ROBLOX Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular ROBLOX number
Q:How do I get a live human at ROBLOX?
A:Press 2, then 0 then leave a message for a call back
Q:Does ROBLOX offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Saturday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 24 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this ROBLOX phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then 0 then leave a message for a call back
Below are some clips we've found from ROBLOX's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Roblox, the Imagination platform. Depending on your inquiry, you may be asked to leave a voice mail with your email address for further assist. Assistance. For the most expedient service, please contact us via our support form at Roblox dot com forward slash support. Otherwise, please listen to the following options. Thank you for calling Roblox, the Imagination platform Depending on your inquiry, you may be asked to leave a voice mail with your email address for further assistance. For the most expedient service, please contact us via our support form at Roblox dot com forward slash support. Otherwise, please listen to the following options. Thank you for calling Roblox, the Imagination platform. Depending on your inquiry, you may be asked to leave a voice mail with your email address for further assistance. For the most expedient service, please contact us via our support form at Roblox dot com forward slash support.
If you are a player under the age of eighteen, please press one.
Parents, credit card holders, and business to business contacts, please press two."
Excerpt from a call with ROBLOX
Thursday, March 21, 2024 8:42 AM
After you press 2
"Please listen to the following options.
Options. Press one for information on canceling a membership.
Press two for other account or billing assistance.
Press three for business to business contacts, Press four for employment verification.
Press zero for all other calls.
Press star to return to the previous menu."
Excerpt from a call with ROBLOX
Saturday, April 6, 2024 2:09 PM

What are the hours and when should I call?

ROBLOX operates the call center for this 888-858-2569 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 3,590 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ROBLOX phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ROBLOX staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ROBLOX is Wednesday. The most busy day to call is Saturday, which averages 40% more phone calls by comparison. Again, this is based on a sample of 3,590 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call ROBLOX is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ROBLOX staffs the call center well on Wednesday.

Why call this ROBLOX number?

Below is a sample of recent calls to ROBLOX, and their purpose. Are any of these similar to the reason you are trying to call?
Confusion: "Caller expressing confusion."
- From a call lasting 1m 59s , Apr 9, 2024 8:58 PM
Password reset assistance: "I forgot my password and the reset email isn't working."
- From a call lasting 1m 13s , Apr 5, 2024 6:26 PM
Seeking courier service: "I need to arrange a courier service pickup."
- From a call lasting 1m 30s , Apr 3, 2024 6:14 PM
Server issues: "I am experiencing problems with my server and need assistance."
- From a call lasting 1m 14s , Mar 31, 2024 2:23 AM
Unclear purpose: ""
- From a call lasting 52s , Mar 28, 2024 11:27 PM
Account security assistance: "Please help with your account have a security system, or want to report an issue, you will need contact us via our support form."
- From a call lasting 49s , Mar 28, 2024 2:03 AM
Urgent request: "I need immediate assistance with my account issue."
- From a call lasting 1m 17s , Mar 27, 2024 5:11 PM
Email issue: "I'm having trouble with my email on my account."
- From a call lasting 1m 13s , Mar 18, 2024 6:19 PM
Website assistance: "I need help with Roblox's website."
- From a call lasting 1m 12s , Mar 16, 2024 11:49 PM
No information provided: "N/A"
- From a call lasting 47s , Mar 14, 2024 8:50 PM

My Experience Calling 888-858-2569

Feb 14, 2024

This support number for Roblox takes you to a pre-recorded menu system. The message says that depending on your inquiry, you may be asked to leave a voicemail with your email address to get further assistance. It then directs you towards their online support form for the most expedient service. If you stay on the line, you're given two options: press one for players under the age of 18, or two for parents, credit card holders, and business-to-business contacts. Pressing zero will take you straight to a voicemail box that immediately begins recording.

The first option is just a recording directing you to the online form. It specifically recommends it for account help, reporting game issues, or sharing ideas for the game. It says that they are not able to assist you via this phone line. This message will repeat a couple of times, and then the call disconnects. 

The second option takes you to another menu tree. For some reason, this recording is much quieter. The first option is for information on canceling your account, which gives instructions on how to do so. The second option is a voicemail box for other billing or account assistance. It asks for your name, email address, account username, ticket number (if you have one), and details regarding your inquiry. The recording tells you to ensure all of the information is spelled correctly because they'll follow up via the email address you give them. The last two options in this menu are a voicemail box for business-to-business inquiries and directions to a third-party website for employment verification. You can also press zero for all other calls, which takes you to the voicemail box that begins recording without any further instructions. 

There's no way to reach a human agent over the phone. Roblox no longer lists their phone number with their contact information. If you need assistance, your first option is their online help center. There they have articles on a variety of topics, including payment questions, instructions on redeeming premium currency and items, gameplay guides, technical issues, account help, and child safety guidelines.

If you can't find what you need on the Roblox support webpage, they point you towards their online contact form. It asks for your Roblox username, your first name, and your email address. You'll select the device you're using and the category you need help with, and then type a description of your issue. From what I can tell, this form goes to the same place as voicemails left on the support line. Either way, Roblox will reach you through email.

Roblox estimates a 24-48 hour turnaround for voicemails and support forms, but users say that it's not consistent. Some people hear back within a few hours and others don't hear anything for weeks. If they don't contact you after 48 hours, it's okay to submit the form again; they have a small support team that gets thousands of messages a day, so some just get missed.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact ROBLOX Customer Service

There are of course other ways to contact ROBLOX customer service besides the phone. Below we list the best ones, by medium.
Email - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and ROBLOX will reply our your email.
X (formerly Twitter)
@infoatroblox - Customer Service
Company Twitter handle
ROBLOX, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
ROBLOX's website
As a last, sometimes only, resort- ROBLOX customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is ROBLOX's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ROBLOX agent. This phone number is ROBLOX's best phone number because 321,108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-858-2569 include Hacked Account, Account Access, Missing Robux, Reset Password, Refund a Charge and other customer service issues. The ROBLOX call center that you call into has employees from Phillipines and is open 24 hours, 7 days according to customers. In total, ROBLOX has 1 phone number. It's not always clear what is the best way to talk to ROBLOX representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ROBLOX. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ROBLOX. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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