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ROBLOX Customer Service

Phone Number & Contact Info

ROBLOX's Best Phone Number

888-858-2569
Toll-free·Calls Customer Service·Most popular ROBLOX number
Q:

How do I talk to a live human at ROBLOX?

A:Press 2, then 0 then leave a message for a call back
Q:

Does ROBLOX offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Saturday.
Q:

How long will I wait on hold?

A:The average hold time is 24 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this ROBLOX phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then 0 then leave a message for a call back
Below are some clips we've found from ROBLOX's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Roblox, the Imagination platform. Depending on your inquiry, you may be asked to leave a voice mail with your email address for further assistance. For the most expedient service, please contact us via our support form at Roblox dot com forward slash support. Otherwise, please listen to the following options. Thank you for calling Roblox, the Imagination platform. Depending on your inquiry, you may be asked to leave a voice mail with email address for further assistance. For the most expedient service, please contact us via our support form at Roblox dot com forward slash support. Otherwise, please listen to the following options. Thank you for calling Roblox, the Imagination platform. Depending on your inquiry, you may be asked to leave a voice mail with your email address for further assistance. For the most expedient service, please contact us via our support form at Roblox dot com forward slash support. Otherwise, please listen to the following options.
If you are a player under the age of eighteen, please press one.
Parents, credit card holders, and business to business contacts, please press two."
Excerpt from a call with ROBLOX
Wednesday, May 22, 2024 6:08 PM

After you press 2

"Thank you for calling Roblox, the Imagination platform. Please listen to the following options.
Press one for information on canceling a membership.
Press two for other account or billing assistance.
Press three for business to business contacts.
Press four for employment verification, Press zero for all other calls.
Press star to return to the previous menu."
Excerpt from a call with ROBLOX
Tuesday, May 14, 2024 1:12 PM

What are the hours and when should I call?

ROBLOX operates the call center for this 888-858-2569 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 4,657 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ROBLOX phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ROBLOX staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ROBLOX is Tuesday. The most busy day to call is Saturday, which averages 46% more phone calls by comparison. Again, this is based on a sample of 4,657 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Fri
Sat
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call ROBLOX

In summation, the best day to call ROBLOX is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ROBLOX staffs the call center well on Tuesday.

Calling this ROBLOX Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Feb 14, 2024

This support number for Roblox takes you to a pre-recorded menu system. The message says that depending on your inquiry, you may be asked to leave a voicemail with your email address to get further assistance. It then directs you towards their online support form for the most expedient service. If you stay on the line, you're given two options: press one for players under the age of 18, or two for parents, credit card holders, and business-to-business contacts. Pressing zero will take you straight to a voicemail box that immediately begins recording.

The first option is just a recording directing you to the online form. It specifically recommends it for account help, reporting game issues, or sharing ideas for the game. It says that they are not able to assist you via this phone line. This message will repeat a couple of times, and then the call disconnects. 

The second option takes you to another menu tree. For some reason, this recording is much quieter. The first option is for information on canceling your account, which gives instructions on how to do so. The second option is a voicemail box for other billing or account assistance. It asks for your name, email address, account username, ticket number (if you have one), and details regarding your inquiry. The recording tells you to ensure all of the information is spelled correctly because they'll follow up via the email address you give them. The last two options in this menu are a voicemail box for business-to-business inquiries and directions to a third-party website for employment verification. You can also press zero for all other calls, which takes you to the voicemail box that begins recording without any further instructions. 

There's no way to reach a human agent over the phone. Roblox no longer lists their phone number with their contact information. If you need assistance, your first option is their online help center. There they have articles on a variety of topics, including payment questions, instructions on redeeming premium currency and items, gameplay guides, technical issues, account help, and child safety guidelines.

If you can't find what you need on the Roblox support webpage, they point you towards their online contact form. It asks for your Roblox username, your first name, and your email address. You'll select the device you're using and the category you need help with, and then type a description of your issue. From what I can tell, this form goes to the same place as voicemails left on the support line. Either way, Roblox will reach you through email.

