBLOX zu ändern, ohne dass Sie eine E-Mail-Adresse oder Telefonnummer angegeben haben, ist dies leider nur möglich, wenn Sie sich bereits in Ihrem Konto befinden. Sie können diese Änderungen vornehmen, indem Sie zu den Konto-Einstellungen gehen und auf Sicherheit klicken, wo Sie die Möglichkeit finden, Ihr Passwort zu ändern. Wenn Sie nicht in Ihrem Konto eingeloggt sind und Ihr Passwort vergessen haben, benötigen Sie normalerweise Zugriff auf die E-Mail-Adresse oder Telefonnummer, die mit Ihrem Konto verknüpft ist, um Ihr Passwort zurückzusetzen. Wir empfehlen daher, immer aktuelle Kontaktinformationen in Ihrem Konto zu speichern, um den Zugriff darauf zu sichern.
Asked Jun 1, 2024 11:00 AM

Help me with my ROBLOX customer service issue

Appeals and Reports

How Do I Appeal a Ban on ROBLOX?

If you've been banned on Roblox and are looking to appeal the ban, then there are a few things that you can try. The most effective...

How Do I Get a Refund from ROBLOX?

Currently, refunds for Robux and other Roblox products are not offered. All sales are final. However, if there is some issue with a...

How Do I Report a Scammer to ROBLOX?

If someone is trying to scam you on Roblox, you can report them using the 'Report Abuse' feature. The feature allows you to report...

How Do I Report Missing Robux to ROBLOX?

Roblox users who encounter issues of missing Robux can follow these steps to report the problem. First, they should verify their Robux...

Account Management

How Do I Verify My Email with ROBLOX?

Roblox is an online gaming platform and verifying your email is important for access to your account. You can verify your email for...

How Do I Reset My ROBLOX Password?

You can rest your Roblox password by following the steps given above. Pick a step that is more doable for you. You should have a preferred...

How Do You Change Your Username and Password on ROBLOX?

Roblox is a mobile and web app where users can play and create games, chat, and change their usernames and passwords. To change your...

Security Concerns

What Do I Do If Someone Hacked My ROBLOX Account?

The weakest security link in gaming platforms like Roblox is often the human user. If your Roblox account is hacked, it is likely because...

What Do I Do If My ROBLOX Account Was Hacked?

Roblox is a gaming app that combines social commerce, gaming, and social media. However, it is susceptible to hacking, so it's important...

Refunds and Transfers

Is It Possible to Get a Refund on ROBLOX?

All purchases on Roblox are final. However, there are two instances where Roblox will issue a refund:. these helpful tips can assist...

Can I transfer my ROBUX to another ROBLOX account?

No, currently, it is not possible to directly transfer ROBUX from one ROBLOX account to another. ROBUX, the in-game currency, is bound...

Account Usage

Can I play ROBLOX on multiple devices with the same account?

Yes, you can play ROBLOX on multiple devices with the same account. ROBLOX is a cross-platform game, which means you can log in and...

Content Guidelines

What type of content is not allowed on ROBLOX?

ROBLOX strictly prohibits any content that violates its community guidelines. The platform aims to provide a safe and positive environment...
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