ROBLOX Phone Number

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  • Calls ROBLOX's Customer Service department
  • The average hold time is 24m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Hacked Account, Account Access, Refund a Charge, Reset Password, and Missing Robux.
  • Reach a live ROBLOX agent: Press 2, then 0 then leave a message for a call back

Calling ROBLOX Customer Care at 888-858-2569

Feb 14, 2024

This support number for Roblox takes you to a pre-recorded menu system. The message says that depending on your inquiry, you may be asked to leave a voicemail with your email address to get further assistance. It then directs you towards their online support form for the most expedient service. If you stay on the line, you're given two options: press one for players under the age of 18, or two for parents, credit card holders, and business-to-business contacts. Pressing zero will take you straight to a voicemail box that immediately begins recording.

The first option is just a recording directing you to the online form. It specifically recommends it for account help, reporting game issues, or sharing ideas for the game. It says that they are not able to assist you via this phone line. This message will repeat a couple of times, and then the call disconnects. 

The second option takes you to another menu tree. For some reason, this recording is much quieter. The first option is for information on canceling your account, which gives instructions on how to do so. The second option is a voicemail box for other billing or account assistance. It asks for your name, email address, account username, ticket number (if you have one), and details regarding your inquiry. The recording tells you to ensure all of the information is spelled correctly because they'll follow up via the email address you give them. The last two options in this menu are a voicemail box for business-to-business inquiries and directions to a third-party website for employment verification. You can also press zero for all other calls, which takes you to the voicemail box that begins recording without any further instructions. 

There's no way to reach a human agent over the phone. Roblox no longer lists their phone number with their contact information. If you need assistance, your first option is their online help center. There they have articles on a variety of topics, including payment questions, instructions on redeeming premium currency and items, gameplay guides, technical issues, account help, and child safety guidelines.

If you can't find what you need on the Roblox support webpage, they point you towards their online contact form. It asks for your Roblox username, your first name, and your email address. You'll select the device you're using and the category you need help with, and then type a description of your issue. From what I can tell, this form goes to the same place as voicemails left on the support line. Either way, Roblox will reach you through email.

Roblox estimates a 24-48 hour turnaround for voicemails and support forms, but users say that it's not consistent. Some people hear back within a few hours and others don't hear anything for weeks. If they don't contact you after 48 hours, it's okay to submit the form again; they have a small support team that gets thousands of messages a day, so some just get missed.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Hello i bought for my son a Roblox card in Holland Intertoys .But everything we try the...
Could you fix it on your end because like there's a problem about it says the past key...
My account on Roblox “denshintcc” was hacked. The password, the email and phone verific...
J'ai voulu me connecter comme tous les jours et aujourd'*** mon mot de passe ne fonctio...
My account was hacked and stolen. I have plenty information to demonstrate my ownership...
My account of * years was hacked and stolen. Email and password was changed. I tried to...
Je suis un joueur sur la plateforme roblox depuis quelques ann*es et j'ai des probl*me...
My daughter is unable to log into her account her username is Aestheticsunny**** we hav...
Can you please help with logging into my daughters Roblox account we know that her use...
Bonjour, j'ai r*gl* la somme de vingt euros de jeux pour ma fille *g*e de dix ans. Ce j...
****** ***** *** ***** **********
J ai acheter une recharge au carrefour pour roblox et en rentrant je n ai pas pu charge...
My account was recently hacked my username was:Quantum*Glider it was hacked by someone...
My account was blocked by mistake, and the person who stole my account illegally rechar...
Hey, I cant get into my Roblox account because I havent saved my number or Email. Is th...

ROBLOX Customer Phone Number 888-858-2569 - Stats

Phone number to dial888-858-2569
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait24 minutes
Current wait47 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web, twitter
Quality of communication80%
Quality of help55%
Customer votes65,500
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

ROBLOX's Best Toll-Free/800 Customer Phone Number

This is ROBLOX's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ROBLOX agent. This phone number is ROBLOX's Best Phone Number because 321,108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-858-2569 include Hacked Account, Account Access, Refund a Charge, Reset Password, Missing Robux and other customer service issues. The ROBLOX call center that you call into has employees from Phillipines and is open 24 hours, 7 days according to customers. In total, ROBLOX has 1 phone number. It's not always clear what is the best way to talk to ROBLOX representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to ROBLOX?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like ROBLOX. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with ROBLOX, including email and their website / help desk and their Twitter handle. Visit our ROBLOX Customer Service page for more information.
ROBLOX Customer Service

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