Roblox estimates a 24-48 hour turnaround for voicemails and support forms, but users say that it's not consistent. Some people hear back within a few hours and others don't hear anything for weeks. If they don't contact you after 48 hours, it's okay to submit the form again; they have a small support team that gets thousands of messages a day, so some just get missed.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call ROBLOX

If you have time to do a bit of reading before you call ROBLOX, we recommend you read over some of our problem-specific articles.

Is It Possible to Get a Refund on ROBLOX?

All purchases on Roblox are final. However, there are two instances where Roblox will issue a refund:. these helpful tips can assist you with getting a refund.

What type of content is not allowed on ROBLOX?

ROBLOX strictly prohibits any content that violates its community guidelines. The platform aims to provide a safe and positive environment for players, so any content that is deemed inappropriate, offensive, or harmful is not allowed. This includes but is not limited to explicit or sexual content, violence, hate speech, bullying, harassment, scams, or cheating. Content that promotes or glorifies illegal activities or substances is also strictly prohibited. Additionally, copyrighted material without appropriate authorization, personal information sharing, and any form of hacking or exploiting the platform's mechanics are strictly condemned. ROBLOX actively moderates and removes such content to foster a welcoming and enjoyable space for its users.

What Do I Do If My ROBLOX Account Was Hacked?

Roblox is a gaming app that combines social commerce, gaming, and social media. However, it is susceptible to hacking, so it's important to take precautions. If your account is hacked, you can follow these steps to regain control: create a new account, contact Roblox customer support, go to the "About Us" section, click "Contact", select "Kid Safety and Community Guidelines", go to "Roblox Support", click "Contact Us", click "Support Form", enter your contact information, describe the issue, and submit. It's important to stay vigilant and protect your information online to prevent future hacking.

Top ROBLOX customer service problems

Click the link above to get answers to just about any ROBLOX customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ROBLOX, and their purpose. Are any of these similar to the reason you are trying to call?
Gameplay issue: "I encountered a problem while playing Lab Battle."
- From a call lasting 1m 28s , Jun 4, 2024 11:27 PM
Seeking Roblox support: "I need help with my Roblox account."
- From a call lasting 2m 8s , Jun 1, 2024 3:59 AM
No response: ""
- From a call lasting 1m 10s , May 13, 2024 10:09 PM
Voice shot request: "May you just give me a voice shot, please?"
- From a call lasting 1m 33s , May 6, 2024 5:58 PM
Unclear purpose: ""
- From a call lasting 1m , Apr 28, 2024 12:00 AM
Seeking assistance with understanding: "How would you make your Yeah. Make sense?"
- From a call lasting 59s , Apr 15, 2024 8:55 PM
Confusion: "Caller expressing confusion."
- From a call lasting 1m 59s , Apr 9, 2024 8:58 PM
Password reset assistance: "I forgot my password and the reset email isn't working."
- From a call lasting 1m 13s , Apr 5, 2024 6:26 PM
Seeking courier service: "I need to arrange a courier service pickup."
- From a call lasting 1m 30s , Apr 3, 2024 6:14 PM
Server issues: "I am experiencing problems with my server and need assistance."
- From a call lasting 1m 14s , Mar 31, 2024 2:23 AM

More ROBLOX Customer Service Contacts

There are of course other ways to contact ROBLOX customer service besides the phone. Below we list the best ones, by medium.

ROBLOX Customer Email Addresses

info@roblox.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and ROBLOX will reply our your email.

ROBLOX Customer Service on X (formerly Twitter)

@infoatroblox - Customer Service
Company Twitter handle
ROBLOX, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

ROBLOX Customer Help Desk / Web Support

corp.roblox.com - Customer Service
Online customer service support
As a last, sometimes only, resort- ROBLOX customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is ROBLOX's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ROBLOX agent. This phone number is ROBLOX's best phone number because 321,108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-858-2569 include Hacked Account, Account Access, Missing Robux, Reset Password, Refund a Charge and other customer service issues. The ROBLOX call center that you call into has employees from Phillipines and is open 24 hours, 7 days according to customers. In total, ROBLOX has 1 phone number. It's not always clear what is the best way to talk to ROBLOX representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ROBLOX. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ROBLOX. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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